John Eagle Honda of Dallas - Service Center

Greg Fine delivers great service. He’s the reason I trust John Eagle Honda. Overall their service department is great He’s the reason I trust John Eagle Honda. Overall their service department is great More

Efficient and pleasant . gives you the details and allow you to choose what you want to prioritize if you need multiple issues addressed. gives you the details and allow you to choose what you want to prioritize if you need multiple issues addressed. More

Greg Fine was awesome to work with! He was professional, polite, patient, and knowledgeable. He kept me informed of the progress on my car; explained some repairs that i had not anticip He was professional, polite, patient, and knowledgeable. He kept me informed of the progress on my car; explained some repairs that i had not anticipated, made me aware of some advantages of working with a dealership that I did not know before our meeting, and was always respectful with the information he provided. Greg says he is not a salesman, but if that is something he would like to pursue I hope you will seriously consider that promotion. Additionally, the girl(s) who collected my payment was equally polite, friendly, respectful, and efficient! Great job by everyone I interacted with. More

La verdad estuve pidiendo ayuda por mi camioneta la cual tenía el problema de la luz de una llanta pero gracias a un joven Joel Vargas pudieron ayudarme a solucionar todo el problema y ahora estoy agradecid tenía el problema de la luz de una llanta pero gracias a un joven Joel Vargas pudieron ayudarme a solucionar todo el problema y ahora estoy agradecida a él y todo las personas que se preocuparon en solucionar el problema More

Emory took care of me from start to finish. He kept me informed on what was being done and what additionally I needed. He kept me informed on what was being done and what additionally I needed. More

Excellent service department with service reps that are eager to care for the needs of your vehicle. I did not have to wait, but handed over my keys and in less than 2 hours my car was good to go. As good eager to care for the needs of your vehicle. I did not have to wait, but handed over my keys and in less than 2 hours my car was good to go. As good as new! More

Joel was amazing and very professional. He explained what was happening and gave me a timeframe that I will be in the shop. He followed up once it was done to get me in and out. After every He explained what was happening and gave me a timeframe that I will be in the shop. He followed up once it was done to get me in and out. After everything was completed, Joel inform me if I still have any problems with my vehicle reach back out to him and he’ll be happy to give me back in to take a look at my vehicle. Highly recommend working with him. More

Taken care of in a timely matter and found warranty issues i was unaware of at no charge. issues i was unaware of at no charge. More

I've been getting service here since I bought my civic in 2015. I am however unhappy about a few things and things haven't gotten better over the years. This dealership has typically recommended services tha 2015. I am however unhappy about a few things and things haven't gotten better over the years. This dealership has typically recommended services that aren't needed. Often it's as simple as something like a transmission fluid change before my car tells me it needs it. Normally I trust my car's maintenance system over the advisors however there are some things like breaks and such that my car doesn't track; and I try to trust their advisement on these issues. This last appointment made me lose the remaining trust I had with this dealership. They recommended I replace my drive belt because it "looked worn". I had just replaced my drive belt myself with the help of my father 8 months prior to this appointment, xxx. On top of this, after my oil change my car was returned to me unwashed without an explanation. I'm sorry but if I am paying a premium for dealer services this should include a premium experience like a freaking car wash. A few years ago this dealership also switched their windshield washer fluid from all season to a water based one that freezes in cold temperatures. This creates a very dangerous situation when you try using your wiper fluid in freezing temps. It was not fun to find this out while driving on the highway this past freeze, I had to put my head out the window to see. It's becoming clear to me that they don't care and I am done, I will be looking elsewhere for service moving forward. I am sad to see all my year of loyalty going to waste. More

Joel was very helpful and informative. Outstanding and quick service. Waiting area and facilities are very well kept. Outstanding and quick service. Waiting area and facilities are very well kept. More