John Eagle Honda of Dallas - Service Center

Edgar was awesome! He was very attentive, only cared about my needs before anything else, and made me feel comfortable leaving my car in his hands. Because of Edgar, I’ll be back! about my needs before anything else, and made me feel comfortable leaving my car in his hands. Because of Edgar, I’ll be back! More

Subpar customer service Called yesterday to make an appointment for an oil change for my Acura. Was asked to come by today as a walk-in. I was in fact looking for the Acura d Called yesterday to make an appointment for an oil change for my Acura. Was asked to come by today as a walk-in. I was in fact looking for the Acura dealer and at around 4:25, I mistakenly landed at this Honda showroom/service division. When I walked in and requested for an oil change, I received a lukewarm response. Well, "you don't have an appointment?", I was told it was going to take at least 2 hours, "the customers that came in at 2:45 are still waiting." I had to get back to the hospital and so I left. Just around the corner was the Acura showroom I was actually looking for. I went in and was promptly attended to. I was a healthcare worker and was getting my oil change free.... I had been working taking care of patients all this while and this was the first time I received a cold shoulder at a dealer's place. I do not recommend John Eagle Honda of Dallas. What a contrast to the Acura service center. More

First SVC Check after lease Two Updates: 1) Jacob Hernandez = Excellent, patient, listened, explained stuff, etc.; really nice fellow. 2) This next issue has NOTHING to do w Two Updates: 1) Jacob Hernandez = Excellent, patient, listened, explained stuff, etc.; really nice fellow. 2) This next issue has NOTHING to do w/ Jacob. I received emails reminding me to bring the lease car in for "servicing". I sent 4 EMAILs to John Eagle over a 4 week period to inquire about the "real need" to bring the car in considering I now work from home and the car only has 661 miles on it since FEB. No Response...so I left my safe home....and visited your SVC DEPT to see if they could help. Was advised that "yes" I still need to bring the car in for an oil/filter change even if only 661 miles. So I schedule today's appointment - which costs $67.60. A simple email response could have save me (and your staff) from having to physically come in contact with one another. Oh, yes, I could have called - but I didn't have confidence that I would secure accurate directions over the phone. I wanted an email response. Thanks for letting me share. More

Always amazing service. So happy to have Jordan back as my service advisor. He greeted as I pulled Into the service bay & handled everything needed. Contacted quickly with the details of recommended servi my service advisor. He greeted as I pulled Into the service bay & handled everything needed. Contacted quickly with the details of recommended services. More

Great service. Carlos Rojas explained tire options in detail, which allowed me to make an informed decision. He also sent me timely updates on the status of my serv Carlos Rojas explained tire options in detail, which allowed me to make an informed decision. He also sent me timely updates on the status of my service request. More

Extraordinary Service ... Again Once again when bringing my Honda in for service I received the excellent service that I've come to appreciate. Jose's attention to details about my s Once again when bringing my Honda in for service I received the excellent service that I've come to appreciate. Jose's attention to details about my service options were concise and precise. More

Easy to get an appointment Was surprised that an appointment was available on Saturday morning. Dropped it off before 9 a.m. and it was ready by 1 p.m. Painless experience. Was surprised that an appointment was available on Saturday morning. Dropped it off before 9 a.m. and it was ready by 1 p.m. Painless experience. More

General maintenance, oil change,tire rotation Excellent visit, very professional and courteous. I would not hesitate to ask for Edgar on future visits to the service department. I have bought many Excellent visit, very professional and courteous. I would not hesitate to ask for Edgar on future visits to the service department. I have bought many cars from Eagle and continue to enjoy the service and reliability. More

Service Advisor, Jacob Hernandez, was great! Jacob and Jordan Hernandez are the reason that I come to John Eagle Honda for service. They are professional, knowledgeable, and courteous! Jordan Hernandez are the reason that I come to John Eagle Honda for service. They are professional, knowledgeable, and courteous! More

Hernandez was great and the service was excellent I think that every service person at John Eagle who has waited on me in the past has been excellent. We come to John Eagle because we know that our H I think that every service person at John Eagle who has waited on me in the past has been excellent. We come to John Eagle because we know that our Honda will be taken care of in the best way. Especially, Hernandez in the service department who let me know when my car would be ready. I purchased my Honda CRV in 2015 and still love the car. More