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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
238 Reviews

239 Reviews of Jones Chevrolet Humboldt - Service Center

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November 09, 2024

I was very ease with the professional service that I received at the dealership from personal. More

by Big
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

November 08, 2024

Jones has been great for me and the employees have also been great and helpful More

by Keen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

November 06, 2024

Jones has always got me in for my oil change appointments and their staff is always polite and accommodating. More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
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Nov 07, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

November 05, 2024

They told what I was wrong with my vehicle and it didn’t take long to fix it More

by EVELYNJONES28.2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

November 04, 2024

Jones service department needs to improve their scheduling. I arrived 15 minutes early for a 11:30 appointment. My vehicle didn't go to the shop till 12:15. More

by GDUMHOEFER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayna
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Nov 08, 2024 -

Jones Chevrolet Humboldt responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly at (731) 798-2766, we'd love to address your concerns in detail. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

Crystal is very courteous and respectful. Wait time was short and I will use Jones Chevrolet for my car needs More

by kalu718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Trennepohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. Crystal and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

Nov 05, 2024 -

kalu718 responded

I’m happy to be part of the Jones Chevrolet family. Thank you

November 03, 2024

Did not get the service that I requested. Took way too long to do what they did. Not worried about satisfying the customer. More

by daniel.k1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Trennepohl
Report | Print
Nov 08, 2024 -

Jones Chevrolet Humboldt responded

Daniel, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

To start I had a 9am appointment, it was 10am before they took my car back to the shop. 30 minutes later they came back and told me they they had no clue why the Vehicle changing light came on but it MAY fix More

by SCATESK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Sanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything our team can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

Did not do what I asked them to do. Took way too long to do what they did do. Not worried about satisfying the customer. More

by daniel.k1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Trennepohl
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Jones Chevrolet Humboldt responded

Daniel, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

October 30, 2024

Not thorough, Asked to assess tire, due to low tire pressure, Didn't assess any. More

by Courtney Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Trennepohl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2024 -

Jones Chevrolet Humboldt responded

Courtney, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

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