John Eagle Honda of Dallas - Service Center

Service I took my car for an oil change and new tires. Every time Edgar is very helpful, friendly and professional. I always had a excellent experience. I took my car for an oil change and new tires. Every time Edgar is very helpful, friendly and professional. I always had a excellent experience. More

Trusting We appreciate Jordan’s service and assistance to understand what I really need to for my car and what I could wait because we had a budge. Thank you We appreciate Jordan’s service and assistance to understand what I really need to for my car and what I could wait because we had a budge. Thank you to Honda and its representatives for the effort to the leave her its Customers an excellent service More

Great Service Team Efficient and nice. My car battery quit on me and they were able to run the tests and change out the battery, engine filters and air filters quickly! Efficient and nice. My car battery quit on me and they were able to run the tests and change out the battery, engine filters and air filters quickly! Will definitely be using this service center in the future More

Oil change and tire rotation Great people. Good service. Good family. Leased 2 cars here This dealership is the oldest family owned Honda dealership in America. Have never s Great people. Good service. Good family. Leased 2 cars here This dealership is the oldest family owned Honda dealership in America. Have never serviced my Honda anywhere else More

Fixed my 12 V Outlet Problem Outlet was fixed and I now can plug in an accessory into it. The tire rotation was also done to my satisfaction. Eagle Honda did a good job. Outlet was fixed and I now can plug in an accessory into it. The tire rotation was also done to my satisfaction. Eagle Honda did a good job. More

Great customer service!! I took my car for an oil change but some other issues came up when running the inspection. Edgar made sure I understood what those issues were and why I took my car for an oil change but some other issues came up when running the inspection. Edgar made sure I understood what those issues were and why it was important for me to take care of them ASAP. His customer service was the best!! More

Excellent service The service provided was excellent! Service advisor Jose Hernandez provided quality and excellent service. Tony the shuttle driver was pleasant! I wil The service provided was excellent! Service advisor Jose Hernandez provided quality and excellent service. Tony the shuttle driver was pleasant! I will recommend John Eagle to my friends, coworkers, and relatives. More

Service on 2012 Civic Clay and his team were incredibly kind and knowledgeable. They took care of us on our service visit as well as inspection visit and were able to have Clay and his team were incredibly kind and knowledgeable. They took care of us on our service visit as well as inspection visit and were able to have the car back to us in a reasonable amount of time. More

Ignition switch issue Looks like the problem was fixed and I feel satisfied for now.i would come back again if needed although the price were a little too high Looks like the problem was fixed and I feel satisfied for now.i would come back again if needed although the price were a little too high More

very poor customer service I have several complaints about the way I was treated today when I had my car serviced. I needed the front brake pads replaced, a tire rotation, and a I have several complaints about the way I was treated today when I had my car serviced. I needed the front brake pads replaced, a tire rotation, and an alignment. The quote I was given over the phone was short by $148. When I dropped my car off at the appointed time, Carlos kept talking over me to my husband, even though it was my car and my information. I was asked by Carlos to check my contact information and sign the paper, which I did. When I came back later to pick up my car, it turns out that the form I signed was meant to serve as a notice of my estimate rather than just a sheet with my contact information. The person who initially checked me in (Carlos) had added the estimate to this document after I had signed it, with the new total being $148 higher than expected. This is a big deal for someone on a graduate student budget. When I asked the person checking me out about this (Jose), he walked through the receipt with me, found the notes made during my initial phone call, and also asked his manager Nicole to come help us. When she arrived, she was condescending and did not bother to listen. When she called Carlos over, he emphatically denied adding the estimate to the paper after I signed it, and insisted that I must have seen it because I signed it (of course he did this, his boss was over his shoulder). She then dismissed me out of hand and insisted that they had done it right. It wasn't until after I left that I realize I had never been given a copy of the estimate before I left with my signature on it, which is illegal in the state of Texas. While I understand that it is my word against theirs and that my signature is on the same page as the estimate (which they were sure to remind me of every other sentence), I am more upset by the way I was treated by the staff. The only person who treated me with respect during this entire time was Jose. He answered my questions, tried to reach out to the person I had originally talked to, and ended up giving me a $25 discount. Carlos and Nicole did not treat me with any sort of courtesy, because they were too busy being defensive instead of trying to help me solve the problem. In fact, Nicole appeared to be laughing at my husband with another staff member before we left. I will be filing a complaint with the better business bureau. If nothing else, I have learned that I cannot trust this dealership or any other car repair center, and in return I hope they have learned the importance of ethical practice, talking to their customers about what they are actually receiving, and responding with courtesy rather than defensiveness. More