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John Eagle Honda of Dallas - Service Center

Dallas, TX

4.8
1,503 Reviews

1,503 Reviews of John Eagle Honda of Dallas - Service Center

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May 04, 2024

I had en excellent experience at your dealership. Thank you to Joel Vargas for explaining everything that was being recommend. You all will be my the dealership of choice for service here in Dallas More

by Flores Fam.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

John Eagle Honda of Dallas responded

We're so glad to know you had an excellent experience with us, especially with Joel! We look forward to being your go-to dealership for service in Dallas. Thanks for choosing John Eagle Honda of Dallas!

May 04, 2024

This dealership always does an excellent job taking care of my vehicle. My advisor Gabriel Savala was great at walking me through what they found during my inspection and what concerns needed to be addresse More

by Impressed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Savala
May 06, 2024 -

John Eagle Honda of Dallas responded

We're glad to know that you had a positive experience with Gabriel and our team at John Eagle Honda of Dallas. We strive for excellent service, from inspections to ensuring comfort in the waiting room! Thanks for sharing your feedback.

May 03, 2024

I paid about $1K for services to include a tire rotation. The next day after giving you a great review and on my way home to MD I noticed my wheel caps were not tightened. I literally had to pull over and g More

by simmsjanicem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyssa Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

John Eagle Honda of Dallas responded

Hello, It is regrettable to learn about your dissatisfaction surrounding your service. I'm sorry you are frustrated that we did not contact you for a follow up. We appreciate you bringing this to our attention so we can address it with our team and prevent similar situations in the future. If there is anything else you'd like to discuss or if there are any other concerns, please don't hesitate reaching out directly using the contact below. Best, Marcus Yates myates@eaglehonda.com Service Manager

May 03, 2024

Service Advisor was excellent with walking me through what my vehicle needed and recommendations. Greatly appreciated the updates shared on the fix progress of my car. Excellent communication! More

by JasonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Juarez
May 03, 2024 -

John Eagle Honda of Dallas responded

Jason, we're glad to know our service advisor was able to provide you with excellent communication and guidance at John Eagle Honda of Dallas. We appreciate your feedback!

May 03, 2024

I am appreciative that the dealer schedule me at the last minute and fixed my issue with the starter so expeditiously. More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Fine
May 06, 2024 -

John Eagle Honda of Dallas responded

Neil, we're glad to have been able to assist you promptly at John Eagle Honda of Dallas. We always aim for efficient and effective service! Thanks for your review.

May 03, 2024

Joel is a super nice advisor always take the time to service is needed to a vehicle. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

John Eagle Honda of Dallas responded

Providing top-notch service and ensuring customer satisfaction are our priorities at John Eagle Honda of Dallas. We appreciate your business and look forward to serving you again in the future!

May 02, 2024

Your Service Team took great care of my vehicle, offered timely responses to my needs and left me feeling more than valued! I left feeling extremely satisfied! Thank YOU ALL!!! More

by jbrooks247
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Not sure my service advisor but he was AMAZING!!!
May 02, 2024 -

John Eagle Honda of Dallas responded

We're delighted to know our service team at John Eagle Honda of Dallas met your needs and left you feeling valued! Thanks for the wonderful review, we appreciate it. Safe travels in your serviced vehicle!

May 02, 2024

Sean was super friendly and the team was able to accommodate my service request quickly! More

by aarong09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 03, 2024 -

John Eagle Honda of Dallas responded

Providing top-notch service and ensuring customer satisfaction are our priorities at John Eagle Honda of Dallas. We appreciate your business and look forward to serving you again in the future!

April 29, 2024

I have been using this dealer ship for a long time, and I trust them . They do good job. More

by austinebosiem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Apr 29, 2024 -

John Eagle Honda of Dallas responded

We love to see a 5-star review! It's great to hear we've been able to provide consistent quality service for you here at John Eagle Honda of Dallas. We appreciate your trust and look forward to your next visit!

April 29, 2024

Fixed the issue with the warranty. Tried to get me to fix other stuff, but I know my budget. More

by Bb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Apr 30, 2024 -

John Eagle Honda of Dallas responded

Customer satisfaction is our top priority and it’s always great to hear when we’ve succeeded in our goal! Thanks for choosing John Eagle Honda of Dallas, and we hope to be of service to you again soon!

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