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Johnson City Ford
Johnson City, TN
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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201 Reviews of Johnson City Ford
January 19, 2016
Trevor Rowe I just bought a 2015 Ford F150 Lariat from Johnson City Ford. Trevor Rowe was awesome to deal with. He made the whole experience a joy. There were no I just bought a 2015 Ford F150 Lariat from Johnson City Ford. Trevor Rowe was awesome to deal with. He made the whole experience a joy. There were no hassles. More
by Tenniowa
Employees Worked With
Matt McCracken, CRM CRM
January 18, 2016
Great Dealership We purchased a 2016 Ford Escape & what is normally a long painful process was not. Joe McKinney, salesman, was awesome & moved the process along fast We purchased a 2016 Ford Escape & what is normally a long painful process was not. Joe McKinney, salesman, was awesome & moved the process along fast! More
by sarah2883
Employees Worked With
Joe McKinney
January 18, 2016
Worst Service Ever Experienced New to J.C, I stopped to have "check engine" light checked. I paid about $150 for the service and was told there was nothing wrong and that they clea New to J.C, I stopped to have "check engine" light checked. I paid about $150 for the service and was told there was nothing wrong and that they cleared the fault. A week later the engine seized because of blocked catalytic converters. I was told the engine damage was so severe it would cost too much to repair it. What more can a car owner do other that bring the car in when it says "check engine?" I trusted J.C. Ford to find the problem and they failed costing me a car. More
by lukebass
Employees Worked With
Have no idea who worked on my car.
December 23, 2015
Buying used truck Very good experience, and no pressure buying my 2011 Ford super crew cab truck. I am 66 and have owned many cars and trucks. This is my first Ford. I Very good experience, and no pressure buying my 2011 Ford super crew cab truck. I am 66 and have owned many cars and trucks. This is my first Ford. I love it. I would recommend this dealer to anyone. More
by GT
Employees Worked With
Kevin, Matt
December 18, 2015
Great honest dealership We were helped by Stan as soon as we entered the door. He listened to what we wanted. He searched and found us the car we needed. He was honest with u We were helped by Stan as soon as we entered the door. He listened to what we wanted. He searched and found us the car we needed. He was honest with us and called when he found something changed. Great service. More
by LnL
Employees Worked With
Stan
November 20, 2015
Matt McCracken We bought a new vehicle from Matt McCracken. After 40 years of purchasing vehicles, Matt is by far the best Salesman I have ever dealt with. This gu We bought a new vehicle from Matt McCracken. After 40 years of purchasing vehicles, Matt is by far the best Salesman I have ever dealt with. This guy is a pro. Please call him if you need a new car or truck. More
by FordTruck
Employees Worked With
Matt McCracken
October 14, 2015
Well pleased Bought 2016 Ford Explorer and was very pleased with everything about the purchase. I would recommend this dealership to anyone. Thanks to Cindy, John Bought 2016 Ford Explorer and was very pleased with everything about the purchase. I would recommend this dealership to anyone. Thanks to Cindy, John and everyone else for a pleasant experience More
by Well pleased
Employees Worked With
Cindy. John
October 10, 2015
Still Pending My wife and I recently purchased a pre-owned truck from Johnson City Ford, but the verdict remains to be determined. There are some positives and some My wife and I recently purchased a pre-owned truck from Johnson City Ford, but the verdict remains to be determined. There are some positives and some negatives that I wanted to share about our experience thus far. Allow me to begin with the positives: 1. They worked with getting us financed since our credit wasn't prime due to recent hardships; 2. The sales person really worked to find us something that would fit in our budget (we had a negative equity situation in regard to our trade). Keep in mind it was an older vehicle with high miles. Before I get into the negatives allow me to explain the scenario before delivery. My wife informed the sales person what she would like to have done before she took delivery : a thorough cleaning of the interior because it was real dirty, the side visors removed since some were busted, fuel, and to check why the truck was idling funny. The only thing that was done properly was the tank was filled by the sales person. The negatives: 1. When she drove the truck home it was still idling funny and she noticed slipping during acceleration (not a good pre-sale inspection), 2. when she arrived home the interior was still dirty (noticed at pick up) and she found trash along with dirty socks under the seats, 3. the broken visors were still attached to the vehicle, 4. the truck is now back at the dealership because the check engine light came on and she is in a loaner vehicle, 5. When she got in the loaner vehicle there was trash in it. Since the truck is back at the dealer she gave them a written list of all the stuff that wasn't done previously for them to address before she picks it up. It all sounds bad, but my verdict isn't out yet on this dealership. It isn't always how you start, but how you finish. If they take care of all those issues identified before delivery and with what's going on now than we will be satisfied. The only complaint I have right now is that they failed to do it right the first time. I will update when we get the truck back but for now I would recommend them for their ease of doing business and willingness to rectify the situation. More
by Kerseytruck
Employees Worked With
Don't Remember (I'm bad with names)
September 10, 2015
Made me feel like family! I can't express how perfect my service was at Johnson City Ford. Stan Slagle was my salesman, however, there were a handful of other people that were I can't express how perfect my service was at Johnson City Ford. Stan Slagle was my salesman, however, there were a handful of other people that were happy to jump in and make my experience much easier including Mike Rabbits, Kilby Holsclaw, Glen Layfield, and Mark Holsclaw and a few others. They are truly assests to the dealership!! I have bought all 3 of my cars from this dealership, and I will never buy from anywhere else. I just bought a brand new 2015 Ford Fiesta SE, financed on my own, with no co-signer and no money down. I don't know if any other dealership could have made that work because I am barely 18 years old with ZERO credit!! The team at Johnson City Ford went above and beyond to make sure I got into something I could afford, but also kept in mind my wants and needs. Excellent customer service doesn't even begin to describe the way I have ALWAYS been treated at Johnson City Ford! Keep up the good work! I will DEFINITELY be recommending Johnson City Ford to all of my friends and family!! More
by melissa1978
Employees Worked With
Mark Holsclaw, Stan Slagle, Mike Rabbits, Kilby Holsclaw, Mackenzie Dockery, Glen Layfield
August 08, 2015
buying new Edge My husband and I have bought vehicles at this dealership for over 25 years. I would recommend Johnson City Ford to my friends and family. The staff is My husband and I have bought vehicles at this dealership for over 25 years. I would recommend Johnson City Ford to my friends and family. The staff is more than helpful. They treated me as a valued customer and went out of their way to help me purchase my new Edge. Everyone was very friendly and knowledgeable. A special thanks to Mark Holsclaw, Kevin and all the many others that made my buying experience so easy and pleasant. They are an asset to this dealership. I feel I received a good trade in value on my vehicle and got a great deal. Even the financing was a pleasure. A special thanks to Kevin for taking the time to explain all the instrumentation and showing me how it feature works. You don't find that at just any dealership. Again I would recommend this dealership to anyone. More
by Shirleyb
Employees Worked With
Mark Holslaw, Kevin, John, Mr. Rabbit, finance man
