John Eagle Honda of Dallas - Service Center

Pricing could be better The employees are always friendly and provide clear information. I’ve been bringing my vehicle since I bought it 2 years ago and they always do a good The employees are always friendly and provide clear information. I’ve been bringing my vehicle since I bought it 2 years ago and they always do a good job. The only comment I have is that prices could be better but they also provide services you don’t usually get at other places. More

Consistent quality service We’ve been customers since 1997. We keep coming back because we trust that what you say needs to be done really needs to be done. We appreciate honest We’ve been customers since 1997. We keep coming back because we trust that what you say needs to be done really needs to be done. We appreciate honesty and integrity in service departments, not salesmanship. More

Great Quick and timely service. Complimentary popcorn and drinks were a plus. Friendly staff helped clarify some components of the car that I myself was una Quick and timely service. Complimentary popcorn and drinks were a plus. Friendly staff helped clarify some components of the car that I myself was unaware of More

Excellent A1 Service with Edgar Juarez Edgar explained what service was needed, and pointed out additional services needed in the future without pressuring me to have them done right then. Edgar explained what service was needed, and pointed out additional services needed in the future without pressuring me to have them done right then. I will have the recommended services done in November. More

Oil change service I came to change my oil and didn’t have a lot of time as I needed to pick my kids from school and Edgar was so friendly and helped me finish in almost I came to change my oil and didn’t have a lot of time as I needed to pick my kids from school and Edgar was so friendly and helped me finish in almost one hour. More

Service department totally disorganized I had to suffer using the service department while the car was under warranty but it was always a frustrating experience. I haven’t used it for severa I had to suffer using the service department while the car was under warranty but it was always a frustrating experience. I haven’t used it for several years but there was a problem with my car that I thought might be handled better with Hi da specialist. I thought maybe they would have cleaned up their act over the past two year - but nothing has changed. As happened every time before, I made an appointment on the web and showed up and no one heard of me. While the actual people I meet are quite nice they are working under serious handicaps. Dylan helped me this morning but he was at a loss to understand why my appointments never show up in their records even when I show them my online confirmation and still - Bambi in the headlights look. It’s not Dylan’s fault. He did the best he could with a dysfunctional organization. The initial experience just checking in always makes me wonder how far down the lack of attention to detail goes. More

Free car wash service is wonderful I bought my Honda Accord coup at this place 8 years ago, back then I would review it with Okay service. Recently I started coming back for their f I bought my Honda Accord coup at this place 8 years ago, back then I would review it with Okay service. Recently I started coming back for their free car wash service as they promised, it is so good to see John Eagle really upgraded their everything - service is very nice, Edgar is my go-to person every time I get here, he is super helpful, very gentle, friendly, professional and efficient, he even showed me around to waiting area and break room which has free popcorn, high-end coffee machine, donuts and other drinks. Keep up with the good service and keep good people like Edgar, these are the reason that we as customer will come back again and again, recommend it to our friends and families too. More

Awsome! Edgar Juarez was my Service Advisor. He was the best. He thoroughly explained my service and told me what to expect cost wise.Sometimes younger pe Edgar Juarez was my Service Advisor. He was the best. He thoroughly explained my service and told me what to expect cost wise.Sometimes younger people have little patience for older adults....not Edgar! He was kind, patient and had a great sense of humor (important)... Sally LeFevre More

Edgar was very helpful and kind and thorough, especially when it came to explaining the process and service performed. The service time was actually less than was initially quoted which was awesome. when it came to explaining the process and service performed. The service time was actually less than was initially quoted which was awesome. More

I like John Eagle Honda because everyone is knowledgeable and polite. I’ve always had excellent service without any problems. I highly recommend this dealer. and polite. I’ve always had excellent service without any problems. I highly recommend this dealer. More