Johnstons Subaru

Did my research on all kinds of vehicles. Johnston's Salesman "Frank S." was very kind and helpful in answering all my questions and helping me make a final decision on my choice of which ve Johnston's Salesman "Frank S." was very kind and helpful in answering all my questions and helping me make a final decision on my choice of which vehicle would fit my needs the best. Very happy with my 2025 Outback, and he has followed up with us to make sure we know that they are there for us if any issues arise. Very pleased with their service and consideration. More

Our customer service rep, Maureen Jones, made sure we could have our Subaru checked out even though we were in the area for a short time, and Darren went on a test drive to ensure our problem had been id could have our Subaru checked out even though we were in the area for a short time, and Darren went on a test drive to ensure our problem had been identified and fixed. More

Roger Homer absolutely the worse. Doesn't follow up on any questions asked. Looking for quick sale Doesn't follow up on any questions asked. Looking for quick sale More

A close friend recommended Steven Bandaronek is sales. I found him to be a pleasure to work with. He made trading in my old car easy. I was impressed with the friendliness of the business. My sales in I found him to be a pleasure to work with. He made trading in my old car easy. I was impressed with the friendliness of the business. My sales invoice didn't have a list of add ons specifically designed to add additional dealer profit. This is not to say there weren't additional services such as extended warranty and prepaid maintenance offered. These services weren't a hard sell, they were well explained and a good value. I purchased both of these options and am very happy I did. The service department looked like an environment where I could comfortably wait for my car while getting some business done at one of the desks provided. More

Salesperson was strongly recommended by family members. Our experience backs that recommendation, it was a delightful car buying experience. Our experience backs that recommendation, it was a delightful car buying experience. More

Perfect customer service! Every interactions is fast, friendly, and respectful of peoples time, knowledge and finances. I honestly don't think they could do service any better Every interactions is fast, friendly, and respectful of peoples time, knowledge and finances. I honestly don't think they could do service any better1 More

The waiting room where one spends time waiting for the car to be serviced could be more welcoming. Better and plentiful snacks and water plus a TV with Subaru information would be so much nicer for the cu car to be serviced could be more welcoming. Better and plentiful snacks and water plus a TV with Subaru information would be so much nicer for the customers. I go to a Subaru dealership in TX that has a fridge with water and an assortment of plentiful snacks and a TV with Subaru info.and ads. The waiting area needs a makeover. More

Bad experience at. service department. Went to their express auto service for oil change which is advertised hours are 7:30 to 5:00 pm. Got there at 3:40 only to be tur service department. Went to their express auto service for oil change which is advertised hours are 7:30 to 5:00 pm. Got there at 3:40 only to be turned away because there cut off is 3:30 pm. A good busniness person would advertise this so called cut off just list an hour of my life, thanks Johnstons perhaps you should model yourself after Ramsey Subaru with there stellar customer care. This only reminded me why I don’t do business with Johnston's they stiffed me in a loaner car for recall work in the past. Go to Ramsey worth the ride they appreciate their customers and don’t leave them out to dry. More

Service was excellent. Service writer was very helpful and kept me well informed about what was going on and later what I might need. Service writer was very helpful and kept me well informed about what was going on and later what I might need. More

Service department can't be trusted. They just want to make money. They told me all four tire sensors needed to be replaced when there actually only 3 on the car at the time. They just want to make money. They told me all four tire sensors needed to be replaced when there actually only 3 on the car at the time. More