Jones Chevrolet Humboldt - Service Center

Service department needs help. We are waiting on reply on warranty to get car fixed. Sent msg and of course no reply. We are waiting on reply on warranty to get car fixed. Sent msg and of course no reply. More

Crystal was professional and nice. The service was efficient and costly. I will definitely be back and will recommend to others. The service was efficient and costly. I will definitely be back and will recommend to others. More

I had a misunderstanding about my warrant and they helped me clear it up, along with taking care of the situation. Top tier care and support!! me clear it up, along with taking care of the situation. Top tier care and support!! More

Charged 76$ to rotate and balance tires that were bought at the dealership. This was not discussed when purchased or when service was scheduled .Most places offer free rotate & balance when tires are purcha at the dealership. This was not discussed when purchased or when service was scheduled .Most places offer free rotate & balance when tires are purchased. More

Service manger and the mechanics are absolutely unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. F unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. Found my lug nut key on my running boards. Checked under the hood and oil had blown every where on top of my engine. They ladies up front gave me my money back but I had to be aggressive to get that. The service manger got mad at me because I called them all incompetent and he couldn’t handle me being upset about. I haven’t heard a word from the dealership since. Everyone I know as heard about though. It takes months to gain a customer, minutes to lose one. More

I have been working with this Dealership for over two months trying to get my tire and rims repaired through my warranty . I keep being told , they’re waiting on a call back , it’s been claimed , it’s be months trying to get my tire and rims repaired through my warranty . I keep being told , they’re waiting on a call back , it’s been claimed , it’s been resubmitted and all that .Even done on online Today I called the warranty company myself, they said no claim has been made , I don’t know why they are not telling me truth, but I will not go back to Jones of Humboldt… I’m moving the case to Serra of Jackson , even my oil changes, I have purchased 5 vehicles at Jones in the last 3 years … I will never buy another there again. This has been very disappointing. More

Wait time was short. Crystal is very kind and considerate and explains everything that needs to be done and costs involved. I’m very pleased with service and everyone inv Crystal is very kind and considerate and explains everything that needs to be done and costs involved. I’m very pleased with service and everyone involved with the care of my car. More

The folks at Jones had somehow lost my appointment, but Tessa was able to get me worked in and taken care of. Tessa was able to get me worked in and taken care of. More

I was very ease with the professional service that I received at the dealership from personal. received at the dealership from personal. More

Jones has been great for me and the employees have also been great and helpful been great and helpful More