John Eagle Honda of Houston

Roberli was patient, professional and provided great service. I bought exactly what I wanted and am pleased with the experience. service. I bought exactly what I wanted and am pleased with the experience. More

The experience started out being great until we drove the car off the lot and we started having issues with the tires. Upon inspection the tires looked great with good tread but ultimately learned when we t car off the lot and we started having issues with the tires. Upon inspection the tires looked great with good tread but ultimately learned when we took it to a tire place that the tires were more than 7 years old and that was not disclosed to us. When I reached back out to Afnan about the lack of transparency and asking for John Eagle to at least make it partially right I was told there was nothing that could be done to cover the $1200 we had to spend on 4 new tires for a car we just bought. More

Luis Marischal and Nick Clements made buying my second vehicle from John Eagle Honda super easy. I got exactly what I was looking for including color and options, Honda HR-V. I love it!!! vehicle from John Eagle Honda super easy. I got exactly what I was looking for including color and options, Honda HR-V. I love it!!! More

Well now we are on new truck number two from Kathy Nguyen at John EagleHonda! I purchased the Passport. I love it! Kathy found the color I wanted and the interior I was looking for! She did an awes Nguyen at John EagleHonda! I purchased the Passport. I love it! Kathy found the color I wanted and the interior I was looking for! She did an awesome job once again! Please go see her if you are look for a new car/truck/suv! More

Deceptive advertising - I went there looking for a vehicle that was slightly used and "certified" with warranty. The listing on their website clearly said this vehicle was $25,488. Under the price it vehicle that was slightly used and "certified" with warranty. The listing on their website clearly said this vehicle was $25,488. Under the price it shows "Certified Pre-Owned". Under details of the listing , "Dealer Notes", it mentions the vehicle is HondaTrue Certified with Powertrain limited warranty of 84 months or 100,000 miles. When it was time to do the paperwork, they tried to add Lo-jack for $1900 and "Certification fee" of $995 ontop of the clearly stated online price. I told them I would not pay this. They removed the Lojack, but the manager then came out and said she could lower the "certification fee" to $775 because she had to recoup her cost for repairs to the vehicle. This vehicle has under 6000 miles, what damages. Also, if that is the case, why was it not listed or priced into the online price. They were just looking to add fees and/or bait and switch the pricing. Waste of 2 hours only to have to walk away. More

Kathy Nguyen was wonderful to work with—very helpful, professional, and made the whole car-buying process smooth and easy. Highly recommended! professional, and made the whole car-buying process smooth and easy. Highly recommended! More

Seamless Experience and the Perfect Pilot Touring! I recently purchased a new Honda Pilot Touring, and I cannot recommend my salesperson, Kathy Nguyen, highly enough. This was, without a doubt, the I recently purchased a new Honda Pilot Touring, and I cannot recommend my salesperson, Kathy Nguyen, highly enough. This was, without a doubt, the best car-buying experience I've ever had. From the moment I got in contact with her, Kathy listened intently to my needs. She didn't try to push me into a trim or color I didn't want; instead, she expertly guided me to the exact vehicle that met all my requirements—the Touring model with the key features I wanted, like the panoramic moonroof, Bose premium audio system and towing package, and in the specific Blue Obsidian color I had requested. Her ability to match me with the perfect car was exceptional. When it came to the price, the experience was just as positive. Kathy was transparent and efficient, and the final OTD (Out of the Door) price was highly competitive compared to the offers I received from other local dealers! I felt respected throughout the negotiation process, which is rare. The entire process, from test drive to finalizing the paperwork, was great and incredibly smooth. If you are looking for a new Honda and want a consultative approach, competitive pricing, and outstanding customer service, ask for Kathy Nguyen. She earns my highest recommendation! More

Car we drove had a broken strut. The 'manager' came back and said the fix was two new struts, total $2160, but would only add on $1900 to the price of the car to fix it as a courtes The 'manager' came back and said the fix was two new struts, total $2160, but would only add on $1900 to the price of the car to fix it as a courtesy. Who sells a broken car to someone and asks them to pay for it to be drivable before closing the deal. More

Kathy really put a ton of effort into handling my calls, texts, questions, and all the details. It was unexpectedly very great working with everyone here. texts, questions, and all the details. It was unexpectedly very great working with everyone here. More

I bought a car in May from JEH, it’s it now August and I still can’t get my license plates or registration because they are selling cars they don’t have titles to. A TxDMV found that they had broken laws/ru still can’t get my license plates or registration because they are selling cars they don’t have titles to. A TxDMV found that they had broken laws/rules and were referring my case to the state attorney’s office and advised that I seek legal counsel for civil penalties. These dealership is a joke!!! Once you sign the paperwork, they disappear completely and I have to go to extreme lengths to get things done. I still don’t have any answers about where the title is. The finance department doesn’t even have the title yet. Be very aware. Use extreme caution!!! More