John Eagle Honda of Dallas

My second, the first was in 1980 I bought an Accord after I graduated from college, which was my first new car. That was in 1980. I put 175,000 miles on it. Two days ago, I bough I bought an Accord after I graduated from college, which was my first new car. That was in 1980. I put 175,000 miles on it. Two days ago, I bought my second Accord from the same dealership. Their service--salesman, etc.--were great. I knew what I wanted and had looked at other dealerships in the Dallas area. None compared to these people. You may have a different experience. Mine was superb. More

Horrible service This dealership is HORRIBLE! The sales representatives and managers are unprofessional. They pretend to care about providing you a reliable car but i This dealership is HORRIBLE! The sales representatives and managers are unprofessional. They pretend to care about providing you a reliable car but i found that not to be true. I put a down payment on a car and when i drove it home the car was a piece of trash. I literally had body cramps from trying to keep the car on the road. DO NOT PURCHASE\Lease from this dealer. I will NEVER recommend anyone to this dealer. More

harassment stupidity and a tent revival I live in California, when I was in Dallas over a year ago I took my honda in for the to look at. The service was terrible, clueless is an understatem I live in California, when I was in Dallas over a year ago I took my honda in for the to look at. The service was terrible, clueless is an understatement. They have called me 6 times in two months to remind me I am due for service. Seriously? I am treating for auto immunity and I have asked the several times to take me off the list. This idiot calls me yesterday and tells me again in her chirpy little 12 year old voice, and I tell her to stop harassing me. Two min later from her personal cell phone she texts me and says she will pray for me and my temper. WOW. Then when I call to speak to the head of service another 12 year old lies and tells me she is the CEO. LMAO. This dealership is about as unprofessional as they come I do not recommend them for anything except maybe a layin a hands tent revival More

Refreshing I dealt with Rockwall Honda, SO unhappy with Chris Wilhaus there. $3000 plus dealer options that I didn't want or need that they add on. Went back to I dealt with Rockwall Honda, SO unhappy with Chris Wilhaus there. $3000 plus dealer options that I didn't want or need that they add on. Went back to John Eagle and got great deal with John Moran. Thanks John Eagle! I'll buy from you again. More

Great customer service and the explanation was great 👏🏻 Alvin was great and yes I already had recommended two friends To visit John Eagle Honda of Dallas and see Alvin for a new car. Alvin was great and yes I already had recommended two friends To visit John Eagle Honda of Dallas and see Alvin for a new car. More

Unreliable, untrustworthy I purchased a used vehicle with 83000 miles It took them 8 days to detail and inspect the car. The day after the vehicle was finally received there I purchased a used vehicle with 83000 miles It took them 8 days to detail and inspect the car. The day after the vehicle was finally received there was a noise from the front end that turned out to be bad control arms. Within a week the engine light came on, this turned out to be 2 bad censors. The heat stopped working as well as the turn signals and rear wiper. I took the vehicle to a technician of my choice, John Eagle Honda would not agree to pay even half of the repair coast of $3000. They picked up the car a week later, kept it for another 35 days and thensaid they repaired everything. Hahaha, noise is still in the front end and the engine light came back on in 4 days! They said they found no problem with the heat, turn signals or rear wiper but they are miraculously working. Now I cannot even get them to call me back. NEVER DO BUSINESS WITH THEM!!! More

