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Jones Ford Shallotte

Shallotte, NC

4.7
137 Reviews
If you're in the market for a new vehicle in the Shallotte, Wilmington, Leland, Calabash, or Myrtle Beach area, you've come to the right place. Jones Ford is your one-stop shop for all your automotive needs, whether you're looking for a specific new vehicle or just want to take a look around. Our friendly team stands ready to help you enjoy the best dealership experience you'll ever have.
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2410 Ocean Highway West

Shallotte, NC

28470

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Showing 137 reviews

December 31, 2024

A little confusion with readiness and availability of cars to test drive. But once that was straightened out, everything went smoothly with the sale. Very satisfied. More

by kcpc87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy
Jan 03, 2025 -

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

December 29, 2024

Quick efficient services put me in on time. Answered my questions and we’re very courteous More

by candelas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Jones Ford Shallotte responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 28, 2024

Complete, professional, and always on top of things. I'm always satisfied with all aspects of the dealership. More

by califchief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jones Ford Shallotte responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

December 28, 2024

Usually they are good but this time I had an issue with the repair that was caused by their tech. Was there at 8:15 till 11:15 for service then had to go back at 12:30 and was there till 5:00 to repair the More

by KEITHBRAY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Jones Ford Shallotte responded

Hello Keith, We are genuinely sorry to hear about your recent experience at Jones Ford and the inconvenience it caused you, especially on your day off. We strive to provide high-quality service consistently, and it’s disheartening to learn that we fell short of our standards this time. We apologize for the issue with the initial repair and the extended time it took to resolve the problem. We value your time and understand the frustration this must have caused. Please know that we take feedback like yours seriously and are taking steps to ensure such situations do not occur in the future. Your satisfaction is important to us, and we would like to make amends for this experience. Please reach out to us at 910-754-4341 so we can address your concerns directly and work towards a satisfactory resolution. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Brandon Browning Business Development Manager

December 21, 2024

Kevin was great to schedule my appointment and take care of my service in a timely fashion. More

by james@plantsdirectmb.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 20, 2024

This was the first time I have used Jones Ford for service. Kevin was very efficient from scheduling the appointment through the call that my vehicle was ready. I will have Jones Ford service my car w More

by mbscitor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 19, 2024

Easy to deal with, honest, and very timely in getting me in my new vehicle! More

by dwayne.smith0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Jones Ford Shallotte responded

Hi Dwayne, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 16, 2024

They were efficient and professional in helping us with our issue with our car. They could not find the problem but spent hours trying to find out what it was. We thank them for the effort and time. More

by jovillanova
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Jones Ford Shallotte responded

Hi, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 13, 2024

Quick efficient friendly response always a good experience I will be back for new. Ties More

by candelas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Jones Ford Shallotte responded

Hi Candelas, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 12, 2024

Got the job done. Thanks for the service. Good to depend on it. Meet Christmas More

by stevebrower4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Jones Ford Shallotte responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

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