John Hiester Chrysler Dodge Jeep Ram of Sanford - Service Center

Prologue: My overall experience with this Jeep Dealership was unsatisfactory. Although the Customer Service people were very courteous, polite and helpful, the mechanic service left much to be de Dealership was unsatisfactory. Although the Customer Service people were very courteous, polite and helpful, the mechanic service left much to be desired. I brought my Jeep Commander to your dealership on the morning of Saturday, November 9th because the engine light was on. I was anticipating a quick assessment and solution to the problem. Bill told me that a text would be sent to me once the problem was assessed. When I finally received the text, I was told that the hose to the radiator was broken and that I needed a new pump, which they would have to order. This meant that I would have to leave my vehicle there until Monday, November 11, when the pump would arrive. I was also given a list of several upcharges that would have added about $2,000 to my cost. Since I was already looking at a cost of about $2,000, I said no to fixing those additional issues. When I called back on Monday, I was told that they had also ordered a gasket, which would not arrive until Tuesday. Nobody ever called me back on either Tuesday, Wednesday or Thursday to let me know what was going on. (It was always me who had to call and try to track things down). Finally, I called on Friday to find out if my vehicle was fixed. I paid over $2,000 for the work done and for a new pump, gasket and having the water system flushed out. After all of this, as I was driving home, I noticed that my hood was not completely shut. Once home, I needed to address this issue with a pair of pliers as something was stuck in the spring! And to top all this off, my oil light came on again! The whole reason that I took my vehicle to the dealership rather than to my regular mechanic was because I thought I’d get a more thorough job done, but I must say, that was not the case. I feel that I was charged top dollar for a job that was not very well done, and which ended up costing me a lot of time and money More

Great service. Shannon, my advisor kept me posted on my Jeep and advised me on what was needed for my 30,000 mile needs for my vehicle. Also, she took the time to t Shannon, my advisor kept me posted on my Jeep and advised me on what was needed for my 30,000 mile needs for my vehicle. Also, she took the time to tell me about their tire special and recommend some tires as well as giving me a printed copy of some possible tires. She was a great service advisor. More

My service appointment was excellent from start to finish. Everyone was very professional and helpful as well as very nice and friendly! finish. Everyone was very professional and helpful as well as very nice and friendly! More

I was very satisfied with my service appointment. Johnathon Olivarez, the service advisor, communicated with me through the process. I appreciated all his explanations of the process. The only neg Johnathon Olivarez, the service advisor, communicated with me through the process. I appreciated all his explanations of the process. The only negative I have is the charge for the use of a credit card. Everyone uses credit. More

Had to go in for a recall repair on my slightly older jeep wrangler. Actually arrived about 20 minutes past my scheduled appointment and they still fit me in no problem. The woman who I spoke to on the p jeep wrangler. Actually arrived about 20 minutes past my scheduled appointment and they still fit me in no problem. The woman who I spoke to on the phone said the repair would take about an hour to complete and that was pretty spot on. I did get recommendations for other services based off of the multipoint inspection that was done but did not feel pressured (as a female) to try to get anything else done during that visit. Everyone was very polite and very helpful and would recommend! More

the service dept at the sanford n c john hester dealership is the best service dept i have ever been to. this applies to the entire shop, service techs, advisors and manager. they are trustworthy dealership is the best service dept i have ever been to. this applies to the entire shop, service techs, advisors and manager. they are trustworthy, know what they are doing very prosessional. my service advisor (shannon t.) is phenomenal; great work ethic, highlighted my maintenance invoice in 3 different colors thank you. kyle also is exceptional helped me alot. my compliments to john hester and all at his dealership. More

Professional and knowledgeable staff that deliver any concerns promptly with confidence. Service that is second to none. Highly recommended dealership. concerns promptly with confidence. Service that is second to none. Highly recommended dealership. More

The receptionist was very friendly and prompt. Considering I was a walk in the service was quick. Considering I was a walk in the service was quick. More

Great experience with Joseph and Shannon in service dept. Joseph and Shannon went above and beyond, got my 2016 Town and Country Van looked at quickly on a very busy day and gave me peace of mind they could Joseph and Shannon went above and beyond, got my 2016 Town and Country Van looked at quickly on a very busy day and gave me peace of mind they could fix it. Super professional. Will definitely be back. Thank you! More

The intake desk personnel and all the people I interacted with were extremely helpful and friendly thorough the periodic maintenance visit. I would recommend this dealership for all the service visits. with were extremely helpful and friendly thorough the periodic maintenance visit. I would recommend this dealership for all the service visits. More