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John Kennedy Ford - Phoenixville
Phoenixville, PA
72 Reviews
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72 Reviews of John Kennedy Ford - Phoenixville
October 06, 2024
Had a very good ordering and buying experience at John Kennedy Ford of Phoenixville. I worked with Dillon S and Jesus D provided some updates. Did the Final checkout with Jim M. Called and went into ma Kennedy Ford of Phoenixville. I worked with Dillon S and Jesus D provided some updates. Did the Final checkout with Jim M. Called and went into many other dealers in my area to order a 2024 Dark Horse most were playing the usual markup and allocation games. But at John Kennedy Ford of Phoenixville, they were truthful about the whole prosses they said it might not get built its up to Ford. But showed me they had an allocation on order and it was available to be changed to what I wanted. So, I went in and placed the order on 4/19/24 they did not even want a deposit I offered and they told me it is not needed. Almost all dealers want at least $500 down. Then on 5/22/24 I was updated that my order now received a vin this pretty much guarantees it will be built by Ford. At this point I asked if they wanted a deposit, they just replied back not to worry the Dark Horse is mine. they then gave me the vin so I could track it on fords build tracker I checked that thing like 50 times a day lol. They updated me along the way for all the build stuff like when the window sticker was available and when it was shipping out. Car was built from 8/12/24-8/18/24 it shipped out on 8/20/24 and got to them on 9/4/24 I picked it up the same day. They even followed all my special requests such as not to wash it or peel the protective stuff off. as it was going to a detailer to get Full PPF. The day of pickup they asked what accessories I wanted installed such as the Front splitter, gurney flap, under body strakes, I asked for all to be installed except the wheel locks. and of course there was no mark up on the limited production Dark Horse just MSRP how it should be no games were played just a very good experience all round. More
by Billycar11
Employees Worked With
Dillon Shaffer
May 13, 2024
My name is Tom Beeler. On Thursday, May 09, and Friday, May 10, 2024, I met with your salesman Joe Rahm, with the purpose of purchasing a used vehicle. I found Mr Rahm to On Thursday, May 09, and Friday, May 10, 2024, I met with your salesman Joe Rahm, with the purpose of purchasing a used vehicle. I found Mr Rahm to be quite knowledgeable in your industry, as well as, a very down to earth and amicable person to deal with. I was under a lot of stress and Mr Rahm was able to ease the pain. He was able to find a 2022 Hyundai Accent, with 23,000 miles on it very quickly. On Friday, May 10, 2024, I was in this vehicle. Mr Rahm is a top notch and very nice individual. Give him a promotion. Thomas W. Beeler More
by Tom Beeler
Employees Worked With
Joseph Rahm 5 Stars
December 23, 2023
Easy to schedule appointment for inspection within the dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite. dates that were convenient for me. I waited for the car and the waiting area was comfortable and clean. Staff was very friendly and polite. More
by happywithford
Employees Worked With
James Marquisette
October 29, 2021
I recently had a used car in for an evaluation before purchasing, this was made clear during scheduling. I was told they had a set price of 150.00 to fully evaluate the car in hopes of negotiating a buyi purchasing, this was made clear during scheduling. I was told they had a set price of 150.00 to fully evaluate the car in hopes of negotiating a buying price. I picked up the car only to find out they did the same or less than a Pa inspection. This is about 75.00 dollars at the same dealership. I was overcharged at least 75.00 dollars they admitted only testing done is mostly visual and pulling a wheel. I found diagnostic codes in the system using my own tester and replaced the evaporator cannister. I called back and was told to bring it back in and they would put on diagnostic machine. What?? That was the point of coming in. Long story short I was overcharged and lost confidence bringing the car to another mechanic that diagnosed a failing starter, faulty intermittent oil pressure switch and cleared further trouble codes. They did not back up the work or be upfront, nor did they offer to refund any money for not doing a proper evaluation. Poor customer service I will not use again, in addition, they have a many all new staff. More
by Glenn
Employees Worked With
Chris
October 06, 2020
Dan McHugh - THANK YOU - I've had a lot of vehicles in Dan McHugh - THANK YOU - I've had a lot of vehicles in my day, never had such an honest person to work with. Helped me into a 2020 Explorer in Oct Dan McHugh - THANK YOU - I've had a lot of vehicles in my day, never had such an honest person to work with. Helped me into a 2020 Explorer in Oct of 2019, only took about an hour. Now my family is getting bigger, needed an Expedition, called Dan up, he did everything behind the scenes, as soon as my car shows up, i'll be in and out of there in a flash with an amazing deal on a great new vehicle. I won't go anywhere else. More
by skeptic
Employees Worked With
Dan McHugh
September 30, 2019
Just what I was looking for When I arrived at the dealerships, looking for a specific vehicle I saw on their website, I was greeted by Eric. Eric answered all of my questions an When I arrived at the dealerships, looking for a specific vehicle I saw on their website, I was greeted by Eric. Eric answered all of my questions and concerns about the vehicle and we went for a test drive. Any concerns or issues with the vehicle were repaired and replaced within a few days prior to purchasing it. I later met Rob that same evening, who also processed all of the paperwork the day I picked up the vehicle. The customer service I received from both Eric and Rob was awesome. They made the purchase of this vehicle very easy. It was well worth the drive to Phoenixville. I would definitely purchase another vehicle from this dealership in the future as well as recommend them to family and friends. Thank you, Corey Wilmington, De More
by Corey S.
