John Eagle Honda of Dallas

Differentiators: Integrity, Respect and Professionalism I have dealt with a number of dealerships in the past and my experience with John Eagle Honda stands out by a large margin. This is due primarily to h I have dealt with a number of dealerships in the past and my experience with John Eagle Honda stands out by a large margin. This is due primarily to how professional, honest and respectful the staff is. My experience started with me finding a price for a new Pilot at John Eagle, on CarGurus, for a few thousand lower than the MSRP and any other dealership I've seen. I scheduled an hour to come in during my lunch break, having called ahead and informed them that the first thing we would need to do is appraise my current vehicle (trade in). When I showed up, I was met by Maribel. She immediately had my vehicle appraised without pushing anything on me - she was very respectful of time. I expressed interest in their new Pilot. She pulled it around, we looked at it, and quickly got to negotiations. Negotiation process with Max and Maribel was fast, focused and respectful. They honored the CarGuru's price (though that price was lower than what they had at the dealership). We settled on a mutually agreed upon price point. So far the experience was fine, but nothing special. The staff at John Eagle really shined when I went to get my car later that afternoon: 1. Maribel was helping me move things out of my old vehicle into my newly purchased one, when both she and I noticed some dings/scratches on the bumper. Actually, Maribel noticed them, and before I had a chance to say anything - mind you, the deal was done at this point - she said "Don't worry, I will take care of this". The next day, John Eagle set me up with a loaner vehicle for the day while they fixed the imperfections in the paint! 2. Marble was always accessible and highly responsive. She and I had to coordinate the new car's touch up and the loaner pick up. Through text and phone, she always got back to me within an hour. I always felt that she had my best interests in mind. 3. In finance - there was no upset, no gimmicks. Just great friendly conversation with Tariq. Fantastic dealership, great people, wonderful customer service. More

reacted to an unexpected issue with precision and candor My service advisor candidly explained an unforseen problem that a technician caused and put me in a rental and got me on my way. His handling of the My service advisor candidly explained an unforseen problem that a technician caused and put me in a rental and got me on my way. His handling of the matter could not have been better. More

Quick and Hassle Free Service department staff had excellent customer service and finished the work in a timely manner. I love that I was able to pay via email quickly and Service department staff had excellent customer service and finished the work in a timely manner. I love that I was able to pay via email quickly and go. More

Service department I took my car in to repair a flat tire. The roadside assistance was very useful. They came within a 30 minute time span. The tire was repaired. I took my car in to repair a flat tire. The roadside assistance was very useful. They came within a 30 minute time span. The tire was repaired. More

Review Great Service, definitely satisfied with prompt and efficient service. I just wish this review didnt have a 25 word minimum since I have zero complain Great Service, definitely satisfied with prompt and efficient service. I just wish this review didnt have a 25 word minimum since I have zero complaints. More

Second time customer Just leased my second Honda from John Moran and the Eagle team. My wife and I were "just looking" and checking out the 2017 CR-V. After a test drive Just leased my second Honda from John Moran and the Eagle team. My wife and I were "just looking" and checking out the 2017 CR-V. After a test drive and some negotiating, we drove out with a new 2107 CR-V Touring fully equipped at the price we wanted to pay. The entire experience was just like the first on, no problems, no pressure, all of our questions answered honestly. A great experience in all aspects. I have no hesitation in recommending John Eagle Honda and John Moran. More

Very pleasant We visited several dealers the week before we came to John Eagle Honda, so we had encountered all sorts of personalities and sales tactics. Mark was We visited several dealers the week before we came to John Eagle Honda, so we had encountered all sorts of personalities and sales tactics. Mark was friendly and helpful without being pushy. It was a totally pleasant experience and I'm completely thrilled with my new HR-V. More

Excellent Experience The best car buying experience I have ever had! Mark was a very knowledgeable sales person and took the time to explain everything thoroughly and answ The best car buying experience I have ever had! Mark was a very knowledgeable sales person and took the time to explain everything thoroughly and answered all my questions. I will definitely recommend John Eagle Honda to all my friends! More

Two week follow up Had an issue with a 2017 CR-V. Service Department did a great job. Very efficient. Very Professional. I am impressed. Thank you Very Much. Had an issue with a 2017 CR-V. Service Department did a great job. Very efficient. Very Professional. I am impressed. Thank you Very Much. More