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John Eagle Honda of Dallas - Service Center

Dallas, TX

4.8
1,504 Reviews

1,504 Reviews of John Eagle Honda of Dallas - Service Center

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March 22, 2024

The service advisor was very helpful and answered all my questions. He even helped me schedule my maintenance to work with my budget. More

by bsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Juarez
Mar 25, 2024 -

John Eagle Honda of Dallas responded

Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you. Be sure to come back and see us again for your future automotive needs!

March 21, 2024

Quick and simple experience Had multiple other services performed Filters and coolant Still done in good time More

by jlinsteadt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Nault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

John Eagle Honda of Dallas responded

Thanks for trusting the team at John Eagle Honda of Dallas! We're glad to know your experience was quick and efficient. We appreciate the positive feedback!

March 21, 2024

Amazing service like always. Joel is very knowledgeable and is looking out for my best interest. More

by bramos87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

John Eagle Honda of Dallas responded

Thanks for choosing John Eagle Honda of Dallas! We take great pride in providing exceptional service and your satisfaction is our ultimate goal. Safe travels until next time!

March 20, 2024

This dealership is great; Joel always takes good care of me and the rest of the team is good, too. So much talk about surveys is off-putting though; I get that it's not their fault, but Honda Corporate's, o More

by grady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

John Eagle Honda of Dallas responded

Grady, we're glad to know Joel and our team at John Eagle Honda of Dallas have been taking good care of you. We understand your concern about the surveys - it's a part of how we strive for continuous improvement. Thanks for understanding!

March 20, 2024

I was supposed to receive a free oil change. I came in with my “Service Due Soon” light on, under 24k miles, & a 2024 HRV. My advisor charged me for my oil change. No supervisors are returning More

by desthelenjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Vargas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

John Eagle Honda of Dallas responded

Hello, I'm sorry to read about your experience with the oil change and communication issues. This is not how we aim to treat our customers. We'd like a chance to make things right for you - please reach out so we can address this issue directly and ensure it's properly resolved. Thank you, Marcus Yates myates@eaglehonda.com Service Manager

March 19, 2024

Always great experience at John Eagle Honda. Been a customer there for 8 years Joel Vargas and team are professional and trustworthy. A big worry lifted in caring for my car! More

by trob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

John Eagle Honda of Dallas responded

We're so glad to know that you've had consistently great experiences with us at John Eagle Honda of Dallas over the years. It's wonderful to have your trust, and we'll make sure Joel Vargas and our team keep up the good work!

March 18, 2024

Service is good. Free car wash when serviced. But sometimes they try to sell you services you don't need. They told me spark plugs needed to be replaced at 100K, s More

by Coconut Flake
Recommend Dealer
Yes
Employees Worked With
Austin Nault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

John Eagle Honda of Dallas responded

We appreciate your feedback and are glad to know you've had good experiences with our service overall. We apologize for any confusion regarding the spark plug replacement, as we always aim to provide accurate information about necessary services. Your trust is important to us at John Eagle Honda of Dallas, so please don't hesitate in reaching out if there's anything else we can assist you with!

March 18, 2024

Austin ALWAYS takes good care of me when I bring in my Honda CR-V for service. I get there when the doors open and one hour later my car is ready INCLUDING a car wash. One can't ask for anything more. More

by MPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Nault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

John Eagle Honda of Dallas responded

Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you. Be sure to come back and see us again for your future automotive needs!

March 15, 2024

Had some basic maintenance done as well as recall issue. They were helpful and professional More

by Jacob Mohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Nault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

John Eagle Honda of Dallas responded

We're happy to hear we could help with your recall service. Thanks for trusting the team at John Eagle Honda of Dallas! Stop by again for any of your future automotive needs!

March 15, 2024

Service was great. Gabriel was on top of it. I didn’t have to wait very long. More

by Cehmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Savala
Mar 18, 2024 -

John Eagle Honda of Dallas responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

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