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Joe Rizza Ford Lincoln
Orland Park, IL
2,882 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,882 reviews
December 19, 2020
The service was good, but the vehicle broke down on me at the grocery store 2 days after purchasing it. The battery was fried and I had to get a new one. The first time I rolled the passenger side window dow the grocery store 2 days after purchasing it. The battery was fried and I had to get a new one. The first time I rolled the passenger side window down to talk to a friend, the weather stripping came down with it and I couldn’t roll it back up. The brakes were squeaking and had to have new brake pads put on within a week or two of having the vehicle. I bought a used vehicle, so I know it could have some minor issues, but all three of those were very embarrassing for purchasing a new-to-me vehicle. More
by LORIAMOORE0
Verified CustomerEmployees Worked With
Julia Luna
December 18, 2020
I received very Good service. The staff was very helpful, especially Tom,service manager.he went out of his way to assist me with a question I had about a relatives car. especially Tom,service manager.he went out of his way to assist me with a question I had about a relatives car. More
by caesar01
Employees Worked With
Tom Mackey
December 18, 2020
Nice salesman. Faulty bed liner fitted. Told it was to be swapped out. Denied the claim now though I have screen captures and videos from day 1 of the cascading water and the salesman’s word of reinstalling swapped out. Denied the claim now though I have screen captures and videos from day 1 of the cascading water and the salesman’s word of reinstalling in screen capture of text. They lost my keys so couldn’t swap it there and then. Now service say I crimped the bed and they have no proof of the truck present being the truck presented to them. Though the pictures show my plate, house and sign written name on the vehicle beside it whilst filmed. Ford told me to call the BBB as my emails and phone calls are not being answered. Lovely salesperson but 0/5 for rating. More
by Cotswoldgardens
Employees Worked With
Other Employees :
Mrs Rizza. Nice lady. Passed it on and then nothing. No replies since. Zero stars v
December 17, 2020
Rizza Ford Group is an excellent car dealership has a great sales and service departments due to the quality of management and staff. Overall rate at 5 star great sales and service departments due to the quality of management and staff. Overall rate at 5 star More
by TONYNAVA13
December 16, 2020
Great service! Finished the repair work in record time. It was the day before Thanksgiving, so I wasn’t expecting my vehicle to be ready the same day. Thanks! It was the day before Thanksgiving, so I wasn’t expecting my vehicle to be ready the same day. Thanks! More
by Wendyaprice63
Employees Worked With
December 16, 2020
Never called me back to schedule an appointment. Never confirmed that parts were ordered. May have to go somewhere else Very dissatisfied and disappointed that there was no follow up confirmed that parts were ordered. May have to go somewhere else Very dissatisfied and disappointed that there was no follow up More
by jeff.ostema
Employees Worked With
Sam
December 15, 2020
I always choose Rizza for maintenance on all my vehicles. We have been Rizza customers for over 10 years. Service is performed timely and accurately. We have been Rizza customers for over 10 years. Service is performed timely and accurately. More
by dianemiz
December 15, 2020
Rizza Ford took very good care of me. They did everything they could to make me a happy customer. Their customer service is top notch! everything they could to make me a happy customer. Their customer service is top notch! More
by Elizakapeka
December 15, 2020
Very easy and convenient service. They were able to schedule my service promptly. And they communicated very well while working with my vehicle. Will continue to do business here! schedule my service promptly. And they communicated very well while working with my vehicle. Will continue to do business here! More
by solygo87
Employees Worked With
Tom Mackey
