Johnstons Subaru

Bad experience at. service department. Went to their express auto service for oil change which is advertised hours are 7:30 to 5:00 pm. Got there at 3:40 only to be tur service department. Went to their express auto service for oil change which is advertised hours are 7:30 to 5:00 pm. Got there at 3:40 only to be turned away because there cut off is 3:30 pm. A good busniness person would advertise this so called cut off just list an hour of my life, thanks Johnstons perhaps you should model yourself after Ramsey Subaru with there stellar customer care. This only reminded me why I don’t do business with Johnston's they stiffed me in a loaner car for recall work in the past. Go to Ramsey worth the ride they appreciate their customers and don’t leave them out to dry. More

Service was excellent. Service writer was very helpful and kept me well informed about what was going on and later what I might need. Service writer was very helpful and kept me well informed about what was going on and later what I might need. More

Service department can't be trusted. They just want to make money. They told me all four tire sensors needed to be replaced when there actually only 3 on the car at the time. They just want to make money. They told me all four tire sensors needed to be replaced when there actually only 3 on the car at the time. More

The sales dept is great. The service department, not so much. I had an appointment for an oil change and waited for 2.5 hours in the waiting room. The service department, not so much. I had an appointment for an oil change and waited for 2.5 hours in the waiting room. More

It was the best Customer Service I have ever received in a very long time !!!! a very long time !!!! More

This is the 2nd Subaru I have bought from Johnstons. Steve Bandoronic is the reason I went back to them. He showed us the model we needed-easy in and out-plus did all the explaining about the features Steve Bandoronic is the reason I went back to them. He showed us the model we needed-easy in and out-plus did all the explaining about the features on the new car. Also a shout out to Michelle in finance. She had everything set up for us-she did a great job. Thank you to both of them for making the whole process simple and enjoyable. More

Johnston's Subaru worked to make the transaction go very smoothly. From sales to financing to preparation, all people there were helpful without being overly pushy. smoothly. From sales to financing to preparation, all people there were helpful without being overly pushy. More

Horrible service from the service dept. I will never take my car there again. Moureen jones is rude as xxxx.. she must be used to talking to children all day, or she hates her job.. either I will never take my car there again. Moureen jones is rude as xxxx.. she must be used to talking to children all day, or she hates her job.. either way customer service shouldn’t be her job More

Purchased my current Subaru from this dealership and have had no issues what so ever regarding setting up a time or day to bring my vehicle in for its routine maintenance. The staff there is always very cou had no issues what so ever regarding setting up a time or day to bring my vehicle in for its routine maintenance. The staff there is always very courteous and professional. More

The staff in the service, sales and finance departments were courteous and helpful. They answered our questions and showed interest in our needs. were courteous and helpful. They answered our questions and showed interest in our needs. More