John Eagle Honda of Dallas

My service advisor, Joel, was professional and concerned about my experience with the service department. I was upset about the cost of my services because I thought they would be covered by the expensive e about my experience with the service department. I was upset about the cost of my services because I thought they would be covered by the expensive extended warranty I purchased in 2019. I didn’t realize that the warranty ( extended) would expire before I finished paying for my car and before I had driven 50,000 miles. I did not expect the EXTENDED WARRANTY to end so early. I was disappointed that I have brought my car to a Honda dealership for all services YET no one checked out my cabin or air filters, my battery or the carbon build up WHILE IT WAS UNDER WARRANTY? I understand that this is how dealerships make money but it leaves a very bad impression on this customer. I’m also concerned that HONDA parts ( brake pads, air filters, etc.) do not last for more than 25,000 miles? Joel listened patiently to my complaints are he apologized profusely ( although he is not to blame). I had a $100 coupon and Joel was able to give me another discount. My car is making a clicking sound now and it was not doing that before I brought it in for service. Also my oil life indicator light keeps coming on and I am not sure how to turn it off. Overall I have not had any problems with the service department. I know that they are doing their job. I have no less than 35-40 emails from Honda and not one is a reminder that my EXTENDED SERVICE WARRANTY ( or pretend warranty) is about to expire. My expectations were that knowledge of this warranty would cause the service department to be more thorough when inspecting my car and determining what service was needed and/or what preventative maintenance was recommended. If that was done properly most of the services I paid for today would have been covered by the warranty. I now have to go to Auto Zone and purchase filters and replace them myself… not something that I expected to do after spending $2000 - $3000 on warranties and service. If you are still reading this review then I want you to know that I expect to pay more money for service at the dealership. I know that I can go to Kwik Car Or Walmart for a cheap oil change but I choose to go to the dealership because I thought that they would be more careful with my vehicle and with their customers. I don’t have a lot of extra money but I need transportation so my car is a priority… I suffer the cost. I thought I did that on the front end of this purchase by paying for the additional warranty when I bought the car. I realize now that was a mistake. I loved Joel but I have some negative feelings about HONDA right now. That says a lot because I have owned a Honda since 1996. More

The service was impeccable and every step of the way I was advised of where my car was what it was being done on it and what my pricing was thank you thank you thank you was advised of where my car was what it was being done on it and what my pricing was thank you thank you thank you More

Thank you so much for the help buying my 2024 CR-V Sport-L! Maribel was so nice and easy to work with. I didn't feel talked down to or under pressure. Sport-L! Maribel was so nice and easy to work with. I didn't feel talked down to or under pressure. More

Great service quick Response, sales person was amazing and helpful for us highly recommend this place and helpful for us highly recommend this place More

There general service apt was fast and efficient. Really appreciated the free car wash too. Really appreciated the free car wash too. More

Friendly, fast, fair and accommodating. Made the buying experience as enjoyable as possible. Whole process completed before lunch ON A SATURDAY! Made the buying experience as enjoyable as possible. Whole process completed before lunch ON A SATURDAY! More

Travis Mitchell was helpful in getting me the crv hybrid sport touring that i wanted sport touring that i wanted More

Travis and Mark went above and beyond in making sure my needs are met in the purchase process. No hassle and straightforward. However, when I asked for a complementary key ring, I did not appreciate the re needs are met in the purchase process. No hassle and straightforward. However, when I asked for a complementary key ring, I did not appreciate the response by Mark "You already got a great deal, you can buy any number of key rings with the money you have saved". That felt rude not only to me but my family as well. Could have as well said “we are out, sorry”. Except for that hiccup everything was fantastic. More

Professional, knowledgeable, modern and clean showroom, great sales rep, and, most importantly - fair price on a great car. great sales rep, and, most importantly - fair price on a great car. More

My wife and I recently had the pleasure of working with Travis Mitchell while purchasing our new car. From the moment we met him, Travis made us feel comfortable and at ease. His patience throughout the pr Travis Mitchell while purchasing our new car. From the moment we met him, Travis made us feel comfortable and at ease. His patience throughout the process was remarkable, as he took the time to answer all our questions and address any concerns we had. We never felt rushed or pressured, and his friendly demeanor made the entire experience enjoyable. Thanks to Travis's expertise and genuine care, we left feeling confident that we made a great purchase. We highly recommend Travis to anyone in the market for a new car! More