Jordan Toyota - Service Center

Last week my 14 month old RAV4 Hybrid battery died in my garage... so dead that I could not jump it my self. Toyota Assist rescued me long enough until morning so that I could drive it to my dealer Jordan. garage... so dead that I could not jump it my self. Toyota Assist rescued me long enough until morning so that I could drive it to my dealer Jordan. Without an appointment they told me to get it in ASAP. They went above & beyond locating a battery and retrieving it from 90 miles away. By the end of that day it was installed. The shuttle service drove me home & back to Jordan as I needed. This is the first time I needed the shuttle and the first time my visit wasn't just routine maintenance. I felt listened to and completely accommodated. Several service associate in many positions checked in with me. Excellent attention even though they were quite busy. Issue resolved. More

I go to Jordan Toyota because they have a reputation for providing quality service that is a tier above anyone else in the area. Staff is knowledgeable, work is thorough, service is quality and prompt. Sche providing quality service that is a tier above anyone else in the area. Staff is knowledgeable, work is thorough, service is quality and prompt. Scheduling practices are organized and efficient, pricing is on-par with most dealers in the area. My only complaint is a tendency to upsell services and/or replacement items prematurely, which is why I’m giving three stars. Several times I have visited and had service advisors recommend services or replacement items that have been done very recently and do not need to be performed again or replaced at that time. These items are deceptively listed as “critical” condition, as in needing service or replacement immediately, when in reality they have several thousand miles, if not tens of thousands of miles, of life left in them before action is required. This is not a problem for someone who is mechanically inclined and understands when the recommendations being made are overkill and not yet needed. However, my grandmother (and the majority of customers) would not know the difference, and simply end up paying for services that they simply do not need. Would I recommend to my grandmother? No. Would I recommend to a friend? Yes, but consider a second opinion before paying for additional service recommendations if you are not mechanically inclined. More

Jordan Toyota schedule my service on the day I wanted. They took my car into the service area right away. I was there less than an hour. They took my car into the service area right away. I was there less than an hour. More

I have been taking my Tacoma there since purchased in 2018 Staff is very professional and accommodating. 2018 Staff is very professional and accommodating. More

Always courteous and professional and communicates well on any issues. All the staff is great! on any issues. All the staff is great! More

Clean organized properly staffed friendly people honest dependable trustworthy solved my problem to my satisfaction. They e earned my business. dependable trustworthy solved my problem to my satisfaction. They e earned my business. More

They were very nice and explained what needed to be fixed and that if I need anything else done to let them know and that if I need anything else done to let them know More

Easy appointment to set up, quick when I arrived for my appointment, and comminuted throughout the process. appointment, and comminuted throughout the process. More

Very easy to work with. They have provided good customer support for my new vehicle. They have provided good customer support for my new vehicle. More

Friendly, clean, nice place not pushy. would recommend friends to buy from them. highly recommend would recommend friends to buy from them. highly recommend More