Joey Accardi Chrysler, Dodge, Jeep, Ram

HORRIBLE customer service I had my oil changed at this dealership and they failed to put the air filter back on correctly so all the oil leaked from my car. At this time, I ha I had my oil changed at this dealership and they failed to put the air filter back on correctly so all the oil leaked from my car. At this time, I had also purchased an oil service change plan that cost approx. $75. Luckily, by the time all the oil leaked I was close enough to a service station for repair and my engine was not damaged (as far as I know) The service manager, Brent, also said he saw oil leaking from my jeep as I drove away... do you think he called me? I demanded to have my money back from the dealership, which I still have not seen and it's been over a month. Brent is the worst service manager I've ever had to deal with, not only with cars, but any kind of customer service issue. I also had to take my jeep in for a recall on a clutch interlock switch while this all was going on. I made 2 appts. and both times after driving all the way in, Brent tells me that the ordered part has not come in yet. Finally, I told him to call ME when the part arrives to stop wasting my time. And I never heard from him (shocker) so when I actually called him, he told me the part was there. Seriously? WORST SERVICE EVER. I will be driving to MIAMI from now on!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I came back because of the salesman Corey They had the Ram truck we were looking for. The salesman Corey knew the answer to every questions we had on the truck. I am in sales myself & it was i They had the Ram truck we were looking for. The salesman Corey knew the answer to every questions we had on the truck. I am in sales myself & it was important to me to have my questions answered properly. The other dealer I visited said he had the Ram we were looking but when we showed up the truck was not in stock & the salesman could not answer the questions I had. From the sales manager Rob getting involved to George the finance person all was a great buying experience I definitely recommend this dealership. More

Easy buy! Great experience top to bottom! To the point sales force, no BS! They got me what promised, for the price promised, within the time frame promised. Great experience top to bottom! To the point sales force, no BS! They got me what promised, for the price promised, within the time frame promised. More

Jeep Wrangler Sport Sales people worked with us and were great. Dealership was accommodating and friendly. When we left we felt we have been treated well and shown the Sales people worked with us and were great. Dealership was accommodating and friendly. When we left we felt we have been treated well and shown the full working of the car and accessories. More

Willing to work with you Everyone was very friendly and willing to work you on pricing. Phil was especially a really great guy. I felt he was extremely honest with me. Everyone was very friendly and willing to work you on pricing. Phil was especially a really great guy. I felt he was extremely honest with me. More

Best services I was referred to this dealer and I didn't want to go because it was to far and I have one dealer at 5 minutes from my house but I had a really bad ex I was referred to this dealer and I didn't want to go because it was to far and I have one dealer at 5 minutes from my house but I had a really bad experience in the one by my house that I have to decide to go Joey Accardi and I have to admit that my experience it was excellent and I recommend this dealer and definitely I will come back if I need it again. More

