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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
250 Reviews

250 Reviews of Jones Chevrolet Humboldt - Service Center

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July 01, 2024

Professional friendly service staff. Great facility and convenient location. Prompt service and was kept updated during the service visit. More

by TROY.JENKINS1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Pettit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landen Collins, Tessa Buckingham, Cody Hathorn
Jul 01, 2024 -

Jones Chevrolet Humboldt responded

Hi Troy: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

June 29, 2024

Scheduled an appointment for Thurs morning June 27 at 8:30am to get a part replaced in our 2020 GMC Denali truck. Went ahead and arrived shortly after 8am. Had been told previously that appointment shoul More

by JRep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Hathorn
Jun 30, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt, and we apologize for the delay and long wait. Thank you for bringing this issue to our attention; feedback like yours is very valuable to us and we will share your comments with the team. We appreciate your business and hope you will give us another opportunity to serve you. Jones Chevrolet Humboldt Management Team

June 28, 2024

The appointment was on time and completed. The staff was courteous and professional. Great job. More

by Rhudgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
Jun 30, 2024 -

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

June 27, 2024

I appreciate the work and quickness Jones offers their customers. Cody was great to work with and I am a customer for life. More

by ershepard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hathorn
Jun 28, 2024 -

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with Cody and our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

June 24, 2024

Went for tire rotation and we had noticed the past two times the tires have not been rotated so I marked the tires when I paid for my tire rotation and oil change. I went to my car and noticed they had no More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know names
Jun 27, 2024 -

Jones Chevrolet Humboldt responded

Hello Jo: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 22, 2024

I need service on a short notice battery shorted out . I needed my vehicle because of a health issue I' currently dealing with we discussed my issue he informed me of what he thought might have been my iss More

by RKW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hathorn
Jun 24, 2024 -

Jones Chevrolet Humboldt responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones Chevrolet Humboldt! Jones Chevrolet Humboldt Management Team

June 20, 2024

Knowingly sold me a junk vehicle and wont make right. I will never buy/ use or recomend your company to anyone More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nino Ianni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Pettit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hoppe, Landen Collins, Tessa Buckingham, Cody Hathorn
Jun 24, 2024 -

Jones Chevrolet Humboldt responded

Hi, this is Megan Gastelum, Customer Relations Manager. I'm so sorry about your experience so far and I would love the opportunity to address your concerns and try to turn your experience around. Please reach out to me at (731)784-3931 or email me at mpettit@jonesmotorcompany.com so I can look into it further. I look forward to working with you towards a resolution. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 19, 2024

1.5 hours for at 94 dollar oil change is a bit of an extreme. More

by Hjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Hathorn
Jun 23, 2024 -

Jones Chevrolet Humboldt responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more about your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 18, 2024

If you want a deal with no hassles and the best customer service go see Jason and Anna. By far the best people to deal with. My next truck will be bought from them 100%! More

by NPAP11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt. Your feedback and rating mean a lot to us. We're glad Jason, Anna, and our Service team were able to help, and we hope to see you again! Jones Chevrolet Humboldt Management Team

June 16, 2024

I really enjoyed buying my truck from Jones Chevrolet. And the service I have received through my maintenance period has been excellent. Thanks to all. More

by KEITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landen Collins
Jun 17, 2024 -

Jones Chevrolet Humboldt responded

Thanks for sharing your thoughts about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

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