Johnson City Toyota

Outstanding and happy camper i had the easiest and quickest car buying experience at Johnson City Toyota. my salesperson, Matt Hamilton. Got me the deal i wanted. Scott Culver s i had the easiest and quickest car buying experience at Johnson City Toyota. my salesperson, Matt Hamilton. Got me the deal i wanted. Scott Culver showed me all my new truck features. Both did an outstanding job. More

Best Be Careful! My husband and I just traded our Camry for a Rav 4 at Johnson City Toyota. We were given 2000.00 off the purchase price and an additional 500.00 rebat My husband and I just traded our Camry for a Rav 4 at Johnson City Toyota. We were given 2000.00 off the purchase price and an additional 500.00 rebate. We also paid 2500.00 of our own money. After doing my own research I knew my Camry's trade in value was anywhere between $10000.00 and 12900.00. Michael and I owed 12300.00 on my car. They offered me $8500.00 for my car. I said no that is too low. My sales guy asked "What can I do to make this deal?" I said you need to pay off my car. He checked with his sales manager, came back, and said "Good new guys we are going to pay off your car." Of course we thought that was just great. We were feeling pretty great about our purchase. Well after spending about four hours in the dealership with a six month old, which in my opinion is an excessively long time, we were finally taken back to a business office. We were presented with all the additional things we could buy with different numbers listed. We only chose the gap insurance. The numbers listed included $8500.00 for trade in, the balance on my Camry, and any down payments. At that point, I specifically asked about the 8500.00 and asked once again "You are paying off my Camry, correct?" And once again I was told yes. At that point I felt completely confident about my purchase. Then, the flurry of paperwork began. Lay a paper down sign it and then take it away. Lay a paper down and then take it away. Repeat. Several electronic signatures. And this is where I made a huge mistake. And believe me, I own this mistake. I did not read the itemized purchase order. Where it listed that I had negative equity. The difference between my pay off and 8500.00. You see. "I need you to pay off my car" is obviously an ambiguous statement. One that I personally feel I was tricked on. At no point were the words "negative equity" muttered. Not by the sales person and not by the financial officer. My husband and I went back this morning to confront the situation. I told them I hoped they would correct this mistake and honor the deal that they made and to let them know that I know they knew what I meant about "paying my car off." After explaining to multiple people what was said and done, the sales manager laid all of the paperwork with our signatures and told us that we signed for the purchase agreement and he was not going to change a thing. One thing that upset me the most is this: I asked them if it was their policy to not verbally state we would have negative equity. He asked me if it was my policy not to read a contract I signed. We have great credit. We had money down. We are a Toyota family and this was my second Toyota purchase. We have always paid our payment and have never been late. I do not appreciate the way this purchase was handled. More

Great Experience My husband and I decided to look into trading my Chevy Cruze, with a growing family it was becoming too small for us, and I really wanted to have a 4W My husband and I decided to look into trading my Chevy Cruze, with a growing family it was becoming too small for us, and I really wanted to have a 4WD for the winter months. We met with Andrea and explained to her what we were looking for. The next day she had a Jeep Cherokee that she thought we would love, and she was right! It was exactly what we were looking to purchase, We were only at the dealer a few hours before I drove my new Cherokee home. I was very impressed with everyone we dealt with at Johnson City Toyota. I definitely recommend them to anyone looking to purchase a new vehicle. More