John Eagle Honda of Dallas

I took my 1998 Honda Oddessy in to get a safety inspection sticker after it had been sitting in the driveway unused for two years. It failed the emmissions test. Mike told me that since it had been inspection sticker after it had been sitting in the driveway unused for two years. It failed the emmissions test. Mike told me that since it had been sitting usused for so long, it needed to be driven 30 miles to reset the sensors. I drove it 40 miles and returned the same day. The sensors still had not reset. The mechanic took it out and drove it to get the sensors to reset. It then passed the inspection. Mike and his team when way above the call of duty to see that my car finally passed the inspection. I think most places would have just told me it failed. I was very impressed with their dedication. More

I would recommend this dealer and salesperson in particular because: 1.) he offered a competitive price over the phone very close to the consumer report number. Not a "poker player" trying to ma particular because: 1.) he offered a competitive price over the phone very close to the consumer report number. Not a "poker player" trying to maximize profit. 2.) In order to help me get a fair price on my trade in he recommended another business (auto trader). This showed he was interested in being fair and not just making as much money as he could on one customer. 3.) Was informative on detail. It was clear he cared about his customers by the amount of time he spent on details. He was not interested in a quick sale to just move to the next. 4.) He and the finance person did not try to sale me things I did not want. More

My Sales representative Joel Anzaldua II is fabulous; he gave the best run through I have ever had on my new Honda Civic; he introduced me to my new service manager Jeremy New. Cheryl Black-was fast and fab gave the best run through I have ever had on my new Honda Civic; he introduced me to my new service manager Jeremy New. Cheryl Black-was fast and fabulous with my paperwork; Kelly Moody a delight. Marie made the acquisition of getting my new DPS sticker associated with my personal tags easy; Danny Saber most helpful with my after market questions. And the follow up from all of the associates at John Eagle Honda has been fabulous. My service experience from the new car perspecitive has been excellent. I am looking forward to continued good service when I take my car in for oil changes etc. Which I know will only be twice a year. The deciding factors in my buying the Honda Civic were: 1. I wanted a compact car which was fun to drive (I am not a floater). 2. Want good gas mileage -- looking forward to 30-35 mpg from the Honda. Wanted a car with little service requirements (your package makes this a slam dunk) and ... the fact that free loan cars are available (with a reservation for repairs requiring overnight service). And, I wanted my monthly payment to be around $300. More

Joel was an excellent salesman--personable, knowledgeable, and understated. I experienced no heavy-handed sales tactics from him and greatly appreciated this fact. Although I came in expecting knowledgeable, and understated. I experienced no heavy-handed sales tactics from him and greatly appreciated this fact. Although I came in expecting to buy a new car, he found a certified used car on the lot that exactly fit my specifications, all of which worked out just fine. More

Great and friendly service. Accepted another dealer's service coupon and also provided me with a free tire rotation. The service time was fast and efficent. The dealer provide free water, coffee, sandwic service coupon and also provided me with a free tire rotation. The service time was fast and efficent. The dealer provide free water, coffee, sandwiches, and donuts. The waiting area was clean and comfortable. More

Reatha is the best! Best experience at a dealership we have had! Reatha took the time and was very patient in our decision buying process. She was able to locate the auto we wanted. Reatha also explain have had! Reatha took the time and was very patient in our decision buying process. She was able to locate the auto we wanted. Reatha also explained every possible option on the auto. I would highly recommend this dealership. Ask for Reatha! More

Bought a new Honda CRV 2010 EX-L with navigation. Had agreed upon a price over the phone. Went down and whole things changed. 1500 bank fees was added saying that the bank will give loan only if the bank agreed upon a price over the phone. Went down and whole things changed. 1500 bank fees was added saying that the bank will give loan only if the bank fee is put down. Kelly did his best in doing things right. But at the end of day word is important. Before heading to the dealership i had submitted my online application for credit approval and everything was go. I was told clearly that the application is approved and the finance rate is between 5 and 6 %. How can things change once i reached the dealership. Having a credit score of 698 and not getting loan is something surprising. One of the finance managers whom i could not understand much said theres nothing we can do and we should hear something after 2 days. Things i feel i was let down were 1. Price of car --- I ended up paying more than the value of car and the price quoted - almost 1500 $ 2. Financing - was given a whole different picture upon reaching the dealership. waited for 2 to 3 hrs and to top it off - the bank fee for which i dont see the written approval from bank. 3. Customer service was poor. 4. Forgot to put the temporary title at the back and had to go back in again. Finally i did buy the car !!! As we had gone on a one way car rental...Words were not kept as promised. I expected better customer service and satisfaction. Sam More

We are repeat customers and knew we would return to this dealership. Everyone is very helpful, friendly and patient from sales to finance to service. I don't dread going to the dealer for anything. At this dealership. Everyone is very helpful, friendly and patient from sales to finance to service. I don't dread going to the dealer for anything. At this point we will remain loyal Honda customers at John Eagle. More

Excellant Service. I had an issue with my axle seal leakig and Service Advisor Jesse Hernandez took care of me. He is definetly a HUGE Asset to the dealership as far as I am concerned. I know I can alw leakig and Service Advisor Jesse Hernandez took care of me. He is definetly a HUGE Asset to the dealership as far as I am concerned. I know I can always count on Jesse to be there and take care of any situation. Superb Customer Service...I would strongly recommend Jesse and John Eagle Honda of Dallas. More

Mr. Garcia went above and beyond the call of service with my vehicle. He identified the potential problems with my car that could have caused a major safety issue for me. His care and concern shown while ser my vehicle. He identified the potential problems with my car that could have caused a major safety issue for me. His care and concern shown while servicing my car exemplifies his level of service commitment that the dealer offers to his clients. Mr. Garcia is a great asset to the John Eagle dealership and I am very happy to have worked with him. More