John Hiester Chrysler Dodge Jeep Ram of Sanford

Easy check in. They performed all maintenance work and recalls as promised in a timely manner. I went to them because of issues from another dealer not returning ph They performed all maintenance work and recalls as promised in a timely manner. I went to them because of issues from another dealer not returning phone calls. John Hiester CDJR is now my new dealer. More

I took my truck in for oil change and checkup and they did great job while Keith explained the upcoming big items so that I knew what to look for. The work was performed great and I still prefer to drive did great job while Keith explained the upcoming big items so that I knew what to look for. The work was performed great and I still prefer to drive a bit further to have my maintenances done here. More

Shannon was exceptional in customer service. I’m back driving again with no worries. They always take very good care of my car and keep me in the know of the progress. Thank you I’m back driving again with no worries. They always take very good care of my car and keep me in the know of the progress. Thank you More

My husband and I have been taking our car here since before Heister bought the dealership. We scheduled a routine oil change appointment for after a vacation. This vehicle was left in our garage during before Heister bought the dealership. We scheduled a routine oil change appointment for after a vacation. This vehicle was left in our garage during the vacation. Upon returning the car didn’t start. A quick jump got the car running again. We added a battery check to the oil change appointment. A multi-point inspection was performed, and it indicated battery health was good. Service department told us that the problem was the starter. We scheduled an appointment for 10 days later to have the starter replaced. We dropped the car off the night before the appointment. I received a call at 1pm that my car was ready. My husband called back to pay over the phone as we would be picking the car up after work and the service department would be closed by then. When we arrived, the car wouldn’t start. We tried jumping it without luck. We had to leave the car there. It wasn’t until the next day we received a text informing us that the battery was dead, and they had tried charging the battery. A new battery was now recommended. How did the battery life go from good to needs replacement in 10 days? Did we actually need a new starter? Why did no one inform us the battery was dead when they told us the car was ready or when we paid? We never heard from the service advisor assigned to us. We have lost all trust in the service department. More

Very helpful and caring people they go out of their way to help you very helpful even after the sale to help you very helpful even after the sale More

I was expecting the usual back and forth on pricing but was happy that none of that occurred. The salesman was very helpful and friendly. He went above and beyond to find a car that met what I wanted. T was happy that none of that occurred. The salesman was very helpful and friendly. He went above and beyond to find a car that met what I wanted. The finance manager was also friendly and helpful. There were no surprises other than good ones. I highly recommend this dealer. I'd previously had experience with their maintenance department for warranty work on a vehicle I'd purchased elsewhere. It was also a good experience. More

Always very friendly and helpful. Able to get appointments with ease and in a timely fashion Able to get appointments with ease and in a timely fashion More

This transactions was done in 30min to 1 Jr. That’s a record for me and I received excellent service. That’s a record for me and I received excellent service. More

My husband and I live in Ohio and come to see friends every year in Apex. We have bought many vehicles from John Hiester. This year is no different. As we are getting older we wanted a truck that is more every year in Apex. We have bought many vehicles from John Hiester. This year is no different. As we are getting older we wanted a truck that is more practical. The Sanford dealership employees were very kind, generous, and easy to work with. My husband sent me the following day to take a truck back we were considering. I am usually not comfortable talking to a sales person. However, Joe was very personable and made me feel comfortable from the beginning. He was very patient and helpful. Brian in finance was very helpful and kind as well. I love the southern hospitality and warmth this business gives us every time. They will do what they can to help you and find something that you are comfortable with. That is why we will continue to do business with John Hiester. - The Hall's More