Jones Ford Shallotte

Ordered a ‘24 Edge and very deliberately asked that the front license plate holder NOT be mounted when the car came in (we live in NC, no front plate required). I was assured they would not mount the plat front license plate holder NOT be mounted when the car came in (we live in NC, no front plate required). I was assured they would not mount the plate holder. Car came in, went to dealer and the license plate holder was mounted, a BIG, BLACK WART on the front of the car!!! Pissed is an understatement. Dealer offered to remove it and cover the 3 holes drilled through the fascia with plastic push pins. Really? I spend $46k to have push pins front and center. Don’t know who screwed up, but otherwise salesmen and financing were excellent. More

Entire organization is very easy to deal with, and very knowledgeable. I would recommend Jones Ford if you are buying a car, or needing service. Good People!!! knowledgeable. I would recommend Jones Ford if you are buying a car, or needing service. Good People!!! More

Just as their slogan states. "We're easy to deal with". Everyone was very friendly, experienced and down to earth. "We're easy to deal with". Everyone was very friendly, experienced and down to earth. More

Great experience from the ordering of the Maverick to the closing and the delivery of the vehicle. closing and the delivery of the vehicle. More

Very customer oriented. Professional, friendly and caring staff. I have dealt with this dealership more than 20 years. The telephone is answered with a smile! They do aim Professional, friendly and caring staff. I have dealt with this dealership more than 20 years. The telephone is answered with a smile! They do aim to please their customers More

This vehicle was ordered through the dealer and it was delivered in five months. The car was properly serviced for delivery by the dealer and the transaction of sale was quick. The salesman spent all the delivered in five months. The car was properly serviced for delivery by the dealer and the transaction of sale was quick. The salesman spent all the time necessary to explain the functions and set the parameters they way we wish to have the car operate. We have purchased many cars from the dealer and all have been handled in the same manner. This is why we buy through Jones Ford and have Chris and his service department do all our service requirements. More

I found a Chrysler 300 that they had advertised online. We worked a deal over the phone. When I showed up I started noticing that some of the features that were advertised were not on this car. I completed We worked a deal over the phone. When I showed up I started noticing that some of the features that were advertised were not on this car. I completed the purchase anyway and realized how I was unsatisfied with the car so I went to trade it in 2 days after the purchase. The dealership that I tried to trade it into noticed that the VIN numbers did not match the VIN numbers of the car that they sold me. I ended up having to make three trips from Wilmington to Shallotte (over 200 miles). They did refund my money but this was a huge inconvenience not to mention the gas wasted. I'm not sure what laws were broken by selling a car with the incorrect Vin but I would not recommend this dealership to anyone. More

Everything was quick and easy. Best experience yet buying a new car and I have bought many. Best experience yet buying a new car and I have bought many. More

Great service, and personalized attention to my needs. Work needed was performed in a timely manner and my truck was clean when I picked it up. Work needed was performed in a timely manner and my truck was clean when I picked it up. More

Chris, the service manager at Jones Ford in Shallotte has always been great to work with. This is a smaller dealership that makes their customers feel appreciated...not just another "number" as the saying g always been great to work with. This is a smaller dealership that makes their customers feel appreciated...not just another "number" as the saying goes. The service was great, prices are more than fair, and appointments were easy to make. I highly recommend giving them a try, even if it may be a little longer drive than your local dealer. More