John Eagle Honda of Dallas - Service Center

Outstanding service Jordan Hernandez, as he always does, saw to it that my vehicle was properly serviced while I waited. He was courteous and professional, and work was c Jordan Hernandez, as he always does, saw to it that my vehicle was properly serviced while I waited. He was courteous and professional, and work was completed in record time. He is the reason I bring my vehicles to John Eagle Honda for any and all service work. More

Broken Hearted at the Changes in Mgt I really hope that someone who has power over the new management in the service department reads this review and can make positive changes. My last I really hope that someone who has power over the new management in the service department reads this review and can make positive changes. My last five experiences with the service department have transformed me from a first time dealer purchaser who would have highly recommended this dealership to someone who will absolutely warn people away or at least manage expectations in regards to any promised after-purchase care of their vehicle. What good is a five year warranty if you can't get in for service or getting in for service turns into a stressful time sink? In short: The service department is a mess (and I am talking about several experiences over several months, not a single incident) with no way to schedule meaningful service appointments and wait times of over a day long to get service, no loaner cars available. The dealer also defaulted on the promise of free car washes for life. In the past four months here is my experience: 1. Stopped by for car wash. Was told dealership under new management no more free car washes. Wouldn't wash my car and told me to try coming back in a week. (Are you kidding me, I was totally looking forward to maintaining my new car in tip top shape.) 2. Came back some time later and was told ok, find me the mgr and we will do the car wash, but you'll be told each time you come that we don't do the car washes. (Better, but still, not a great feeling) 3. Made an appointment online for my first major service. Arrived for appointment and was told there were at least 20 cars ahead of me and that it would take at least until the end of the day and did I want to leave my car (no loaner car available). Was told that I could come Monday morning and they would take care of the car expediently. 4. Came Monday morning. Service still backed up. Took over three hours for a basic service and no loaner cars. Dealership didn't charge me for the service and encouraged me to give them time to adjust to their internal changes. 5. Today. Noticed a strange noise in my car. Tried 5 times to call dealer to inquire about wait times/make an appointment. The only call where someone actually answered was cut off. Arrived at dealership (because I've got to have a strange noise looked at, right?). Service backed up until tomorrow, did I want to leave my car (no loaner car). Manager so stressed out that he had trouble answering my questions let alone provide any kind of customer service. I am left with my car still making a strange noise, a loss of my day off, and I will be researching other dealerships for other options (as my car is under warranty). I am actually considering selling the car and just paying cash for a used vehicle because these experiences have significantly decreased the value of my investment and I honestly don't want to deal with the dealer service center any more. More

Service John Eagle Honda service Dept. was the best Thank You Devon P. Ellis 2041 (A+ service) John Eagle Honda needs more employees like Mr. Ellis John Eagle Honda service Dept. was the best Thank You Devon P. Ellis 2041 (A+ service) John Eagle Honda needs more employees like Mr. Ellis More

Great team Friendly. Efficient and Professional. I love my HONDA experience. They make it easy to keep my HRV in great shape. Great communication and no pres Friendly. Efficient and Professional. I love my HONDA experience. They make it easy to keep my HRV in great shape. Great communication and no pressure. More

Professional and thorough The service department has always had exceptional advisors, who are recommended to me by Reatha Robinson. Jose Hernandez's customer service is what ke The service department has always had exceptional advisors, who are recommended to me by Reatha Robinson. Jose Hernandez's customer service is what keeps me coming back long after the automobile purchase. More

Quality Service I appreciated the clear explanation of the service to be performed along with the recommendations. I especially appreciated the printed checklist of i I appreciated the clear explanation of the service to be performed along with the recommendations. I especially appreciated the printed checklist of items checked and work completed. Kevin, the service manager, also pointed out the the savings I received from several coupons the John Eagle dealership offered on line. More

Preparation for cross country trip We recently relocated to Dallas. We are leaving for a cross country road trip in our 2017 Accord. We always have the car inspected prior to a long tri We recently relocated to Dallas. We are leaving for a cross country road trip in our 2017 Accord. We always have the car inspected prior to a long trip. Picked John Eagle Honda from a google search. They fit me in quickly for an appointment, started the work on time, replaced the battery and rotated the tires in less than 2 hours. Everything was excellent. We will be back. More

Trust I return to John Eagle Honda for service on my CR-V because I trust my service rep Kevin Tran. Kevin takes care of my car on an as needed basis. Kevin I return to John Eagle Honda for service on my CR-V because I trust my service rep Kevin Tran. Kevin takes care of my car on an as needed basis. Kevin does not push service that is not needed—therefore when service is needed— I know that it is needed. More

Refreshing Service!! I am a new Honda owner as of the last year, I came from being in a Ford car for the last several years, and never had good experiences with Ford in an I am a new Honda owner as of the last year, I came from being in a Ford car for the last several years, and never had good experiences with Ford in any capacity from Customer Service, to parts dept, etc. I purchased a used Civic Coupe last year and have come to John Eagle for a few parts I have needed, and the service team has always been quick to help me and friendly with their interactions. Earlier this week I called to confirm that you guys had a brake light in stock, I needed to replace mine before getting my car inspected. As the standard I have come to expect at John Eagle, when I went to the Parts department, I was greeted with a friendly smile and quick help securing a new light bulb. When I called earlier in the day I was also offered the ability to schedule my state inspection for later in the afternoon the same day, it was perfect timing for me. I arrived early to my appointment and was greeted by a sweet woman who took my information and my key and offered me a place to wait that was clean and quiet. I did not realize that I had an outdated Insurance card in my car that I offered to the lady behind the counter. She came out to the waiting area a few minutes later to let me know that my card was expired, but she came with a solution - SKILLS!!!! She handed me her card and told me that I could call my insurance company and they could email her immediately, a new copy. Girlfriend didn't miss a BEAT. I was able to call my agent, and immediately have a card over to Honda and was able to continue on without a hitch. The service team offered me a complimentary wash and vacuum of my car after the inspection, which was also knocking another errand off my list of things to do after work. I can not thank you guys enough for being intentional and exceptional with your service. I am extremely happy to be with Honda and am so very appreciative to know that I have a dealership that I can go to and know that I will get the help that I need in a quick and efficient manner. KEEP UP THE GOOD WORK! :) Thank you again, Trai Cox More

Exellent service advisor - matches excellent sales person Took my new 17 CRV in last week for repair, meet Elo Aguirre. I received prompt, through and excellent service. We have bought 4 new Honda's from John Took my new 17 CRV in last week for repair, meet Elo Aguirre. I received prompt, through and excellent service. We have bought 4 new Honda's from John Eagle in 10 years because of Retha Robinson. She knows how to take care of her customers. Warm, knowledgeable, friendly that and much much more. More