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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
244 Reviews

244 Reviews of Jones Chevrolet Humboldt - Service Center

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January 06, 2024

The staff at Jones Chevrolet is friendly, courteous and knowledgeable. We waited for the service to be completed in the waiting room which was nice and clean as were the bathrooms. More

by radar007usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Birmingham, Bob Knight
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Jan 07, 2024 -

Jones Chevrolet Humboldt responded

Thanks for sharing your thoughts about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 28, 2023

Took my car get a oil change couple weeks ago 2 days later notice a blue colored fluid leaks in my drive way next called them bout lady in service department gave me the run around talking bout they cou More

by COREYBRYSON847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 29, 2023 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766.) We'd love to get to the bottom of this and turn things around for you. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

December 18, 2023

Serviré desk was very Friendly and fast ! ! And awesome in communication . I love to see the smiles More

by marisa.arias83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Hiraldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Nathaniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Jordan, Isreal Silva, Robert Cowden, Carlo Ianni, Devin Burnside
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Dec 18, 2023 -

Jones Chevrolet Humboldt responded

Marisa, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt, we look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

December 17, 2023

my jeep been at Jones for one and have not not gotten it back. very poor service More

by nick.adams94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nino Ianni
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nash Powell
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Dec 19, 2023 -

Jones Chevrolet Humboldt responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind providing your contact information or reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

December 13, 2023

Spoke to Robert Cowden for general information. He was more than helpful and understood all my questions plus more. He is very easy to talk to and work with for your car buying needs. 10/10 Recomme More

by baileywilliams22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cowden
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December 08, 2023

Misleading website Appointments mean nothing The service hours on the website are wrong, they know it but haven't fixed it. Appointments only get you a ticket on the board then the tech decides when he want More

by chief2505
Recommend Dealer
No
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Dec 12, 2023 -

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I wanted to reach out to let you know that our website hours have been updated accordingly and we do appreciate you bringing this to our attention. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

December 06, 2023

When I called to set up an appt for oil change the person that answered was very helpful. Oil change was done on a timely matter and was called to let me know my vehicle was ready for pick up More

by estellavillalobos76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Dec 07, 2023 -

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 04, 2023

Quick and pleasant Friendly staff and clean waiting room also shop was clean Starting on time More

by DAVID@EPLUS.NET
Recommend Dealer
Yes
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Dec 05, 2023 -

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

December 02, 2023

The dealership was friendly and accommodating I also experienced efficient service in a clean environment More

by msrenia1970
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
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Dec 02, 2023 -

Jones Chevrolet Humboldt responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

November 30, 2023

He didn't get me the vehicle I wanted He was to sell me a 2022 tk he put me in a 2020 More

by Jmoore238
Recommend Dealer
No
Employees Worked With
Don't remember name
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Dec 04, 2023 -

Jones Chevrolet Humboldt responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

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