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John Eagle Honda of Dallas - Service Center

Dallas, TX

4.8
1,509 Reviews

1,509 Reviews of John Eagle Honda of Dallas - Service Center

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September 04, 2023

I called the service department after having a start rough idle the engine shut down symptoms on my 2007 Honda civic. Greg, my service advisor was able to help me out and get my vehicle on the road the More

by Dchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Vonreden
Sep 05, 2023 -

John Eagle Honda of Dallas responded

You're very welcome! Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you. Be sure to come back and see us again for your future automotive needs!

September 02, 2023

Great experience working with Joel at John Eagle Honda. He took really good care of my car and provided great service. More

by Oscar Banda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

John Eagle Honda of Dallas responded

Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you, Oscar. Be sure to come back and see us again for your future automotive needs!

September 02, 2023

Austin made sure I got my second free oil change as the dealership initially didn’t want to pay for it because I was a month over the 12 month period. More

by jasongilbert9
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Austin Nault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

John Eagle Honda of Dallas responded

It's great to hear Austin was able to assist you with your oil change! We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We hope to see you again soon!

September 01, 2023

Es dé Gran calidad y con muy buen servicios y con un personal muy amable exelente More

by membreno85julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

John Eagle Honda of Dallas responded

Thanks for leaving John Eagle Honda a 5-star review! Till next time!

September 01, 2023

John Eagle Honda of Dallas completed my 2023 Honda Odyssey Elite recall in properly timing. Book rate is two hrs. John Eagle completed in exactly two hours. It is a great dealer service. Highly recomm More

by Linh Luong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Vonreden
Sep 05, 2023 -

John Eagle Honda of Dallas responded

Thanks for recommending John Eagle Honda of Dallas! It's a pleasure to provide top-notch service to our valued customers.

September 01, 2023

Had appointment for seatbelt recall on 2018 Honda CRV. I arrived on time and was the 6th or 7th car in line. Seems like it took forever to get checked in (40 minutes or so). I was pushed off on Greg, the More

by CT
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Von Readen
Sep 05, 2023 -

John Eagle Honda of Dallas responded

We are sorry to hear that the service wait time did not meet expectations, and we apologize for the inconvenience of this visit. It's great that our team member Greg was able to help make the experience a little better. We appreciate you choosing John Eagle Honda of Dallas and for your patience and understanding. We hope to better match our 5-star standards during your future visits to our store. Till next time!

August 31, 2023

They are honest, efficient, and professional. I always bring my car here for service. Great shuttle service as well. More

by Vanessa.Maddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Nault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyssa Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennyfer Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Marquez, Matt Workman, Rich Corbell, Samantha Hernandez
Aug 31, 2023 -

John Eagle Honda of Dallas responded

Honest, efficient, and professional are all words we LOVE to see! Thanks for choosing John Eagle Honda of Dallas! We look forward to providing the same level of service during your future visits, Vanessa!

August 31, 2023

I bought two parts today from this dealer. The mechanic told me you don't need one of them. I tried to return the part the manager of the parts refused to refund my money and had bad attitude More

by HAFIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not list. But he is the manger
Sep 01, 2023 -

John Eagle Honda of Dallas responded

Hello, We regret to hear that your experience left an unsatisfactory impression. Customer satisfaction in our top priority, and I'm sorry that you have faced frustrations regarding your parts purchases. At your earliest convenience, I would love the opportunity to have a direct conversation and see what we can do to resolve this issue. Kindly use the contact information below to get in touch. Best, Marcus Yates myates@eaglehonda.com Service Manager

August 30, 2023

Dealership was clean and organized. service man was friendly and very good at making sure all my needs were met as a customer. My guys name was Greg More

by jen cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Aug 30, 2023 -

John Eagle Honda of Dallas responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you. Thanks for choosing John Eagle Honda of Dallas!

August 28, 2023

Gabriel took excellent care of me and my car recently. the part had to be ordered but got it and performed all the work the next day. Courtesy car driver Robert was pleasant and efficient in getting me More

by Mynetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Savala
Aug 29, 2023 -

John Eagle Honda of Dallas responded

Wow! We are grateful for your years of trust and loyalty in John Eagle Honda of Dallas. We are thrilled to hear we've been able to provide consistent quality service for you. Thanks for taking the time to share your experience, and we'll continue to work hard to provide the best possible experience for you. Till next time!

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