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Johnson City Ford
Johnson City, TN
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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201 Reviews of Johnson City Ford
July 26, 2015
Car purchase I purchased a used vehicle from them and am very satisfied with their service and price. Mark and Nick were very helpful and made me a "happy" custom I purchased a used vehicle from them and am very satisfied with their service and price. Mark and Nick were very helpful and made me a "happy" customer. Made my 500 mile trip worth it! More
by B.B.
Employees Worked With
Mark, Nick
July 19, 2015
Great visit at the car store Was looking for a SUV for some time, had a older MKX that I sold last year. Brian Ratliff told me about a 2014 model that was on the lot. The car was Was looking for a SUV for some time, had a older MKX that I sold last year. Brian Ratliff told me about a 2014 model that was on the lot. The car was low mileage and very good shape and drove the way I thought it should. Kevin Cutler and I discussed several options that we could do and I was made an offer that was very good and I traded after only one visit to the dealership. Enjoyed talking to everyone. More
by dwdandpad
Employees Worked With
JonAlan Barlow trained me on all high ntech items which was very helpful. Matt Cornett explained warranty and other info without any high pressure and was very thorough., CRM CRM
July 14, 2015
The right choice! My needs for a vehicle were very specific, and I had done my research. As a single woman I was impressed with the employees' candor at Johnson City Fo My needs for a vehicle were very specific, and I had done my research. As a single woman I was impressed with the employees' candor at Johnson City Ford, I felt comfortable through the entire process in purchasing my new vehicle. More
by Fordescape
Employees Worked With
CRM CRM
July 10, 2015
Would not return my calls I drove 2 hours to get to the dealership to look at and planned to purchase a truck. After waiting on the finance guy (they only had one there and 3 p I drove 2 hours to get to the dealership to look at and planned to purchase a truck. After waiting on the finance guy (they only had one there and 3 people waiting) I finally got back there to make my purchase final. I ended up leaving the delership around 9 or 9:30 with a 2 hour drive home. The next day I called back with some questions regarding the truck I traded for and the new one giving me issues. I was all but ignored! I talked with the general manager who said he would call me back and I have yet to hear from him. All this to say, when there is a deal on the line, they will gladly be your close friend, but once you hand them the money it's fend for yourself. I will not be back and hope to sell the the one I bought from them without a huge loss. More
by William5145
Employees Worked With
CRM CRM
February 07, 2015
Thankful! I have always dreaded the day I would have to replace my 2001 Ford Explorer. That day finally came. On my second day of car shopping, I stopped by J I have always dreaded the day I would have to replace my 2001 Ford Explorer. That day finally came. On my second day of car shopping, I stopped by Johnson City Ford. In a little more than 4 hours, I drove my "new-to-me" car home. The staff transformed my 'dreaded day' into an extremely pleasant experience. I could not have had a better car buying experience! Thank you Johnson City Ford! Thank you, Stan! You deserve an award for your patience! More
by IvyLyn Munsey Shelton
Employees Worked With
Stan, Glenn, and Matt
February 05, 2015
Completely satisfied. Sarah and Stan were very patient and kind. I was not sure what car I wanted, so I asked many questions and got answers to all of them. I was complet Sarah and Stan were very patient and kind. I was not sure what car I wanted, so I asked many questions and got answers to all of them. I was completely satisfied. More
by john Lancaster
Employees Worked With
Sarah and Stan
January 29, 2015
Recommended Kevin Cutler and Sarah Milhorn are wonderful employees and done an absolutely perfect job! I totally recommend coming here to anyone! Wonderful experi Kevin Cutler and Sarah Milhorn are wonderful employees and done an absolutely perfect job! I totally recommend coming here to anyone! Wonderful experience. Thank you! More
by k.jarvis7
Employees Worked With
Kevin Cutler and Sarah Milhorn
December 22, 2014
Service and Comfort Issues I want to say first I did not purchase a vehicle from JC Ford. I have a fleet vehicle provided by my company. This vehicle has had several recalls tha I want to say first I did not purchase a vehicle from JC Ford. I have a fleet vehicle provided by my company. This vehicle has had several recalls that were due when I received. My first experience was terrible. The part was on back order, taking eight weeks. This was a Ford issue, not the dealer. However, the issue with the dealer was communication. I called weekly to check status of my repair, with only two return calls. It came up a point that I refused to leave messages, holding for up to 35 minutes on one call in particular. The other calls took no less than 10-20 minutes each. When I was finally told he part was in I scheduled an appointment to pick up. When I arrived I was informed no one notified service the part was in so it couldn't be picked up. I travel for work. This error caused me to miss two days of my job. I was told my advisor had quit, but she actually quit two weeks before this incident. This is more than frustrating. The gentleman I worked with was polite about the issue, but this was still an issue. In addition to the issues with service, the "lounge" was shocking. There is no formal lounge to allow guests to feel comfortable, simply chairs in a dingy room with a TV that can only be viewed from four chairs. I've never dealt with a dealership with these accommodations. I'm accustomed to an area that provides work spaces, comfortable chairs, tables, refreshments, and WiFi. This is very important, as often guests will wait hours for service. Being able to work, or simply entertain yourself, should be a standard offering. JC Ford needs to take lessons from their competition on guest services. It's not all about the sale. Seeing service issues, I would hesitate to purchase a vehicle from this dealership. More
by Fleet101
Employees Worked With
John
June 15, 2014
only cares about the money not the customer Drove my car 400 miles and the engine light came on and lost power. Called them to see if they would work with me on getting it fixed since I had just Drove my car 400 miles and the engine light came on and lost power. Called them to see if they would work with me on getting it fixed since I had just purchased it. Basically was told...sorry about your luck. Told me to take it to mazda to get it fixed? Never heard from them again. Oh except a letter in the mail introducing me to there service dept and I should bring my mazda to them for all my service needs. Lol... my future service needs will go to mazda. Not someone who took my money and 400 miles later I had a 10k car that wasn't driveable More
by trisha91171
Employees Worked With
Mark holsclaw
September 02, 2013
We had a very good experience with Ramey Ford. Our salesman Kevin was very knowledgeable of the vehicle we was looking at he did not pressure us in any way and we where able to negotiate for a great d salesman Kevin was very knowledgeable of the vehicle we was looking at he did not pressure us in any way and we where able to negotiate for a great deal. Thank You Ramey Ford for making buying a car easy and most of all thanks for not trying to cheat your customers as we where done at our last car buying experience. More
by Paulgreene1
Employees Worked With
Kevin Cutler
