John Eagle Honda of Dallas - Service Center

Service for recall Edgar who greeted me when I arrived in service area was very professional and courteous. He was very informative on what was going to happen on car. Edgar who greeted me when I arrived in service area was very professional and courteous. He was very informative on what was going to happen on car. Also explained how long it would take. After getting car back it was like new again. Also your guest lounge is great. More

Always treated with respect When I come in for service I know staffing will see to service needs of my vehicle came in today for oil change and inspection When I come in for service I know staffing will see to service needs of my vehicle came in today for oil change and inspection More

Service stars I arrived for an oil change and AC service without an appointment. It was backed up but the cleared it up as fast as they could. As long as they are r I arrived for an oil change and AC service without an appointment. It was backed up but the cleared it up as fast as they could. As long as they are respectful and friendly, anywhere, I dint Mind waiting. In the midst of this Saturday stress, everyone was great. Ii still come to JE Honda even though I live In Arlington, thanks to Carlos. Carlos was busy when I arrived, but another one of them got the process started. Carlos is awesome. If this is the climate of the overall location, I’m coming here for my new car next year. More

Very quick and efficient. Staff was very nice and intuitive. Staff was friendly and communicative. The energy and environment is great. I was in and out, nothing dreadful. Jordan was very thorough when explainin Staff was friendly and communicative. The energy and environment is great. I was in and out, nothing dreadful. Jordan was very thorough when explaining what was being done to my car and what things meant. I had a wonderful experience at this location. More

Great customer service I appreciated the prompt service in getting my car in and out. I also appreciated that our technician, Edgar Juarez, was very thorough in explaining I appreciated the prompt service in getting my car in and out. I also appreciated that our technician, Edgar Juarez, was very thorough in explaining recommendations for future services, but didn't pressure me to get it done now. I always have a great experience at this dealership. More

great Job! Addressed my cars needs to the T. Excellent service and will be coming to this dealership for very many years. Edgar explained everything in detail an Addressed my cars needs to the T. Excellent service and will be coming to this dealership for very many years. Edgar explained everything in detail and provided clear answers to the many questions that I had. 5 stars all across the board! More

Repair Great job taking care of problem. Great job focusing on the need. Great job listening. Great job making sure work was satisfactory. Great job all arou Great job taking care of problem. Great job focusing on the need. Great job listening. Great job making sure work was satisfactory. Great job all around. More

Dylan is the man! All of the service advisors seemed very efficient and professional but Dylan is by far my new favorite person to go see! Thank you Dylan! All of the service advisors seemed very efficient and professional but Dylan is by far my new favorite person to go see! Thank you Dylan! More

Excellent service As a first time owner of a Honda CPO Ridgeline I was very surprised at the excellent service I received at John Eagle Honda. For starters, I was able As a first time owner of a Honda CPO Ridgeline I was very surprised at the excellent service I received at John Eagle Honda. For starters, I was able to wait for the service, something that would never happen at my German car dealership down the road. The cost of the service was very reasonable and even a trim part I ordered for replacement was very inexpensively priced. My tires were rotated and the truck was washed at no charge. Definitely a great experience! Highly recommend! More

Service Department is Too Understaffed and Overwhelmed Pretty much every time I've come to this dealership for my Honda Pilot service they are always understaffed in the service department. There is a alwa Pretty much every time I've come to this dealership for my Honda Pilot service they are always understaffed in the service department. There is a always a very long line to pick up vehicles and to drop them off, usually ay least 30-45 min wait at both ends. The service advisors who are present are not unfriendly though they frequently come across as dismissive of customers due to being clearly overwhelmed. There are plenty of service advisor desks completely open on most of my visits, but nobody is staffing them. This dealership needs to increase their service department staff to better meet customer needs in a more timely fashion, especially during morning and after-work rush hours when lots of customers show up at the same time. I will probably begin driving further to another dealership or service shop with a better customer service experience that doesn't waste so much of my time. More