Joseph Subaru

Poor Customer Service I got on truecar to check the relative prices in my area. On April 11th I was contacted by a saleswoman from Joseph Subaru. The dealership contacted I got on truecar to check the relative prices in my area. On April 11th I was contacted by a saleswoman from Joseph Subaru. The dealership contacted me with a good price on a "demo" vehicle but after reading several somewhat negative articles (Edmunds; autoblog) I decided to avoid any pitfalls and opt for a new 2015 Forester that wasn’t a demo. I was working with one woman primarily, but then was told she was on vacation by Dustin Fry. I told Dustin " I'm looking for the best price on a 2.5i Premium Forester with the all weather pkg" and he offered a price higher than the price from other dealers but a few communications later we reached a price I felt was fair for both of us and Dustin replied "$XX,XXX. All done there though". I was asking for the "out the door" price with the title and doc fee included (sans tax). I phoned Dustin to make sure everything was legit and he stated over the phone that he now was not sure if the model quoted was the same as the one I had specified and he said he would check to make sure. I told him through email that I would contact him by weeks end to find out if we were on the same page and "$XX,XXX is a good price for both of us and I appreciate your quick responses. If it's not a lot of savings I will most likely go with you. You have been courteous and professional and I appreciate that. Thanks" I contacted him at the end of the week and heard no response. He then told me later the reason he didn't respond was because he was on vacation. I'm all for vacations...but really? A dealership I'd been talking with since April 11th doesn't have the courtesy to get back to me on a price he was sure about through email but wasn't sure about over the phone? I'm not trying to vilify anyone but that's just horrible customer service. If you're going to be on vacation at least get someone to cover or call the customer back and tell them you had the right or wrong price (when you had already confirmed the price by email). More

Very Easy We researched the Subaru and knew what we wanted or so I thought until I saw them in person. I went in to buy an Impreza but ended up buying the Forre We researched the Subaru and knew what we wanted or so I thought until I saw them in person. I went in to buy an Impreza but ended up buying the Forrester. It was late at night when we visited the dealership and our salesman, Justin, was happy to bring the 3 cars in the garage so it was well lit for me to see every detail of the of the different cars, inside and out as well as warm. Justin did not pressure me but answered all my questions with patience and confidence. Justin was a very poised, knowledgeable, professional. I could not have enjoyed the buying experience more. And when we did pick up the car Justin sat with me and showed me how to operate the various devices. I would recommend Joseph Subaru and Justin Hopkins to anyone looking for an automobile. More

Won't Go Anywhere Else I just purchased my fourth lease from Joseph Subaru and every time my experience has been excellant. In fact, my husband now drives a Subaru as well I just purchased my fourth lease from Joseph Subaru and every time my experience has been excellant. In fact, my husband now drives a Subaru as well and says he won't buy anything and from anywhere else. More

Unparalleled Excellence We just purchased our second Subaru Outback from Joseph Subaru. Both times Justin Hopkins was our sales representative and both times he treated us li We just purchased our second Subaru Outback from Joseph Subaru. Both times Justin Hopkins was our sales representative and both times he treated us like family. The whole experience was beyond our expectations. We have found the service at Joseph Subaru to be exceptional and Phil always sees that we leave satisfied. Matt, chief mechanic, is knowledgeable and thorough. We are happy being long term customers of Joseph Subaru! More

Great overall experience This was without a doubt the most pleasant car buying experience we have ever had. The sales staff led by our personal expert Dustin Fry was very know This was without a doubt the most pleasant car buying experience we have ever had. The sales staff led by our personal expert Dustin Fry was very knowledgeable and bent over backwards to be helpful and professional. We purchased the Forester with all the bells and whistles a Quality automobile. We would like to thank Dustin again for his knowledge and patience while he answered all of our many questions and did not miss a beat. More

2015 Subaru Legacy I recently purchased a 2015 Subaru Legacy and Paul, Joe, and the rest of the team were great to work with. I got an excellent car at a great value an I recently purchased a 2015 Subaru Legacy and Paul, Joe, and the rest of the team were great to work with. I got an excellent car at a great value and appreciate the outstanding customer service. The buying experience could not have been better at Joseph. More

MOST AWESOME CUSTOMER SERVICE I was treated with respect and kindness, while there was no high pressure sales felt by anyone. Dennis was awesome in helping me get the car that I w I was treated with respect and kindness, while there was no high pressure sales felt by anyone. Dennis was awesome in helping me get the car that I wanted within a price range that would fit my budget! when he was not there for my test drive, another salesman stepped in to allow me to take a car out for a test drive. Then when I returned to sign the final paperwork Dennis was right there closing the deal with me! Their teamwork was not like anything you normally see in this type of environment! They all seem to want to help the next co-worker succeed! I could not have asked for a better car buying experience and this has historically been a dreaded event for me! More

The easiet buying experience ever! Such patience the sales team had with me. I test drove the Outback, Forester, and Crosstrek before settling on the Crosstrek. Since it was the end o Such patience the sales team had with me. I test drove the Outback, Forester, and Crosstrek before settling on the Crosstrek. Since it was the end of the model year, they had to locate the model , color, and option package I wanted. A few days later I went back to get it and was out of there in under an hour with my new car. And that included a very thorough explanation of all the features of the car plus help in pairing my mobile devices. More

Totally Satisfying Experience From the initial contact, through the cars spec, test drive and ordering process, the Florence Subaru team made this a very satisfying car buying expe From the initial contact, through the cars spec, test drive and ordering process, the Florence Subaru team made this a very satisfying car buying experience. Since we have a small garage, they even let us borrow a car to make sure it fit comfortably. The price was very fair, as well as the trade in received, and the car arrived right when we needed it to. On pick-up day, Justin was very clear and patient in explaining how everything on the car is supposed to work. If only all car buying could be this easy! More

Great transaction and price Nothing but great things to say and def best prices around. Only gripe though would be it did take a while to purchase (about 2hours) Buying a car s Nothing but great things to say and def best prices around. Only gripe though would be it did take a while to purchase (about 2hours) Buying a car shouldn't take that long. But everything was a 10+ More