John Hiester Chrysler Dodge Jeep Ram of Sanford

My experience buying my Jeep was wonderful, HOWEVER, I recently took my Jeep in with damage that was missed by the body shop that repaired my Jeep due to an accident. They were aware it was to be paid for recently took my Jeep in with damage that was missed by the body shop that repaired my Jeep due to an accident. They were aware it was to be paid for my someone else's insurance. They were unable to take pictures, but did not call an adjuster from State Farm to approve the repair, they just fixed it....without approval. I was totally unaware of the inability to take pictures or that an adjuster was needed, their speciality, not mine. Without knowing any critical information, after having the car two days, calling and telling me it was ready; I arrived, PAID out of my pocket, around 1500.00 dollars and left. It wasn't until a week or so later I began to find out there were no pictures, no adjuster. All I was told my John Hiester was that pictures were not taken, it took them a couple of weeks to tell me that they were unable to take pictures, still no mention of "was supposed to call an adjuster". A different person takes over talking to me who eventually tells me that "John Hiester would not be reimbursing me because I approved and paid for the repairs". No ownership or professionalism at all. I have had to retain an attorney to have my payment reimbursed. More

Best Dealership ever. I have never been treated as well as I have here at any dealership I’ve been to. Thanks for your help and service. Thank you Joseph Olive and your co I have never been treated as well as I have here at any dealership I’ve been to. Thanks for your help and service. Thank you Joseph Olive and your co- workers. Great place. More

They checked me in promptly and provided the information my insurance company needed for repairs. my insurance company needed for repairs. More

I have bought 5 vehicles from them in the last 3 years for me and my family and never delt with the same person the personal turnaround there is crazy this last experience was the worst I don’t believe I for me and my family and never delt with the same person the personal turnaround there is crazy this last experience was the worst I don’t believe I will be going back there or telling anyone else to go there More

Carlos and Pete were great to work for the purchase of a new vehicle. They were able to work around our schedule, with minimal wait time. new vehicle. They were able to work around our schedule, with minimal wait time. More

Listened to my wish list and budgetary requirements and was able to satisfy them all. Joey was a pleasure to deal with. was able to satisfy them all. Joey was a pleasure to deal with. More

Best dealer service I have ever received. Super friendly service manager and front desk employee (Shannon). Same day diagnosis and repair of a warranty item. I’m over 50 years old and have ne Super friendly service manager and front desk employee (Shannon). Same day diagnosis and repair of a warranty item. I’m over 50 years old and have never been treated this well at a car dealer. More

Very helpful sales team. Extremely satisfied with my purchase. Would strongly recommend and use them in the future. Extremely satisfied with my purchase. Would strongly recommend and use them in the future. More

I had been looking for a Jeep Overland for a while and then I came across John Hiester automotive in Sanford on the internet. I traveled 2 hours to check out a vehicle that was posted on their website. JR then I came across John Hiester automotive in Sanford on the internet. I traveled 2 hours to check out a vehicle that was posted on their website. JR was the salesman who assisted with the purchase of my used Jeep Overland and he was very knowledgeable about the vehicle and a great person to work with. The suv was just as clean as the pictures on the internet showed. The process of purchasing this suv was pleasant and swift. I will definitely recommend John Hiester of Sanford for the purchase of New or Used vehicles. More

Excellent service and they had all the paperwork completed for me to sign when I arrived. In and out! completed for me to sign when I arrived. In and out! More