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Johnson Ford
New Richmond, WI
127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 127 reviews
June 11, 2026
Alex in Service knows how to treat a customer! I bought a Ford from their sister dealership across the street a couple weeks prior, and noticed later that one of the tire pressure sensors wasn't I bought a Ford from their sister dealership across the street a couple weeks prior, and noticed later that one of the tire pressure sensors wasn't giving an accurate reading. Alex handled my newly discovered issue courteously, and even asked if I had time for the tech to check out a brand new recall. Nice job Alex! More
by Tyler M
Employees Worked With
Alex
June 10, 2026
Had apt for 730am got there about 20min early they brought it back to shop started working on it they are always letting you know how things are looking on your vehicle brought it back to shop started working on it they are always letting you know how things are looking on your vehicle More
by Joe
Employees Worked With
Marty plocher
June 01, 2026
Tooknin for a recall. Was told take an hour took 10 mins. I asked to look at tailgate cant use it at Ll falls on my head and wont lock at all. They said be 200 charge Was told take an hour took 10 mins. I asked to look at tailgate cant use it at Ll falls on my head and wont lock at all. They said be 200 charged I said no thanks. You thinknthey just do it for once I just wait for a recall I guess and keep piling my groceries in the back seat More
by stackchristina54
Employees Worked With
Can't remmeber
May 12, 2026
I’ve always tried to give businesses the benefit of the doubt, but my recent experiences at Johnson Ford in New Richmond have been frustrating. After a routine oil change, my truck was brought back out doubt, but my recent experiences at Johnson Ford in New Richmond have been frustrating. After a routine oil change, my truck was brought back out with a small "scratch" on the driver’s side back door. The service manager did reach out to ask about the service before I submitted a review. I responded and did notify them about the "scratch", but I haven’t received any follow up from the service manager since I left the dealership. I have since buffed out the marks to the best of my ability. The "scratch" itself isn’t the end of the world, but when you invest nearly $80,000 into a vehicle and take pride in keeping it in great condition, it’s disappointing. This also isn’t the first incident I have had here. My last service visit resulted in excess oil on my leather seats, armrest and screen. With my past truck, it was the same thing as well. I hope the dealership takes this feedback seriously. A little more care and communication would go a long way in restoring confidence. More
by Jacob
Employees Worked With
Alex
May 09, 2026
A lot of miscommunication with customers and drivers/picking up vehicles for service. Also be sure to check your vehicle after service; big things were missed in our experience. As an apology; t drivers/picking up vehicles for service. Also be sure to check your vehicle after service; big things were missed in our experience. As an apology; the advisor apologized and laughed. Not funny for us. More
by Ford Driver
Employees Worked With
Alex
