John Eagle Acura

2017 Acura MDX This was our first time at John Eagle Acura and Pete Sanchez made our experience a great one. We were interested in the Acura MDX and Pete made sure w This was our first time at John Eagle Acura and Pete Sanchez made our experience a great one. We were interested in the Acura MDX and Pete made sure we knew about all the features it had to offer. Even after the sale was completed he took time to show us how to use the technologies inside the car making sure all our questions regarding it were answered. I highly recommend going to this dealership and asking for Pete if an Acura is what you're looking for. More

Fantastic service and very knowledgable! Pete Sanchez assisted me in finding the Acura MDX verses the RDX. He was able to learn a few needs I would have for the car. I ended up buying a certi Pete Sanchez assisted me in finding the Acura MDX verses the RDX. He was able to learn a few needs I would have for the car. I ended up buying a certified vehicle instead off brand new with only 11k miles. He was informative and didn't come off as pushy at all. I also learned that Acura had a high safety rating and resale value through Pete. More

Very Dissatisfied I purchased a 2013 ILX from TJ it was a cold and rainy day. The price was negotiated on the phone. Went in to test drive the car I asked TJ has this I purchased a 2013 ILX from TJ it was a cold and rainy day. The price was negotiated on the phone. Went in to test drive the car I asked TJ has this car ever been damaged his reply no and the carfax is clean. I trusted TJ my mistake the front end and hood have been painted poorly and the sunroof is rusted. The whole experience with TJ was just unprofessional. More

Purchase of 2017 Acura RDX My first visit was to get a preliminary understanding of the Acura RDX. We were initially interested in a pre-owned car. Pete Sanchez took time to ex My first visit was to get a preliminary understanding of the Acura RDX. We were initially interested in a pre-owned car. Pete Sanchez took time to explain to us the various features of the car, showed us the difference between a 2015 and 2016/2017. he showed us the 4 cars that were available in 2015. We took the info home to digest. We did more looking and next day we found more vehicles on the website. We met again with Pete and showed him what we found. He right away mentioned to us there was an error in the mileage of the 2015 he gave us the info previous day. We expressed interest in looking at certified 2017 we saw on the web site. He suggested we consider a new vehicle if the difference in value was not significant, and we did. We came to an agreement on the final price and we decided to move forward with a new 2017. Pete was very professional and thorough during the whole process. There was no pressure. Of course we were a easy very customer since we made a very quick decision to purchase the car. After the test drive, he went through the features and controls on the car. He offered to spend more time with us whenever we wanted to. Tom Chau, the finance manager was also very professional and went through the various warranty and financing options. More

Professional, personable sales department Pete Sanchez was both professional and patient in ensuring that all our questions and concerns regarding the technology of our new Acura TLX were addr Pete Sanchez was both professional and patient in ensuring that all our questions and concerns regarding the technology of our new Acura TLX were addressed even after the sale had already been completed. I drove away feeling very comfortable with my new vehicle, knowing that I had a clear understanding of the features. More

Great Experience I got my first car here and the service was amazing. I would definitely recommend this dealership to anyone. It was truly great a great experience. I got my first car here and the service was amazing. I would definitely recommend this dealership to anyone. It was truly great a great experience. More

Great experience Pete Sanchez is great. He got me everything I was looking for in my new vehicle. Awesome guy! Love my new RDX. He gave me great instructions on the te Pete Sanchez is great. He got me everything I was looking for in my new vehicle. Awesome guy! Love my new RDX. He gave me great instructions on the technology and set it up for me. More

Very satisfied I purchased a 2015 Acura TLX from Pete Sanchez over a year ago and he was a.very pleasant salesman and this dealership also has a wonderful service d I purchased a 2015 Acura TLX from Pete Sanchez over a year ago and he was a.very pleasant salesman and this dealership also has a wonderful service department my service Consultant was Scott Sheley on my first visit For oil change and he accommodated me with loaner car and phone call when car was ready and now does it on each service for me. I was treated very nice from all employees at John Eagle Acura Katy, Texas and am planning to purchase my second vehicle. More

Car buying experience My salesman, Juan Sanchez, was delightful to work with. He sold me only a car that met my needs and did not try to over sell me a car that I didn't n My salesman, Juan Sanchez, was delightful to work with. He sold me only a car that met my needs and did not try to over sell me a car that I didn't need. He was very professional. I would definitely recommend your dealership and Juan to anyone interested in buy a car. More

Sloppy work and uncaring attitude When I had my car serviced here, 1. They left all the tools that came with the car scattered in the back of the trunk. 2. When negotiating for the When I had my car serviced here, 1. They left all the tools that came with the car scattered in the back of the trunk. 2. When negotiating for the car they took me into a back.room where they attempted to change both the price and the interest rate . They then insisted I buy features I didn't want and I threatened to report them for shady practices 3. When taking the car in for service, they harrassed me to sell my car to them and buy the new model 4. Work is not done when promised 5. When the keys stopped working they had me buy an Acura battery for the key when really the key required re-programming. 6. When you ask to speak with the service manager they say he will call you back but he never does Don't use John Eagle Acura. Go somewhere else and avoid being hassled. More