Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jones Toyota
Bel Air, MD
866 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
866 Reviews of Jones Toyota
October 15, 2015
Love this dealership! I had bought a 2016 Toyota Camry from Adam Harrow and I cannot say enough about how patient and professional he was with me. I highly recommend Adam I had bought a 2016 Toyota Camry from Adam Harrow and I cannot say enough about how patient and professional he was with me. I highly recommend Adam when you're ready to buy a vehicle! Steve Smeltzer and Tim Wojciechowski came by to say hi and we had a wonderful conversation, very personable and friendly! More
by amereihn
Employees Worked With
Adam Harrow
October 13, 2015
Never Again Will I Buy from this dealership I bought a new car at this dealership in August 2015. I told them I had a True Car certificate from Consumer Reports, which said that they were suppo I bought a new car at this dealership in August 2015. I told them I had a True Car certificate from Consumer Reports, which said that they were supposed to sell the vehicle to me at ~$4000.00 below MSRP. They not only didn't honor the certificate, but loaded the contract with environmental protection (I told the girl 4 times I didn't want it), extended warranty (I told the finance officer I didn't want it), and service contract. After I wrote a letter to Toyota corporate headquarters in California, they arranged a meeting with the sales manager. He re-wrote the contract at $1000 less than before and agreed to send me a check for $1,250.00. After 3 weeks, I still hadn't received the check so I called corporate hq again, and then I got the check within 2 days. I originally told the salesman that I didn't want to pay more than $10,000 difference between the car I traded in and the new car, but I ended up paying $19,000+ difference. More
by Bummed Out
Employees Worked With
Baginski
October 05, 2015
Jones for life. Jerry Flores was very helpful with the whole experience that Jones Toyota. I would recommend stopping at Jones if you are looking to buy a new car or Jerry Flores was very helpful with the whole experience that Jones Toyota. I would recommend stopping at Jones if you are looking to buy a new car or truck. The crew they have there are very nice and helpful. Not only did I get a new truck but also got new truck insurance for half of which I was paying from Allstate right on site. Also getting free truck wash for life. More
by Rino
Employees Worked With
Jerry Flores
September 30, 2015
Not what I was expecting I have purchased many vehicles over the years. Jones is the only place I have ever felt regret about dealing with. I honestly should've walked out of I have purchased many vehicles over the years. Jones is the only place I have ever felt regret about dealing with. I honestly should've walked out of there. The salesman wasn't very accommodating I sat at his desk 90% of the time alone. The finance manager laughed at the figure I was tying to stay around for my payment. I was pushed into buying other services so I could keep the payment around what I wanted it. Otherwise the lender wouldn't approve the loan. The detail job on the vehicle was horrible it had 6 miles on it, 9 after I test drove it. The car windows looked worse then the 5 year old car I traded in. Also the door handle must've been hit with wax as it has had a white haze on it since I purchased the vehicle. I had also purchased undercoating for my truck. Had an appointment and waited three hours for something that takes them 30 minutes to do. After threatening to leave and asking for a refund at about the two hour mark they finally took the truck back to perform this service. With the excuse the guy who does it was running late. Met with more excuses for my first vehicle service. Over two hours for an oil change. I had called ahead of time to have something else looked at while in for the service, I was assured it was noted and would be addressed. It was apparently ignored and I received more excuses. They were backed up an trying to get me out of there since it had been over two hours. I was then told I need to make another appointment and they'll take a look at that issue for me. So I guess I can waste another couple hours at the dealership. Also while in for my first service I was taking a look at one of the vehicles on the showroom floor to pass the two plus hour wait, I was greeted by a not very nice sales associate. She didn't really identify herself but she asked me in a very snappy way and arrogant tone if I needed any help with anything. I said no I was just checking out the new 2016 models. She seemed to be uninterested in me and said if I had any further questions that I could talk to someone at the front desk. She was saying all this as she walked