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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
247 Reviews

247 Reviews of Jones Chevrolet Humboldt - Service Center

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January 11, 2024

I am enjoying my new truck Debricko was great. I wished they would have washed my car and got the sticker goop off the windows of my brand new truck, but other than that my experience was fantasti More

by TAYLOR.KATIEROSE
Recommend Dealer
Yes
Employees Worked With
Debricko
Jan 12, 2024 -

Jones Chevrolet Humboldt responded

Taylor, Thank you for the kind words for our service department! We look forward to sharing your compliments with Debricko, and don't hesitate to let us know if we can be of further assistance. Congratrulations on your new truck! Jones Chevrolet Humboldt Management Team

January 11, 2024

Very good experience Price was a little high but very quick service and helpful Super More

by djpat1200
Recommend Dealer
Yes
Jan 12, 2024 -

Jones Chevrolet Humboldt responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt, we look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

January 11, 2024

Poor. Mechanics break things on tire. Don't rotate tires like they claim, and then charge for it. Called to complain and 'couldn't do anything' oil change More

by JENNYFLOWERS10
Recommend Dealer
No
Employees Worked With
Service dept
Jan 15, 2024 -

Jones Chevrolet Humboldt responded

Jenny, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

January 06, 2024

The staff at Jones Chevrolet is friendly, courteous and knowledgeable. We waited for the service to be completed in the waiting room which was nice and clean as were the bathrooms. More

by radar007usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Birmingham, Bob Knight
Jan 07, 2024 -

Jones Chevrolet Humboldt responded

Thanks for sharing your thoughts about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 28, 2023

Took my car get a oil change couple weeks ago 2 days later notice a blue colored fluid leaks in my drive way next called them bout lady in service department gave me the run around talking bout they cou More

by COREYBRYSON847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 29, 2023 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766.) We'd love to get to the bottom of this and turn things around for you. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

December 18, 2023

Serviré desk was very Friendly and fast ! ! And awesome in communication . I love to see the smiles More

by marisa.arias83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Hiraldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Nathaniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Jordan, Isreal Silva, Robert Cowden, Carlo Ianni, Devin Burnside
Dec 18, 2023 -

Jones Chevrolet Humboldt responded

Marisa, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt, we look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

December 17, 2023

my jeep been at Jones for one and have not not gotten it back. very poor service More

by nick.adams94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nino Ianni
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nash Powell
Dec 19, 2023 -

Jones Chevrolet Humboldt responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind providing your contact information or reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

December 13, 2023

Spoke to Robert Cowden for general information. He was more than helpful and understood all my questions plus more. He is very easy to talk to and work with for your car buying needs. 10/10 Recomme More

by baileywilliams22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cowden
December 08, 2023

Misleading website Appointments mean nothing The service hours on the website are wrong, they know it but haven't fixed it. Appointments only get you a ticket on the board then the tech decides when he want More

by chief2505
Recommend Dealer
No
Dec 12, 2023 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I wanted to reach out to let you know that our website hours have been updated accordingly and we do appreciate you bringing this to our attention. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

December 06, 2023

When I called to set up an appt for oil change the person that answered was very helpful. Oil change was done on a timely matter and was called to let me know my vehicle was ready for pick up More

by estellavillalobos76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 07, 2023 -

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

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