John Eagle Honda of Dallas - Service Center

Very friendly and helpful Edgar Juarez answered all my questions and helped me feel at ease. Made sure I knew how to get in touch with him while I waited. Edgar Juarez answered all my questions and helped me feel at ease. Made sure I knew how to get in touch with him while I waited. More

Edgar Juarez was best service rep anyone could hope for! Edgar was not assigned to my car, as the service rep, but since the assigned rep. was tied up,Edgar stepped-in so I did not have a delay with the chec Edgar was not assigned to my car, as the service rep, but since the assigned rep. was tied up,Edgar stepped-in so I did not have a delay with the check- in process. He was considerate of my time and my prescheduled appt. Edgar kept me informed of my car's progress through servicing, he answered all my questions and he even arranged to have an additional task added to the work order, once I informed him of a potential under carriage problem on the car. He had this additional issue corrected while the car was up on the lift. His demeanor was friendly and he came to the waiting area to check to see if I needed any assistance since the servicing wait was greater than initially anticipated. I am very pleased with the Service Dept staff at John Eagle Honda of Dallas, Texas. This is the dealership where I purchased my Honda Civic Hatchback back in 2017 and I have never had any regrets. More

Edgar was very helpful and kept me updated during the process of my vehicle being fixed. He was also informative of other things that my vehicle needed to get done as well. Edgar was attentive and answer process of my vehicle being fixed. He was also informative of other things that my vehicle needed to get done as well. Edgar was attentive and answered all my questions and concerns. More

The Customer service reps from the service department literally treat you like the Honda commercials(Honda Cares). I’ll definitely be back! One happy customer!!! literally treat you like the Honda commercials(Honda Cares). I’ll definitely be back! One happy customer!!! More

I had a great experience- felt like the team cared about what was best/ safest and it was great working with Warren. I felt understood and listened to regarding my concerns when I brought the car in. what was best/ safest and it was great working with Warren. I felt understood and listened to regarding my concerns when I brought the car in. More

Great service John Eagle Honda provides Great service... both Sales and Service. Edgar was friendly and efficient. The wait time was shorter than estimated. Than John Eagle Honda provides Great service... both Sales and Service. Edgar was friendly and efficient. The wait time was shorter than estimated. Thank you very much More

Warren, wow great guy took care of me as soon as I walked In explained to me everything that was going on as well, and why the maintenance had to get done I definitely recommend going to him. In explained to me everything that was going on as well, and why the maintenance had to get done I definitely recommend going to him. More

Jose Hernandez changed my disposition immediately w/ a warm smile & positive attitude. I was not happy that my 1-year old battery had malfunctioned the day before. Jose assured me everything would be fi warm smile & positive attitude. I was not happy that my 1-year old battery had malfunctioned the day before. Jose assured me everything would be fine, it was. Thanks again Jose for a job well done. More

Jose hernandez is great people, excellent job, The service was fast as always, I will recommend the dealership to my friends, and I will continue doing service to my car with honda eagle. service was fast as always, I will recommend the dealership to my friends, and I will continue doing service to my car with honda eagle. More

I don't like the new way things are being done now. Before I could just pay the service person but now I have to go pay with someone else, I just don't like having to go to someone else to do the payme Before I could just pay the service person but now I have to go pay with someone else, I just don't like having to go to someone else to do the payment when clearly there's someone already helping me. I also don't like the fact that y'all don't bring the car up to the front anymore! Jordan is great as always, I have nothing negative to say about him. More