John Eagle Honda of Dallas - Service Center

Unreliable, untrustworthy I purchased a used vehicle with 83000 miles It took them 8 days to detail and inspect the car. The day after the vehicle was finally received there I purchased a used vehicle with 83000 miles It took them 8 days to detail and inspect the car. The day after the vehicle was finally received there was a noise from the front end that turned out to be bad control arms. Within a week the engine light came on, this turned out to be 2 bad censors. The heat stopped working as well as the turn signals and rear wiper. I took the vehicle to a technician of my choice, John Eagle Honda would not agree to pay even half of the repair coast of $3000. They picked up the car a week later, kept it for another 35 days and thensaid they repaired everything. Hahaha, noise is still in the front end and the engine light came back on in 4 days! They said they found no problem with the heat, turn signals or rear wiper but they are miraculously working. Now I cannot even get them to call me back. NEVER DO BUSINESS WITH THEM!!! More

Service department lacking This is my second van that I've purchased from JEH, 3rd total. The dealership is conveniently located to my house but since they have done away with This is my second van that I've purchased from JEH, 3rd total. The dealership is conveniently located to my house but since they have done away with the express service, there seems to be no sense of urgency at all in the service department. I've had multiple bad experiences and not sure that I will purchase another Honda because of this. There are plenty of dealerships to choose from in the area and since good service is important to me, I think I'll have to go shopping for another. More

Redemption story I stopped by John Eagle Honda today thinking I could run in and get a part repaired. It took much longer than I anticipated. Will waiting I was tal I stopped by John Eagle Honda today thinking I could run in and get a part repaired. It took much longer than I anticipated. Will waiting I was talking about customer service and how i felt this experience was lacking. When it was my turn the man behind the counter was helpful but felt another employee was better equipped to handle my issue. He was correct! Not only was this employee able to fix my part quickly he also answered my questions professionally and respectfully. At the end of the interaction not only was i satisfied, i was rewarded for my patients with a complimentary replacement part. Way to rock it out John Eagle Honda! More

Recall Work I have to say, following the review posted below, that my experience in the Service Department with Devon was quite good. Transferring my service wor I have to say, following the review posted below, that my experience in the Service Department with Devon was quite good. Transferring my service work to this dealership, my first visit with them for airbag work was quite good. More

Customer Service is Lacking This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out a This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out and chose to get an oil change while I was at it. When the time came that I needed another oil change, I realized my hood latch was broken. Being the last people to touch my car and seeing as they gave me an entire report of all the things they wanted to over charge me to fix while I was there, I figured surely they noticed they broke the hood latch. I spoke to one service technician who told me that it was not their fault and I could pay $180 to fix it and the conversation was abruptly ended. Now I understand I drive an older car and things happen but the part itself is a $15 part online and has 4 screws holding it in place. Wanting to figure out an option and assess the degree liability that John Eagle's service department had in breaking my hood latch, I asked to speak with a manager, Jesse Hernandez. I called Mr. Hernandez numerous times over the course of several days. I left a voicemail, sat on hold for upwards of half an hour, and left messages with others in his department and received ZERO response. I even went so far as contacting the Service Director who must have trained Mr. Hernandez on how to dodge calls because he too ignored me entirely. Bottom line, don't waste your time at this dealership. If you do buy a car from them, you'll be forced to encounter atrocious customer service if you never need any work done. More

Scheduled a 430PM appointment online so I could get a recall repair done on my Civic. Left work a little early so I could get there right at 430. I sit in the service garage for about 5 minutes until som recall repair done on my Civic. Left work a little early so I could get there right at 430. I sit in the service garage for about 5 minutes until someone acknowledges I'm there, there were no other customers waiting and just 1 car getting ready to leave. Guy asks what I'm there for, I hand him my appointment printout, he goes to the office to check it out. He comes back and says it is too late, because the technicians are going home at 5pm. Service hours say open til 7pm, I guess that is at their convenience. Needless to say, I will never try this place again and will drive further to get service done at another Honda dealer. 0/5 stars More

Beware. As a result of their negligence, my car overheated and had to be towed. Took it to people i've worked with for years. They immediately noticed the radiator cap had been left off from the de overheated and had to be towed. Took it to people i've worked with for years. They immediately noticed the radiator cap had been left off from the dealership the day before. John Eagle Honda did not take responsibility for their mistake. Further, they tried to make it somehow my fault. Horrible way to treat a customer (and Honda owner). I'm in the market for a new Honda and definitely won't buy there as a result More

I have always gone to this dealership because they take great care of me. On this visit however, the gentleman that usually handles my servics was not there and I was fine with working with someone new. M great care of me. On this visit however, the gentleman that usually handles my servics was not there and I was fine with working with someone new. My service was mediocre at best. Not the great treatment I'm used to. My issue: they didn't inform me of the condition of my vehicle (brakes) until the check-up and oil change was complete and my car was sitting there ready to go. Then asked if I wanted to stay longer to have the additional services completed. All while forgetting to complete a state inspection and charging me for a tire rotation. NTB doesn't charge for a tire rotation with an oil change. Not sure if I will be coming back to the dealership unless they can offer me some savings over their competitors. More

My car has never been anywhere else for service. Mike Zamora helped me on several occasions and I have always had exceptional service. Mike and the other service employees have been professional, helpfu Zamora helped me on several occasions and I have always had exceptional service. Mike and the other service employees have been professional, helpful, courteous, helpful, and honest. They don't push for lots of extra expensive bogus repair work but are clear and helpful about any additional work that needs to be done. The multiple experiences I have had with Mike and all the others at John Eagle keep me coming back. I rate them a 10.5 out of 10!! Thanks! More

Although at my most recent visit I noticed some new faces in the service dept., I was fortunate enough to be able to work with Mike again. He has always been prompt and respectful with the services required in the service dept., I was fortunate enough to be able to work with Mike again. He has always been prompt and respectful with the services required for my vehicle. It appears he gets along well with the technicians which carrys over to his customers. Not only does he work well with me but other customers, while in the waiting area, have also commented on his attentiveness. Hopefully the "new faces" pick up on the customer service we've been accustomed to and hopefully they give us a reason to continue returning here for service. More