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Joe Rizza Ford Lincoln
Orland Park, IL
2,882 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,882 reviews
December 23, 2020
Brought my car in to Rizza Ford for routine maintenance. The people and the service were great as always. It was a good decision to buy and utilize the service at Rizza Ford The people and the service were great as always. It was a good decision to buy and utilize the service at Rizza Ford More
by KC16536
Verified CustomerEmployees Worked With
Tom Mackey
December 23, 2020
I’m keep sending my truck to be fixed and they never do fix properly every time same problem comes out after I leave the dealership fix properly every time same problem comes out after I leave the dealership More
by M.MIETUS
December 23, 2020
I had a terrible experience with Roxanne Ford. We went the three times, first time we bought a used Ford Explorer and the a/c compressor blew in these then a month and the oil needed to be changed in less the three times, first time we bought a used Ford Explorer and the a/c compressor blew in these then a month and the oil needed to be changed in less then a month. Not only that but one of the tires had a slow leak that had to be repaired. We went back and bought a used Edge same issue with the oil and the brakes had to be replaced within 1k miles. We went there again as the Explorer had more than 6k of repairs (according to them) including the ac compressor again when I I brought it in for recalls. Spoke it took them 3 weeks to to anything with the car and I decided to speak with a salesman to see if I could look at different options. Set an appointment and it was a joke didn't want to offer us what the Explorer was worth but would not even agree on an employee discount with my company that is online. After telling them that it is their website I was literally told by the sales manager that I need to start trusting people(unbelievable). We continued to look at other dealers and ended up with a Jeep. Not even nay that when I asked for the keys to the Explorer they wanted to charge me over 350$ for doing nothing and when I asked to speak with the service manager he had the gall to call me son. When I challenged her m and told him I am a veteran and he has no right to call me son he backed down, but seriously terrible service, terrible used cars and terrible employees. More
by ggeigner
December 23, 2020
I appreciated the experience at Joe Rizza Ford. My sales person was willing to work on my sale on his day off which showed dedication. person was willing to work on my sale on his day off which showed dedication. More
by FETHERLINGC
December 22, 2020
Dimitri was very nice and very professional when we came in to see him. When the 2021 Ford Rangers come in stock I am going to buy one from him and my wife is looking to buy a Lincoln. in to see him. When the 2021 Ford Rangers come in stock I am going to buy one from him and my wife is looking to buy a Lincoln. More
by MIKELEPORE2001
Employees Worked With
December 22, 2020
Joe Rizza Ford Lincoln is hands down the best dealership for great customer service getting your car done when promised and always going the extra mile to make the customer happy for great customer service getting your car done when promised and always going the extra mile to make the customer happy More
by TJGATORBOY88
Employees Worked With
Other Employees :
Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
December 22, 2020
Easily one of the best end to end leasing experience I've had in 25 years of leasing. From the initial internet inquiry, to the text/email discussions, to the dealership visit, everything was absolutely zer had in 25 years of leasing. From the initial internet inquiry, to the text/email discussions, to the dealership visit, everything was absolutely zero pressure. It probably helped that I was going from Lincoln to Lincoln on the lease termination but it was a great experience. I will say that I was able to overhear some other conversations with prospective customers and I heard great conversations, no pressure, real professionalism. My internet inquiry was handled by Joe in internet sales. When I got to the dealership, Mark (Sales Manager) introduced me to Jim Vertucci who was my guy in Sales (a real pro). Worked with Bob in Finance on the extras - again no pressure all the way through. I think I overhead Sarah Vargas speaking to customers - very knowledgeable about the vehicles. Layla Ismail is someone you'd definitely enjoy working with. This is where I'm sending my people. More
by Gdekgado217
Employees Worked With
Other Employees :
Layla Ismail, Sarah Vargas
December 21, 2020
The staff is friendly, courteous professional and honest. They do the work that was promised. They do the work with quality craftsmanship and on time honest. They do the work that was promised. They do the work with quality craftsmanship and on time More
by Dvalente
December 19, 2020
After finding what the problem was that caused one of our tires to be losing air, they stated that we needed to purchase a new tire. Since they did not have the needed tire in stock, they provided us a ride tires to be losing air, they stated that we needed to purchase a new tire. Since they did not have the needed tire in stock, they provided us a ride home. They obtained the needed tire the next day and again provided us a ride back to the service department. More
by Joyce & Robert