Employees Worked With
Eric and Rob
August 08, 2019
Trade A Purchase of a new vehicle Very satisfied. Both sales and service departments worked hand-in-hand making this task simple and effortless. Will use dealership in future wi Very satisfied. Both sales and service departments worked hand-in-hand making this task simple and effortless. Will use dealership in future with other vehicles. thanks Steve More
by Steve 02*
Employees Worked With
Jesus,
November 29, 2018
Drove 5 hours to buy a car and it was worth it! I was looking for a vehicle with all of the features I wanted and after searching my area (Richmond VA) for about 2 weeks, I expanded my search and fo I was looking for a vehicle with all of the features I wanted and after searching my area (Richmond VA) for about 2 weeks, I expanded my search and found it at John Kennedy Ford- Phoenixville. My only hesitation was driving 5 hours (one way) to then go through a typical sales pitch and having to drive back home without the vehicle. From the moment I spoke with Eric I knew this was going to be a different type of sales experience. He was genuinely interested in helping me and making the process as painless as possible since I was so far away. He did all of the work on his end including bringing in Trevor and Rob on the financing side to eliminate any concern I would have driving all that way. I felt comfortable enough to make the trip, stayed in a hotel overnight and was at the dealership when they opened. I needed to be back in Richmond VA for an event so I told Eric that I would need to be on the road by 10:30am (hoping to be out by 11:30) :). At 10:29 Eric, Trevor, and Ken (GM) all said let's get you on the road so you can get back for your event. I was on the road at 10:30 sharp! These guys are the real deal, they listen, and are truly interested in helping people instead of just selling another car. I will drive another 5 hours in the future to buy my next car from John Kennedy Ford- Phoenixville! More
by herschelder
Employees Worked With
Eric, Rob, Trevor, Ken
November 06, 2018
Oustanding Customer Service I can't say enough about the outstanding service I received at John Kennedy Ford. First of all my salesman, Jake was warm, friendly and very polite. I can't say enough about the outstanding service I received at John Kennedy Ford. First of all my salesman, Jake was warm, friendly and very polite. There was no pressure and I felt he actually was more interested in my needs than selling me a car. He worked out a great deal and made the financing a piece of cake. I also appreciated a follow-up e-mail from Ken Nixon, the General Manager. I work in a Customer Service Field, and I know Great Customer Service when I see it. I just wanted to give a shout out to John Kennedy Ford, and will highly recommend them! More
by Rogue Runner
Employees Worked With
Jake, Ken
September 27, 2018
Amazing!!! Me wife and I recently leased a 2018 Ford Explorer and I cannot day enough about our salesmen Trevor Veidt he was beyond amazing made the entire proce Me wife and I recently leased a 2018 Ford Explorer and I cannot day enough about our salesmen Trevor Veidt he was beyond amazing made the entire process extremely easy if only all salesmen were like him not once did he make us feel pressured into getting into a vehicle we weren’t sure of, answered all our questions immediately and was extremely knowledgeable I definitely recommend this dealership and Mr. Veidt will definitely become a lifelong customer of his. More
by Jbene24
Employees Worked With
Trevor Veidt
