John Eagle Honda of Dallas - Service Center

Good Service It was easy making the appointment online and was greeted warmly when I arrived. The service was done quickly and efficiently. Always have the oil ch It was easy making the appointment online and was greeted warmly when I arrived. The service was done quickly and efficiently. Always have the oil change done here. More

In and Out quickly!!!! It was so easy to make my appointment, and my car service was completed quickly and efficiently. Even with social distancing there were plenty of cha It was so easy to make my appointment, and my car service was completed quickly and efficiently. Even with social distancing there were plenty of chairs for all in the waiting area, and everyone on staff was professional and courteous. While most customers wore face coverings, those that did not were NOT shamed or ridiculed!!!! Everyone's rights were on display!!!!!! More

oil change I called and made an appt for the first oil change in my 2019i Pilot. The person who took my call wasn't overly excited to take my call but was effici I called and made an appt for the first oil change in my 2019i Pilot. The person who took my call wasn't overly excited to take my call but was efficient enough. I came in about 1:25pm and Edgar greeted me was told it would take an hour to hour and fifteen minutes.I was told that they would do the oil change and multi point inspection and then wash and vacuum my vehicle, It took right at 1 hr and fifteen minutes. My vehicle came down the line and and Edgar saw it and indicated that I should follow him outside. He said that my vehicle had no issues, he had no recommendations for future service as my vehicle was in for its 3500 mile first oil change. Edgar was great, showed me where the lounge was. I grabbed a seat and hung out. The customer lounge still lacks some comforts that I've seen at other dealerships. Its small and could have used some new furniture and better seating. More

Edgar was really great. Friendly and efficient. My only issue is that I had an Appointment at 11 AM for a battery change. When I arrived I was told that I might have to wait up to 2 to 2 1/2 hours because issue is that I had an Appointment at 11 AM for a battery change. When I arrived I was told that I might have to wait up to 2 to 2 1/2 hours because they were really busy. What is the point of making an appointment if you can’t honor the appointment? When I told Edgar that I had an appointment he did do his best to make the wait time is short as possible. I don’t blame Edgar at all he was very nice and efficient and did the best he could. Ps. What made it worse was that I made the appointment at 10:30 AM which was 1/2 hour before the scheduled time. If the service department was really busy they should’ve known at that point. More

Great visit! I appreciated all the help and the timely manner in which my car was serviced. Thank you John Eagle! Keep up the great work. manner in which my car was serviced. Thank you John Eagle! Keep up the great work. More

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Edgar was really helpful and kept me informed of the service throughout the day! He made sure I was aware of the diagnostics on my car! service throughout the day! He made sure I was aware of the diagnostics on my car! More

The service on my car was excellent I enjoyed everything about the dealership except for the manager Genie, she was too overbearing and pushy, she kept on trying to make me test drive a I enjoyed everything about the dealership except for the manager Genie, she was too overbearing and pushy, she kept on trying to make me test drive a car and purchase a car. I DIDN'T LIKE IT AT ALL. This is something ya'll need to talk to Genie about in order to improve your customer service.. I would forewarn my friends about her!!!!!! More

Edgar went above and beyond to provide the best service. Truly one of my favorite service guys at this location. Thank you, Edgar, for being such an awesome person. We need more individuals like you! Truly one of my favorite service guys at this location. Thank you, Edgar, for being such an awesome person. We need more individuals like you! More

Great job Fast and courtesy very friendly always let you know when something. with your auto needs to be updated and how long you have to correct it. Fast and courtesy very friendly always let you know when something. with your auto needs to be updated and how long you have to correct it. More