John Hinderer Honda

Well here we go, Bought a truck from them, few issues Well here we go, Bought a truck from them, few issues with it they wouldnt bring the price down. I wanted the truck so I said ok. They offered a Well here we go, Bought a truck from them, few issues with it they wouldnt bring the price down. I wanted the truck so I said ok. They offered an auto butler service free of charge where they wash, buff, polish and clean the vehicle. Evidence of cleaning but nothing else.... Poorly managed, poorly run, paperwork poorly handled, VERY UNPROFESSIONAL DO NOT RECOMMEND TO ANYONE. When you pay a large amount for a vehicle and GIVE the salesperson the commission, you expect to be treated as if you were a friend to them in return for HELPING them out in a struggling economny. This dealership needs to clean house and look for experienced and skilled salespeople. Still waiting on a phone call from them, been waiting 2 days. Have called them twice, everytime, they're BUSY? Hope you don't make the same mistake I did. More

I purchased a new Hona Element a few years ago and I recently purchased a used Civic here also, I got a better deal on both of them up front than I got at two other dealers after hagling for an hour. I recently purchased a used Civic here also, I got a better deal on both of them up front than I got at two other dealers after hagling for an hour. I have had all my service work done here and they have always been up front and honest about what I needed on my cars and even took me back in the shop and showed me what they were talking about.The owner even came out and talked to me in the waiting area! I would and have recomended them to family and friends. More

I just picked up my new accord. What a fantastic experience. Dave showed real character in helping me. He listened and went out of his way to get me a great deal. Pat made sure I had a tour of th experience. Dave showed real character in helping me. He listened and went out of his way to get me a great deal. Pat made sure I had a tour of the dealership and met the service manager. Great people and splendid treatment. I encourage anyone looking for a vehicle, get there. You will love the treatment. More

I expect greed in this business but these people will lie to your face. These characters would be almost comical stereotypes if they didn't hurt people. If you have to deal with Hinderer: First make s to your face. These characters would be almost comical stereotypes if they didn't hurt people. If you have to deal with Hinderer: First make sure you know the "Blue Book" value of the car you are interested in. Make sure every promise they make is detailed in the contract exactly. Also, I would refuse to sign any contact that contains unexplained charges. They will try to charge you a service fee, which is limited by Ohio law to $250.00. This is a bogus charge that does not reflect their costs. If you pay it, negotiate it off the price of the car. Also check out their rating with the BBB (F). I'm surpised a company like Honda, which has an awesome product, would have anything to do with these guys. Really its best to just avoid this den of thieves. More

We did end up purchasing our 2008 CR-V from this dealership, but we walked out with a good deal on it and with the promise of free tires after 60,000 miles. It is yet to be said about the tires, an dealership, but we walked out with a good deal on it and with the promise of free tires after 60,000 miles. It is yet to be said about the tires, and you must have them rotated with them every 5,000 miles ($20). I would warn you about this dealership to come prepared (and this goes for talking to any car salesman). They will try to pressure you to buy and sign papers before even showing you any price. This is how I dealt with them. I called several dealerships before going to John Hinderer. Most dealerships WILL give you the dollar amount on their cars. I absolutely refused to sign anything until I was ready to purchase. The employee got gruff and said that no one has ever done that before, but who cares! When he did show me the numbers, I had my own paperwork from other dealerships who were promising a better deal. From there, you have the power to tell them to give you the car for a better deal, or you walk The idea is to stay in control of the situation at all times. One other thing I did was that I also secured my own financing before walking in the door. These people are shady, and had I known that when I was purchasing the car I would not have bought from them. However, I am VERY satisfied with my vehicle and the purchase price. More

TERRIBLE!!!AVOID LIKE PLAQUE!! This is my first time visiting this well-known Newark dealer and it's the WORST experience EVER!!I drove down from Columbus Ohio State to purchase a Lexus car there recomm visiting this well-known Newark dealer and it's the WORST experience EVER!!I drove down from Columbus Ohio State to purchase a Lexus car there recommended by my dad, and doesn't even know there's even such auto dealer still existing. Everything there regulates the business laws I learned in class, I def would broadcast their bad reputation around OSU Columbus campus and make them lose business!!!! More

We were having the oil changed and a minor warranty problem addressed in our Odyssey. A 2009 Honda Odyssey EX-L in the color we liked was in stock and I decided to see if I could afford it. James (the problem addressed in our Odyssey. A 2009 Honda Odyssey EX-L in the color we liked was in stock and I decided to see if I could afford it. James (the Internet Manager)whom I saw without an appointment was knowledgeable and polite - there was a short trade-in negotiation process. Pat the 'New Car Sales Director' (my other contact) was courteous and direct. There are no arrogant snobs in this dealership! The total time spent at the dealership trading in for a new car was 2 hours. This the 6th Honda we have purchased from this dealership More

The last 3 times I have had dealings with them they have given BAD customer service. I would not have been there this time had it not been on the behalf of a family member. When I questioned the salesman given BAD customer service. I would not have been there this time had it not been on the behalf of a family member. When I questioned the salesman about a sale promise made-he became beligerant. I will not go back DONE WITH THEM!! More

We just got back from this place and they are terrible. We went to see a Jeep Grand Cherokee that was posted online. I called ahead to make sure they still had it and they said yes and they would have it We went to see a Jeep Grand Cherokee that was posted online. I called ahead to make sure they still had it and they said yes and they would have it all ready to test drive. We got there (about a 40 minute drive) only to have the salesperson walk us around the lot and try to sell us everything but what we came to look at. He kept trying to sell us a Pontiac Vibe dispite us saying we werent interested in it about 4 times. After a 20 minute walk around the lot he told us he didnt know where the Jeep was (how do you lose a car??) and continued to try and sell us something that we did not want, nor afford. To make a long story short, these guys are total scammers. Doing a search on them has brought up mutliple complaint sites. I wish I would have found those sites before I wasted 2 hours of my life and $15 in gas. More

The dealer had one of those additional stickers that included overpriced floor mats, mud guards and cargo net. That's bad enough, but at some point they removed the mats and net, saying I hadn't actuall included overpriced floor mats, mud guards and cargo net. That's bad enough, but at some point they removed the mats and net, saying I hadn't actually paid for them. The general manager would not return my calls. Check out their "F" rating at the BBB with the link below. These guys have not responded to a complaint in two years. Beware. http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/hinderer-john-honda-in-heath-oh-9005154 More