Joe Rizza Ford Lincoln

staff are all happy to help you when you are in the prepurchase stage but after they get the money they fall silent and refuse to answer your calls. We wenrt to purchase a mustang which my husband has prepurchase stage but after they get the money they fall silent and refuse to answer your calls. We wenrt to purchase a mustang which my husband has wanted for ever. While the car is beautiful you could tell where it had been manipulated to give the appearance of being in top shape. We purchased an extended warranty, why i don't know but they pretty much said we had to, and also purchased the under coating and 3 m car bra. I wrote them a check to cover that and post dated it 4 weeks. We figured we would have the paperwork and be able to bring the car back by then. 2 days after the initial sale of the car we decided we did n't want to spend 2700 on undercoating and a 3 m bra, that is readly visible on the car. I spoke with the finance manager bill or bob?? and he guaranteed he would return the check, well its 4 weeks later and no check and no return phone calls. its really irritating. Liz called from customer service, i asked her about the check, she also said she would get right back to me, but its been over a week, now Im starting to wonder what get right back to ya really means. The paper plate has expired, i have no paperwork to register this car, and no one will answer a call to see where things are at. I finally called ford motor to swee what the payment is due and the loan number, so until Joe Rizza Ford decides to do something, my brand new car sits in the driveway. I can't even insure it because the insurer wants to see the registration. Never will I go to Joe Rizza FOrd. More

Extremely helpful. Bent over to get me the car I wantef for a great price. All employees i dealt with were extremely friendly. Would recommend this dealership to anyone looking. for a great price. All employees i dealt with were extremely friendly. Would recommend this dealership to anyone looking. More

I purchased a 2011 Kia Soul from Adam Aguilar at Joe Rizza in Orland Park. I came in and was asked if I needed assistance, but then was left alone to look around without being harassed. When I requested Rizza in Orland Park. I came in and was asked if I needed assistance, but then was left alone to look around without being harassed. When I requested a test drive of the Soul, it took about 10 minutes and I was behind the wheel. They didn't hassle me for information or make me go through a long sales pitch. My salesman, Adam, is a class act. He's the perfect balance of salesman and customer service provider. From start to finish I had a comfortable, dignified, informative, wonderful experience purchasing a car from Joe Rizza/Adam. This is what it's supposed to be like purchasing a car, but never has been, until now, at Joe Rizza Kia. :) More

I've bought a few cars their over the years. They have always been polite and not pushy. They have let me take cars home to show the family the car so that we've discussed it and inspect the car in privat always been polite and not pushy. They have let me take cars home to show the family the car so that we've discussed it and inspect the car in private. Even when I have not bought the car right then. I've gone back and have been treated well on another purchase. The buing experience has always been a plesent experience their. More

My wife and I were in the market to buy a used car and went to Rizza. I had checked out their website and found a Freestyle that was reasonably priced. When talking to the sales person, who was very nice went to Rizza. I had checked out their website and found a Freestyle that was reasonably priced. When talking to the sales person, who was very nice and professional, he said that an extended Ford bumper to bumper warrant for 3yrs or 36,000 miles would be $1500 and the financing would be between 4.9 & 8%. We liked what we heard, took the car for a test drive, and loved the car. We started the paperwork and waited to meet with the finance guy. When we met with the finance guy, all of a sudden the interest rate was 15% and he told us he could get a 1yr bumper to bumper warranty for $1750! I asked why it was different than the salesperson had said. His reply was the age of the vehicle, mileage and that our credit was good but not good enough for a lower interest rate. He had us totally frazzled and angry. Good news was we went to Bettehause Dodge and bought a new Grand Caravan. I new what my credit score was and it was "good enough" to get the best rate offered at the time (2.9%). I would never ever in a million years ever buy or service with Rizza Ford! More

I was DENIED service with my EXTENDED WARRENTY!! I have a F-350 Truck that I've had for years. I take care of my truck because I know it takes care of me. But now, with ONLY 115,000 miles of a 200,000 Mile E F-350 Truck that I've had for years. I take care of my truck because I know it takes care of me. But now, with ONLY 115,000 miles of a 200,000 Mile Extended Warrenty, Rizza Ford is CLAIMING NO RESPONSIBILITY for repairs! They are CLAIMING I didn't take care of my vehicle. DO NOT TRUST RIZZA FORD! Do not purchase a warrenty from them it is USELESS!! More

I came here to look at getting a good deal and service. They have a great selection of cars but the prices arent on the cars and the sales personal are slightly pushy and acted like there xxxx dont stink a They have a great selection of cars but the prices arent on the cars and the sales personal are slightly pushy and acted like there xxxx dont stink and I dont like that crap at all i went to Bill kay Ford Of Midlothian instead only came to joe rizza cuz of the selection and will NEVER buy a car from here if u want a good selection then go but I recomend to make sure you find the right salesperson on the right day More

I was very impressed with Joe Rizza Ford. The staff there genuinely cared about how I felt and that I was fully satisfied. Adam Aguilar, helped me order my New 2011 Mustang GT. He even kept me up-to-date wi genuinely cared about how I felt and that I was fully satisfied. Adam Aguilar, helped me order my New 2011 Mustang GT. He even kept me up-to-date with regular text messages / email and phone calls. I loved the personal service! Adam even suggested the color for the stripe. My new car came out perfect. If you don’t believe me call him, ask to see a picture of it. More

All of the employees I mentioned above were very helpful in locating the particular vehicle I was looking for. Also the price was very reasonable. I can't thank them enough for all the help they gave me. I in locating the particular vehicle I was looking for. Also the price was very reasonable. I can't thank them enough for all the help they gave me. I would and have recomended this dealer to all I come in contact with when looking for a new or used vehicle. Service I have received previously is very good also. More

I definitely felt I was treated like I didn't know anything, and I hate to think it was because I'm a young female and was by myself, but it was not a good experience. They were not very friendly, hel anything, and I hate to think it was because I'm a young female and was by myself, but it was not a good experience. They were not very friendly, helpful, or willing to make a decent offer on my trade-in. They wouldn't give me anything other than an "out-the-door" price, so no papers with information on the vehicles that I was looking at, and then changed their OTD price when I went in the very next day! I'm happy I went with Bill Kay Ford on Cicero: WAY nicer, didn't feel taken advantage of, and didn't feel talked down to - would definitely recommend them and not the Orland Park one! Go to J.T. (sales) or Lou (manager) at Bill Kay Midlothian (Cicero & 147th). More