John Eagle Honda of Dallas

I originally brought my car in to the dealer a few weeks ago looking for an oil change. I was a walk in with no appointment and was greeted promptly by Mr. Jennings. He walked me out to my car and gave me ago looking for an oil change. I was a walk in with no appointment and was greeted promptly by Mr. Jennings. He walked me out to my car and gave me quick feedback to my car, it's proper oil type and what I should look for in the future. He also gave me a time frame for when I should come back in for an oil change. I came back today to get my oil changed and tires rotated. Lamont was ready for me, took my car and showed me to an area where I could get some work done while waiting on my car. The car was ready quicker than the original estimate, a pleasant surprise. Lamont has been a complete professional in my dealings with him and his customer service is well above par. I work in the customer service industry and am rarely satisfied with the level of customer service I find. More

The sales process at this dealership was poor. I was paying in cash (writing a check) but still had to wait over two hours for all of the "paperwork" to be accomplished. Unacceptable. I was also given paying in cash (writing a check) but still had to wait over two hours for all of the "paperwork" to be accomplished. Unacceptable. I was also given a "We-Owe" for the navigation manual and the "CR-V" emblem that was missing off of the liftgate. This was on Feb 21, 2011. After multiple phone calls to the dealership over the course of 8 weeks, I still had not received the owed items. Finally, after many failed assurances that it would be "taken care of", I called and asked to speak to the manager, Bill Hunt, and was assured that the items would be going out within 2-3 days. This was on April 12. Finally, on April 19, after not receiving the items, I called and asked to speak to Bill. I had been calling every weekday since the 12th of April to check up on the status of the shipment with Bill. When I spoke to Bill on the 19th, he seemed surprised to hear from me. It turns out that someone in the pre-owned department had been answering the phone as Bill Hunt and led me to believe that I was speaking to him and that he was handling it. It turns out that was not the case. THE PEOPLE AT THIS DEALERSHIP ARE LIARS. If they cannot be trusted with a simple task like sending a paying customer something he is owed at the time of sale, they absolutely cannot be trusted when it comes to doing any type of business with them. THERE PEOPLE ARE NOT WORTH DOING BUSINESS WITH AND ARE NOT TO BE TRUSTED. AVOID JOHN EAGLE HONDA. More

I went to get my oil changed and went through the express service. I was given good service. The guy was very knowledgeable. He rotated my tires and I was taken care of. I liked the one on one service given. service. I was given good service. The guy was very knowledgeable. He rotated my tires and I was taken care of. I liked the one on one service given. He had me in and out in 30 minutes. I appreciated that. More

I came in to get my oil changed. Lamont was the employee who worked with me. He was extremely professional and helpful. He also looked up if the oil change would be covered under the plan that I had initial who worked with me. He was extremely professional and helpful. He also looked up if the oil change would be covered under the plan that I had initially purchased. The price for the service was fantastic... I paid nothing. The whole experience was great. I highly recommend Lamont and the Service department at John Eagle Honda of Dallas. More

This is my second time bringing my Pilot in for routine service with Lamont. He is always extremely courteous, friendly, and lets me know exactly what is going on with my car. I will always make my servi service with Lamont. He is always extremely courteous, friendly, and lets me know exactly what is going on with my car. I will always make my service appointments with him and will always come to John Eagle Honda for service and when it's time to purchase my next vehicle! More

John Eagle and Ross Iver are the Greatest! Over the past John Eagle and Ross Iver are the Greatest! Over the past 12 years, our family has driven Hondas. We have used 3 different dealerships, but John John Eagle and Ross Iver are the Greatest! Over the past 12 years, our family has driven Hondas. We have used 3 different dealerships, but John Eagle stands out so far ahead of the others because of the friendly, knowlegeable and exceptional customer service. The overall Experience was great! While in Dallas, my window fell down into the door. Lucky for us John Eagle was the closest dealership to us. We went in for the repair and walked out with a '11 Honda Accord with navigation. ROSS IVER took care of us. His expertise, knowledge of cars, and the excellent customer service he provided helped us to make the decision to purchase. Being technology challenged, I was ready to take a hammer to my navigations system before I was able to come back for my "class". Ross patiently went over every aspect of my car step by step and even followed up to check on me as I shopped in Dallas. After his "class" I feel confident to correctly use my navigation system as well as other great features of the 'll Honda Accord. Even though we have to drive over 90 miles to John Eagle, it is truly worth it. I HIGHLY RECOMMEND JOHN EAGLE HONDA. Ask for ROSS IVER! He is the BEST! More

We went in for a basic oil change, but instead ended up leaving with a car that performs just like new. We were approaching our 60,000 maintenance and the technician we were speaking to recommended making leaving with a car that performs just like new. We were approaching our 60,000 maintenance and the technician we were speaking to recommended making all the necessary repairs. The technician was very knowledgeable and helped us make an informed decision. Also, since we had originally came in for an oil change, he offered us additional discounts on the remaining work to be done. I just wish the wait time would have been better communicated since we lived only a few miles from the dealership and would have rather been called to pick it up instead of waiting in the lobby. More

This is the second time I have brought my Volvo in for oil change, maintenance, and service. Lamont was highly recommended to me and he has been very professional and courteous both times. He is extremely oil change, maintenance, and service. Lamont was highly recommended to me and he has been very professional and courteous both times. He is extremely friendly and honest and I know that I am going to get the best deal and service in town. I feel so comfortable taking my car there and know that he can be trusted. I will continue to come to him for any of my future car needs. He is a wonderful asset to your dealership. More

Lamont was extremely helpful with the issues I have and his service has encouraged me to come back. Thanks. The dealership is excellent! I wish I had purshased my car from there, but I ended up purchasing his service has encouraged me to come back. Thanks. The dealership is excellent! I wish I had purshased my car from there, but I ended up purchasing my CRV from David McDavid in Irving. Good service! More

Our transmission failure on a 2002 Accord 4cyl is not uncommon (if you Google it) but Honda's 'official' support of our particular car did not apply, despite many problems documented. Nonetheless, when uncommon (if you Google it) but Honda's 'official' support of our particular car did not apply, despite many problems documented. Nonetheless, when our transmission failed at 51K miles, despite the car being 9 years old, I asked Mr. Alexander to hit Honda for some support based on our research indicating problems with the transmission. Tony came through and we got a new transmission at a substantial discount. I am satisfied. Making it easier was that we DID have all the service records for the car showing transmission issues beginning near the end of the official warranty. All of these were done at Honda dealerships. The records also showed that we had missed a fluid change (due to time, not mileage.) Oops, but I am glad that Honda stepped up and did not beat us up over it. Mr. Alexander also pointed out that we had missed the timing belt service. It too has a time limit (8 years) regardless of mileage. Right again, so we did that, too. (When the timing belt on a Honda breaks, its adios engine). Finally, I mentioned to Tony that the cruise control was inop and that turned out to be a simple (cheap) adjustment. I don't know if John Eagle service is more or less expensive than other comparable outfits, and I don't care. When my daughter called from some parking lot in North Dallas with a dead car, I called John Eagle, talked to Tony, told him the situation and drove over to pick her up. He coordinated the tow and everything else to perfection. When we picked up the car, she thought the seat was soiled from the service. Tony got it cleaned up pronto. It sucks to know that Hondas can have serious mechanical issues. Its worse to find that MINE quit but was not on one of the 'bad' lists. Its even worse that I, yes I missed some scheduled services. Its even more worse toting up the undergraduate, medical school and residency expenses coming down our way. The Accord MUST make the trip. Car expenses suck but with the very competent Tony Alexander on our side, I think we'll make it. More