Horrific Sales contact and Service The dealership sold to me a Nitrofill (Nitrogen instead of air in tires) package. The Jeep was delivered with 45 lbs pressure in one tire and 36, 37, The dealership sold to me a Nitrofill (Nitrogen instead of air in tires) package. The Jeep was delivered with 45 lbs pressure in one tire and 36, 37, 39 in the others... they never even attempted to get the tires correct upon delivery. I called then to schedule it being corrected with the sales person Greg Farnsworth as he said no problem just put regular air in the tires. I said then why did I get the package? He said it doesn't matter... I said I want NItrofill and the service was due and he replied they are just going to sell you on another package. I insisted to put Nitrofill in the tires and he said you don't get an appointment for that just bring it in and they will do it... I pulled in and t he service adviser said he would take it and then the mechanic started puttiing regular air in the left front tire. I said that is suppose to be Nitrofill and he said we don't have Nitrofill. I said the why did your dealership sell it to me? I went to find the service manager and he said oh he is new he didn't know we have it... I went to the Sales manager Joshua he said sorry go tell Reid. The service manager, Reid said just put regular air in the tires. I replied no and he said well tell the mechanic that it is in back. They later came out to say that the machine is broken. I went back to Reid whom did not want to speak to me me again but did so w reluctance. He said Greg should not have told me to just come in because he would have told me the Nitrofill machine is broken. The service manager Reid then stated that he did not know the machine was broken... I replied what good what that have done if you did no know your Nitrofill was not working? He said true, Sorry. He also apologized that the mechanic did no know they had Nitrolfill as he was new. I ask if they could call a local place to get a favor and the said no. I went into to speak with the manager and ask they could help and they replied 'No'. The salesman yesed me to death and said come in, the service department mechanic did not know they had Nitrofill, the service department manager blamed the sales manager for my coming by unexpected and the mechanic was not properly trained and the service manager was unaware that the Nitrofill machine was broken and had no customer service skills and refused to help me by asking a local vendor to comp me. The service manager said to just put air in the tires and I had to explain that they would have to deplete the tires and re-establish Nitrolfill and he said true, he said you will have to take another day off. The sales manager refused to further the effort r attend to the matter. I am very sorry I bought my Jeep here and I wont again. More

maintenance and service I have nothing but the best service from Reid, the service agent. He has always been attentive and have a willing attitude to address the issues that I have nothing but the best service from Reid, the service agent. He has always been attentive and have a willing attitude to address the issues that I have presented to him since purchasing my car. I think that his professionalism is exceptional and much appreciated. More

Problems with my Dodge Ram 1500 I bought a beautiful brand new Dodge 1500 4x2 back in October 2014 and after 2 weeks started having problems with the brakes.Its been in and out serv I bought a beautiful brand new Dodge 1500 4x2 back in October 2014 and after 2 weeks started having problems with the brakes.Its been in and out service for a total of 90 days or more and they couldn't fix the problem. First it was pulling to the left when you pushed the brakes, then traveling to long to stop mostly when you need to stop suddenly ( in an emergency ), so far the general manager and the service manager did not care less about my problem, actually i was a pain in the rear for them when ii am the aggravated person here. They asked me to call Chrysler witch i did, and of course as you know the communications are impossible. When you call Dodge is like calling nobody, you just leave messages in an answering machine, and after 30 days they and several stages and managers, their solution was sell them back my truck at the actual price of an used car in the market ??? Instead buying back the truck and get me on a safe truck and deal with their problem. Guys "I BOUGHT A NEW TRUCK THAT HAS BEEN TORN APART AND CHANGED PARTS SEVERAL TIMES AND THEY CAN NOT FIND THE PROBLEM" So after all these months and wasting time i gave up and learn how to leave with the brake issue. Now all my lights are on on the dashboard and the fuel sensor is not working since 2 weeks a go. I went to drop off the truck for service and they couldn't take it because it was Friday and they won't put me in a rental for the weekend, so i told the service manager i was traveling in the weekend for work and his answer was: "just keep the tank full"...funny and lucky guy, though. Ok, i come today Monday 7/13/15 to drop off the car and they couldn't take the car because the had too many cars and the same service manager tells me he can not put me in a rental again??? The guys name is Rease, shakes his head when he seas me coming back like i am a crazy person... Guess what Mr Rease and MR Joey Accardi, your customer service is the worst, your lack of interest about me driving a car that is not safe is a liability is second to none ! Chrysler or Dodge, i love your cars but please do not manufacture them on Fridays. I will go to the Lemon Law to see if it works, since Joey Accardy hides to take responsibility, and i will also try to get a lawyer to give you a little head ache that you well deserve More

Great deal on the truck of my dreams. Jesse was great. I came in with a budget in mind and they made it happen. Couldn't be happier. Can't take my eyes off my new Ram. Jesse was great. I came in with a budget in mind and they made it happen. Couldn't be happier. Can't take my eyes off my new Ram. More