John Eagle Honda of Dallas - Service Center

I now live very near this dealership but I used to drive from Plano to bring my car to John Eagle for service (and I'm pretty sure there's at least 3 other dealerships closer to Plano than this one). Highl from Plano to bring my car to John Eagle for service (and I'm pretty sure there's at least 3 other dealerships closer to Plano than this one). Highly recommended and completely worth crossing county lines for. More

Our transmission failure on a 2002 Accord 4cyl is not uncommon (if you Google it) but Honda's 'official' support of our particular car did not apply, despite many problems documented. Nonetheless, when uncommon (if you Google it) but Honda's 'official' support of our particular car did not apply, despite many problems documented. Nonetheless, when our transmission failed at 51K miles, despite the car being 9 years old, I asked Mr. Alexander to hit Honda for some support based on our research indicating problems with the transmission. Tony came through and we got a new transmission at a substantial discount. I am satisfied. Making it easier was that we DID have all the service records for the car showing transmission issues beginning near the end of the official warranty. All of these were done at Honda dealerships. The records also showed that we had missed a fluid change (due to time, not mileage.) Oops, but I am glad that Honda stepped up and did not beat us up over it. Mr. Alexander also pointed out that we had missed the timing belt service. It too has a time limit (8 years) regardless of mileage. Right again, so we did that, too. (When the timing belt on a Honda breaks, its adios engine). Finally, I mentioned to Tony that the cruise control was inop and that turned out to be a simple (cheap) adjustment. I don't know if John Eagle service is more or less expensive than other comparable outfits, and I don't care. When my daughter called from some parking lot in North Dallas with a dead car, I called John Eagle, talked to Tony, told him the situation and drove over to pick her up. He coordinated the tow and everything else to perfection. When we picked up the car, she thought the seat was soiled from the service. Tony got it cleaned up pronto. It sucks to know that Hondas can have serious mechanical issues. Its worse to find that MINE quit but was not on one of the 'bad' lists. Its even worse that I, yes I missed some scheduled services. Its even more worse toting up the undergraduate, medical school and residency expenses coming down our way. The Accord MUST make the trip. Car expenses suck but with the very competent Tony Alexander on our side, I think we'll make it. More

I must admit it takes quite a bit of enthusiasm and greatefulness to take action in commending service I receive. This case is particularly special. I greatly appreciate the service and attention rec greatefulness to take action in commending service I receive. This case is particularly special. I greatly appreciate the service and attention received by Lamont at John Eagle. Overall service was exceptional. I appreciated the attention to detail as well as the opportunity to learn more about what my vehicle may need in the future, in terms of service. Lamont gave me sound advice and the quality of care in all times of service was greatly appreciated: At reception, during service and at close of transaction. Thanks John Eagle. Brandon More

I have brought cars at John Eagle Honda since 1982. LaMont Jennings is a excellent service advisor and more imporant a man with character. He is kind and sincerely cares about the customers needs and LaMont Jennings is a excellent service advisor and more imporant a man with character. He is kind and sincerely cares about the customers needs and service he provides. He is very timely and achieves his schedule which is an asset to Honda dealership and to customers. Nothing is left to be guessed or assumed. He guides you step by step in what is going to take place. He always goes above and beyond my expectations each and every time. More

I have been a Honda owner for eight years, and I am very satisfied customer. The last two times I have had my car serviced, I have had the opportunity to have Lamont Jennings to assist me. Lamont is wery satisfied customer. The last two times I have had my car serviced, I have had the opportunity to have Lamont Jennings to assist me. Lamont is wery thorough with his explanation of the service. He also assured me that my Accord would be serviced in a timely manner. Lamont is a valuable asset to the John Eagle Honda family. More

When I had called looking for a new service department, Service Advisor Michael Zamora assured me that John Eagle was it, so I came. He and the staff were so friendly and professioanl to us and my car. A Service Advisor Michael Zamora assured me that John Eagle was it, so I came. He and the staff were so friendly and professioanl to us and my car. After servicing, Mr. Zamora even stayed late just to make sure I could get my car the same day. He's a star performer. Anway, I now love my new service dealer and we especially esteem Mr. Zamora and the staff. He was right, I found my S2000's new service center at John Eagle Honda and perhaps a lot more. Sincerely, Cesar & Marlene Moncada More

I have come to John Eagle Honda for 2 years. This is the first time I felt toally personal service. I was taken to work right away, being a nurse and needing to be on time! I had total explanation of servic first time I felt toally personal service. I was taken to work right away, being a nurse and needing to be on time! I had total explanation of services done and the answers to all my detail questions. In the [ast, I was always told they did not have the details to my services and my reciepts never showed details. Made me wonder if the services told to me were really done. Today, Lamont reviewed all details and showed me all the printouts of services and systems reviewed. I plan to do all myservices with Lamont. Thank you so much, Rene' Matzko, RN More

Ever since I purchased my Honda at John Eagle I was overly impressed with the service and it seems to get better time after time. Today was especially great for me due to the fact that I was on a t overly impressed with the service and it seems to get better time after time. Today was especially great for me due to the fact that I was on a time constraint. I expressed the importance of getting done by a certain time & Lamont was sure to keep me within the time I stated. Although my car was not ready by the stated time, he was able to get me a loaner car so that I could make my destination. When my car was finished he was sure to let me know & even offered to bring my car to me. This is the quality service that keeps me coming to John Eagle! Lamont was a dear from the moment I pulled up to the moment he left my location with the loaner car. Always a smile and excellent energy! He will go above and beyond for his clients and for that I am truly grateful!!! Thank you John Eagle & Lamont for your excellent, superior service. More

Mr. Lamont Jennings is my go-to man in the Express Service department. He's professional, quite personable, and knowledgeable of my Ridgeline, thus detailed in explanations of service required. The e Service department. He's professional, quite personable, and knowledgeable of my Ridgeline, thus detailed in explanations of service required. The entire "behind the scene" crew is quite expedient in taking care of my truck's needs. Upon my last visit, my Ridgeline was in need of 5 items requiring several hours of work. Being disabled this would have been way beyond my pain and comfort level. Lamont suggested a John Eagle complimentary ride to my nearby residence until the service was complete. I was quite appreciative of his thoughtfulness, though not surprised. I've been in for oil changes, inspections, tire rotations, alignments, etc. Each and every time my experiences with Lamont handling my service needs have been exemplary. More

For the past year that I have had my Honda, I always bring it into John Eagle. I have never had the kind of customer service that I have with Lamont. First I never have had someone give me their card a bring it into John Eagle. I have never had the kind of customer service that I have with Lamont. First I never have had someone give me their card after a service and tell them I can call them with any questions or the next time I want to come in for another service. Lamont always has a smile and is always helpful. Even if something cost a little more I would come back for the customer service alone. Lamont you are the best. Deborah Cuzalina More