John Eagle Honda of Dallas - Service Center

Excellent and Prompt Service for my Honda CR-V vehicle, as well as Consistent and Amazing Customer Service; these are the reasons I came back and bring my vehicle to John Eagle Honda for Service instead o as well as Consistent and Amazing Customer Service; these are the reasons I came back and bring my vehicle to John Eagle Honda for Service instead of a different dealership closer to home. Appreciate John Eagle Honda keeping the Human Quality of the Dealership! More

Dear Management, I am writing to express my profound dissatisfaction with the service experience I encountered at your dealership on August 4th. The series of errors, miscommunication, and wastage of my dissatisfaction with the service experience I encountered at your dealership on August 4th. The series of errors, miscommunication, and wastage of my time and money have left me deeply frustrated and disappointed. I had brought my vehicle in for a routine maintenance on the aforementioned date, during which I was informed by the service advisor that the splash pad was missing. The advisor Joel informed me that it might have been forgotten to be reinstalled during the previous service. In an attempt to rectify the situation, the service manager Marcus assured me that only the cost of the splash pad would be charged, with no labor fees involved. Consequently, I agreed to proceed, and the splash pad was pre-ordered from your parts department at a cost of $88.72. However, the series of unfortunate events only escalated from there. Upon the arrival of the part, I visited your dealership last Monday August 14th to have it installed. What should have been a straightforward task turned into a prolonged ordeal. The promised half-hour installation stretched to almost two hours, only for me to discover that the splash pad had not been installed at all when I was about to leave the dealership. To add insult to injury, the service advisor then used my vehicle's VIN number to reassess the situation. It was at this point that they realized my specific car model was not even supposed to have the supposedly "missing" part. The dealership actually replaced the part unnecessarily and continued to insist on their erroneous narrative, even going so far as to claim that the original part had been "dragging", without any proof in the initial reports. I am deeply frustrated by this experience, which required four separate visits to your dealership to address an issue that should never have existed in the first place. The unnecessary replacement of a perfectly functional part not only wasted my money but also squandered my valuable time. To make matters worse, the final explanation provided to me contradicted the initial reports. I am writing this email to express my profound dissatisfaction with the way this situation was handled. I had expected better from John Eagle and am disappointed by the lack of transparency, accountability, and professionalism that I encountered during this entire process. I hope my feedback will prompt your dealership to reevaluate your service procedures and communication channels to ensure that customers are treated with the respect, honesty, and consideration they deserve. Sincerely, Xiaojing More

I am pleased with the service of John Eagle Honda because of my service person, Gabriel Savala, who was able to get me into the shop in a timely manner for the service needed. Thus, he needs to be placed on of my service person, Gabriel Savala, who was able to get me into the shop in a timely manner for the service needed. Thus, he needs to be placed on the service list of this rating notice permanently. I'm also appreciative for the assistance of Robert Estrada, who transported me from and back to the dealership. More

Great service provided by the advisor and his team. Joel was very attentive and provided great customer service. Joel was very attentive and provided great customer service. More

Gabriel was quick and concise. Made experience very easy. Communication via text method was very easy. Made experience very easy. Communication via text method was very easy. More

Great customer support by Gabriel Savala & Liliana Romero! Their customer service was excellent! Clarence Lockett Romero! Their customer service was excellent! Clarence Lockett More

The work was done quickly and efficiently. Edgar kept me abreast of what was needed and gave me good advice. Edgar kept me abreast of what was needed and gave me good advice. More

It’s simple to make an appointment but the wait times are too long considering we have to make an appointment. too long considering we have to make an appointment. More

Greg is terrific! I brought my car in for routine service, and the tech found an additional problem that needed to be addressed. Greg explained the issue but I never I brought my car in for routine service, and the tech found an additional problem that needed to be addressed. Greg explained the issue but I never felt like he was "overselling" the need to get it repaired that day (which I went ahead and did). He always is very accurate about estimating the time service will take, which I appreciate. More

Joel Vargas, is not that helpful. I received a report on my phone about my car and the reason why I am having problems of my car but I prefer to be called ang explained more about the I received a report on my phone about my car and the reason why I am having problems of my car but I prefer to be called ang explained more about the diagnostic report. When he called me he just said that my car is ready for pick up. It might be a fault on my part also because I didn't ask about it, but it would be nice if he explained what was repaired and what else was done. More