away from me not looking at me. Strangely I got a email from my sales associate the same day asking me if I was still looking for a vehicle and how was he sorry if he offended me at any point since he hasn't heard for me. The guy doesn't even know that I bought a vehicle from him! Probably because he didn't sit at the desk for more than 10 minutes after the test drive. This has been the worst dealership I have ever dealt with. I have never regretted a vehicle purchase until now. What should have been a happy experience of purchasing a new vehicle became very unpleasant and each visit since is just more of the same. I will be looking to have all my service taken care of at a different Toyota dealership. Not even worried about this voiding the Jones engine for a lifetime and services. I absolutely regret buying from this dealership and will point anyone I know in a different direction. Out of 13 vehicle purchases I have been involved in during my lifetime this is the only one I have ever felt disgusted with. Thanks Jones! More
by Shape999
Employees Worked With
Kevin
September 22, 2015
1st time Toyota buyer We recently purchased a Highlander from Jerry Flores at Jones Toyota. What a pleasurable experience. Jerry was kind, professional, and kept us informe We recently purchased a Highlander from Jerry Flores at Jones Toyota. What a pleasurable experience. Jerry was kind, professional, and kept us informed every step of the way during the ordering process for our vehicle. This is the first Toyota that we have purchased, and our first time dealing with Jones. We had seriously considered purchasing this vehicle elsewhere at a better price, but the other dealer was horrible to deal with. This buying experience was quite a pleasure. We will definitely return to Jones when we are in the market for another Toyota. Ray Wolfe in finance was very knowledgeable, funny, and efficient; and made that tedious aspect of car buying tolerable. Mark Nelson provided technical instructions on the computer/ETune operations of the car, which saved us a lot of reading through the owner's manual. We are happy customers! More
by johnmacy
Employees Worked With
Jerry Flores, Beth? (Lo Jack sales), Ray Wolfe,
September 21, 2015
An all around professional experience I have bought 15 or so vehicles in my life and dealt with many dealerships and sales departments and I can say that Jones has absolutely been the best I have bought 15 or so vehicles in my life and dealt with many dealerships and sales departments and I can say that Jones has absolutely been the best to work with. Professional, attentive, straightforward, and most importantly they delivered exactly what they said they would on a car that I had never seen in person. Kudos to Mike Messina and the entire Jones staff. More
by bluetx54
Employees Worked With
Mike Messina
September 16, 2015
Simply the best! I have never enjoyed car buying. Jones made it easy and comfortable. I will never buy a car any place else. The service department is unparalleled. I have never enjoyed car buying. Jones made it easy and comfortable. I will never buy a car any place else. The service department is unparalleled. More
by Rubyrn
Employees Worked With
Mark Nelson
September 15, 2015
Great Salesman On June 4,2015 I bought my 3rd Toyota Prius from Jones Toyota. My salesman was Chris Voelker. He was polite & professional, but also friendly and very On June 4,2015 I bought my 3rd Toyota Prius from Jones Toyota. My salesman was Chris Voelker. He was polite & professional, but also friendly and very helpful. I really enjoyed working with Chris, he is a great salesman-lots of help but no pressure. I would be happy to work with him again. More
by Susie
Employees Worked With
Chris Voelker
September 15, 2015
Excellent, knowledgeable, professional and friendly Adam and Chip made my purchase very easy, I even had a question 4 days after purchase and Adam returned my call whole on vacation. Very dedicated to t Adam and Chip made my purchase very easy, I even had a question 4 days after purchase and Adam returned my call whole on vacation. Very dedicated to the satisfaction of his customers. More
by Jettm14
Employees Worked With
ADAM, CHIP AND BETH
September 05, 2015
Adam Harrow and chip Professional, honest, straight forward persons to deal with. Adam answered all the question that we needed through texting, always in touch. Got us th Professional, honest, straight forward persons to deal with. Adam answered all the question that we needed through texting, always in touch. Got us the car that we were looking for. Chip prepared all the documents and explained everything that we needed to know and let us out of the dealership quick to enjoy our brand new car. Thank you and excellent job! More
by Miyagi15
Employees Worked With
Adam Harrow, Chip