Not Trustworthy I purchased a 2013 Nissan Versa from these guys with 68000 miles. And less than 1000 miles later it needed $1,100 of work to replace the control arms I purchased a 2013 Nissan Versa from these guys with 68000 miles. And less than 1000 miles later it needed $1,100 of work to replace the control arms. The Nissan tech showed me the arms and they had been worn out before I bought it. This would have not been missed on a maintenance inspection when they received the car. John Eagle is not a trustworthy place to purchase a car and I will not do business with them again. I would give less that one star if I could. Scott Sackett More

customer focused I purchased a used Honda CRV yesterday from John Eagle and was very pleased with my customer service experience. David Rivera was attentive and very e I purchased a used Honda CRV yesterday from John Eagle and was very pleased with my customer service experience. David Rivera was attentive and very easy to work with. I was welcomed by several people and the financing manager introduced himself within the first 5 minutes of my visit. The whole process was painless. I have been saving for a new car since my daughter joined the Navy. I am a single mom and have worked very hard for what I have. John Eagle made me comfortable and I proud to spend my hard earned money. I am a customer for life now! Thank you for your courtesy and awesome customer service!!! More

Salesman “Babies” Military Personnel My husband and I accompanied my mother to John Eagle Honda on the 4th of July as she purchased a new Honda. Our experience included interactions with My husband and I accompanied my mother to John Eagle Honda on the 4th of July as she purchased a new Honda. Our experience included interactions with employees that provided adequate services as well as markedly poor service. Upon discussion for the trade in value of our car, the salesman, Glen, was not respectful towards any questions we had. When my husband asked for a print out of more information regarding why we received the trade in value, he respond that he would “baby” him and provide the information. It is unacceptable to use this language and “baby” towards veterans on any day but especially on a holiday such as the 4th of July. If you value people who respect the military, do not give your business to Glen at John Eagle. However, at the end of our visit Jerome, who works in financing, was very personable, kind, and able to explain answers to every question asked. However, our overall experience from here was clouded with disrespect and we will not buy any cars from this dealership. More

Don't Bother Let me tell you about my experience at John Eagle Honda, first I saw a car I had been looking for my wife for weeks had exactly what I was looking for Let me tell you about my experience at John Eagle Honda, first I saw a car I had been looking for my wife for weeks had exactly what I was looking for. So I emailed one of the salesman (Deepak) and they had the car and was told come check it out. I thought great ill head over give it a test drive and see if it is a good car. I drive over there late after work and am told I am not allowed to test drive since it has a recall and cannot be driven off the lot it can only be turned on and sat in. Well why would I buy a car I cant even drive especially since I was hearing some engine issues already. I was told they just got the car that day and have not been able to service it but when it is delivered it will be fully serviced and wont have any engine issues. I go inside to work on negotiations not realizing I would have to maintain full coverage due to going through the bank I told them I would take a night to consider all the costs and options and may go with a cheaper car I can afford without the bank. I was told that with buying a car with them as part of the cost they provide collision coverage so if I was ever in a wreck I could get my car fixed through them after a night of thinking I make the decision to buy it and take a chance. I was told the car would not be delivered until the recall was fixed and would be provided a car until then and the check I gave them wouldn’t be cashed until delivery. A week after telling me that I get a call from Tarek saying well our accountant told me we have to cash the check now even though you don’t have your car yet. Well 2 rental cars, the first of which had to be turned in 1 week later and was given 2 hour notice and 2.5 months later I finally get the car in my possession. A day after I picked up the car I am told I need to go back to the office and sign something else, come to find out it was to post date the paperwork I had already signed to when it was delivered instead of when I actually bought the car. Now lets fast forward a bit first off 1 month or so goes by and the air conditioning is already acting up its blowing hot air and cold air alternating when the AC is on then I get hit by someone the insurance is still dragging their feet so I decide hey I have collision coverage through the dealership let me go that route. I email my salesman and he says yeah you’re covered but why doesn’t your insurance cover it to which I explained remember I said I didn’t want to pay the extra for full coverage. Well suddenly all communication from their end stops. I go take a look at the part of the paperwork including the coverage and see that if you change coverage when from when you purchase the car that coverage is no longer valid. Now you could chalk this up to not reading everything and normally would be right except when they had me sign that part it was on a tablet that only had the signature line and nothing to read until it was printed out. When I confronted them about this I was told what I was saying was in bad taste and I wasn’t being a good Christian. I would not recommend buying anything from here. More