Jones Ford Wickenburg

Lube and Oil service Why do they call it lube and oil when there is no lube work done. The oil change and tire rotation was done very quickly however I ask the service re Why do they call it lube and oil when there is no lube work done. The oil change and tire rotation was done very quickly however I ask the service rep when he presented the bill if they had checked the air in the tires and was assured they had when I got home I checked the air and found not one tire up to specifications. This is a typical failure at Jones since when taking in my other car to the Quick Lane of Jones Ford they rarely check the air pressure. This will not prevent me from using Jones Ford in the future I will just be sure to check my own air pressure. More

Poor, Poor Experience! It now appears that our purchase of a 2008 Chevy Suburban LTZ from Jones was a huge mistake. It also seems that their “complete inspection” was not c It now appears that our purchase of a 2008 Chevy Suburban LTZ from Jones was a huge mistake. It also seems that their “complete inspection” was not complete and not much of an inspection. I feel at the least we were misled/lied to or given a good old snow job. Or, there is a huge lack of honest, qualified personnel at Jones. So far we have invested about $200.00 into this completely inspected vehicle. Now I just got an estimate from my mechanic for “a long existing problem”, the air ride compressor and both rear air shocks and some other safety equipment. $2131.00! This issue was pointed out to Mike Harn, our salesman. He said this was the “traction control” resetting. Wrong! This noise was the air ride compressor trying to reset, due to the air shocks that were shot. Any competent mechanic would have seen this glaring problem and replaced all. More

Very courteous people an good service I have had great service and the personal at Jones Ford, Wickenburg have been great to work with no hassle just good honest people. I will recommend t I have had great service and the personal at Jones Ford, Wickenburg have been great to work with no hassle just good honest people. I will recommend this dealership to other people. More

Oil change and brakes. Thank you Jones Ford for addressing the issues with my Jeep that I was not aware of. I heard some squealing by my back tires and thought it was sand i Thank you Jones Ford for addressing the issues with my Jeep that I was not aware of. I heard some squealing by my back tires and thought it was sand in my brakes and was not aware that they were metal to metal. I originally had gone to Jones Ford for an oil change. Service Writer Brent helped me with this need and my safety in mind. Thank you again- I would highly recommend. More

Outstanding service! I was taken care of immediately and kept aware of the progress. I appreciate the friendlyness of all the service staff. Thank you so much. I was taken care of immediately and kept aware of the progress. I appreciate the friendlyness of all the service staff. Thank you so much. More

Jones Express Lube Always an excellent experience!Very honest and great pricing on all services.I have absolutely no plans of taking my vehicle anywhere else!!!Thank guy Always an excellent experience!Very honest and great pricing on all services.I have absolutely no plans of taking my vehicle anywhere else!!!Thank guys for keeping my car in tip top shape! More

Prior experience good. This one not good. I was informed that my towed in 2006 Ford Expedition required a replacement battery cable harness. Originally I was told the price for the part would I was informed that my towed in 2006 Ford Expedition required a replacement battery cable harness. Originally I was told the price for the part would be $280. After questioning it was ultimately reduced to $200, which I paid. My invoice reflects Ford part number 6L1Z14300AA. FordPartWorld.com offers the same cable assembly (Part number 5L1Z-14300AA) for $54.34. Presumably the dealership does not pay retail prices to Ford for parts, and thus a parts mark up likely exceeding 300% does not incline me to do more business with this dealership. I was essentially a "captive" customer by reason of my vehicle's condition when towed in, and thus not free to simply go elsewhere - or I would have. I will say that my service representative, Shawn, seemed to do his best, within management constraints, to deal with my concerns and complaints. More

Fast Lube Oil Change Decent place to get your oil changed. Also had a brake job done at a very reasonable price. Mike the Service Manage is awesome, he’ll make sure you l Decent place to get your oil changed. Also had a brake job done at a very reasonable price. Mike the Service Manage is awesome, he’ll make sure you leave content. More

Oil and tire rotation on my 1 ton truck, price and service e Very good service, great price, I'll be back, oil and tire rotation , also had them check the ball joints, called me when it was ready, very happy Very good service, great price, I'll be back, oil and tire rotation , also had them check the ball joints, called me when it was ready, very happy More

Confused by pricing and advertising Offered a 39.95 oil change but once I arrived it went up to 100.73! I took my concerns to the management along with my offer and they agreed to make t Offered a 39.95 oil change but once I arrived it went up to 100.73! I took my concerns to the management along with my offer and they agreed to make their offer right. Great people, great service! I found the same oil change Jones Ford service department charged me 100.73 is priced at 65 dollars at Jones Ford Quick Lube a mile up the road. I do not mean to stir things up but let’s be fair and let’s be honest! I will return to do business with Jones Ford because they listened and made things right. Thank you Matt and David and Brian I don’t know who the guy at the front desk is that sits by Matt but he needed some happy pills, I don’t think he found my complaint worthy of listening too, he told me I will get further ahead with Matt with this issue. Any future business at Jones Ford will not involve this gentleman. I’m not the one who’s wrong here folks, I expect what’s promised when I arrive for the service. Thanks for hearing me out and making things right guys. I gave you 5 stars but I can’t recommend your oil change services due to the reduced cost right up the road at your very own Quick Lube business. More