Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Rizza Ford Lincoln
Orland Park, IL
2,884 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,884 reviews
February 16, 2012
I recently bought a new 2012 Kia Optima SX Turbo from Joe Rizza Ford/Kia of Orland Park. My entire car buying experience from the finding the car I really wanted, to being shown all of the features in cars Rizza Ford/Kia of Orland Park. My entire car buying experience from the finding the car I really wanted, to being shown all of the features in cars of interest, to working with the sales team and finance department on an affordable choice; was hands down the best car buying experience I have ever had. Joe Rizza's choice of so many new vehicles and their hard working staff was exactly what I was looking for in my car buying experience. I have recommended Joe Rizza stores to my family and friends, as I plan on going back for future purchases. Thank you to everyone at Joe Rizza Ford/Kia for helping me buy the perfect car! Mike V. Tinley Park, IL More
by MikeVfromTP
February 10, 2012
Brought my 2006 Explorer in for service and when the Service Advisor called to tell me what needed to be fixed he quoted me a price that was a few hundred dollars less than what the EXTREMELY condescend Service Advisor called to tell me what needed to be fixed he quoted me a price that was a few hundred dollars less than what the EXTREMELY condescending and rude male cashier told me the total cost was when I went in to pick up my car later that day. And my 5 year extended warranty expired 3 months ago so of course, they just now figured out there actually was something wrong with my left turn signal that would cost a couple hundred dollars to fix even though I've brought it in to be fixed several times during my 5 year warranty and was told there was absolutely nothing wrong with it. Would never recommend this dealership to anyone. More
by 2006 Explorer
Employees Worked With
Charles Hatcher
January 29, 2012
Bill was great from the word go. He understood what I was looking for and he contacted me when something came in that fit my needs. He even adapted to the way I like to communicate,(via email and text becau looking for and he contacted me when something came in that fit my needs. He even adapted to the way I like to communicate,(via email and text because I am so busy). He was great, worked with me on price and now I have the car I need. Gary Precin was great too, very nice man! Thanks for making something difficult so easy! Whne my husband is ready for his F150 that is where we will go! More
by nottginger
Employees Worked With
Bill Kassaniiz
January 28, 2012
Our salesman was Frank Herrera. He did everything he could to earn our business. He was very informative and helpful throughout the entire sales process and helped us setup our Bluetooth phone with Sync could to earn our business. He was very informative and helpful throughout the entire sales process and helped us setup our Bluetooth phone with Sync, setup our navigation system, and showed us how to use all the great features on our new 2012 Ford Explorer Limited. Frank stayed pass closing time on two separate occasions to help us with the vehicle. He even threw in a full complimentary tank of gas and a complimentary oil change for our new vehicle. We received a great value from Frank and Gary Precin. Gary Precin is a very friendly, professional, and personable individual who works hard on building a customer relationship and approving great sales prices. Bob Rosson is top-notch and committed to product quality and customer service excellence. It really shows that Bob puts his customer satisfaction first. I pick up a genuine warmth and caring attitude from Bob. Bob clearly explained the optional warranty, sourced our after-market running boards, seal coatings, and made sure any scratches were buffed out or repaired. Bob ensured that our demo vehicle was restored to showroom quality before final delivery. Bill from finance (didn't get his last name) was also patient with us and clearly outlined all the financial details within our sales contract so that we clearly understood everything. Overall the sales and service of our Ford vehicle from Rizza Ford was extremely satisfying. More
by explorer2012
Employees Worked With
Other Employees :
Frank Herrera, Gary Precin, Bob Rosson, and Bill from Finance
January 26, 2012
I have purchased my new cars from this dealership for over 20 years. I have never walked away dissapointed and have always gotten great prompt service with my cars afterwards. If the options i wanted on over 20 years. I have never walked away dissapointed and have always gotten great prompt service with my cars afterwards. If the options i wanted on the car werent available they acted immediately and went out of their way to find what i was looking for. I have always gotten a great price, no pressure, and friendly, knowledgeable customer service from the Sales team. More
by dnajp
Employees Worked With
Other Employees :
Michael Precin, Gary Precin and Bob Rosson and Bill Depp
January 26, 2012
I'm so happy and have to share! I've purchased 4 vehicles from this dealership and can't say a bad thing about a one. (we still own 2 of them) But now I wanted a [used] Hummer H3 Alpha with specific options from this dealership and can't say a bad thing about a one. (we still own 2 of them) But now I wanted a [used] Hummer H3 Alpha with specific options & color and each time I saw one I knew I wanted THAT TRUCK. I contacted Paul Jensen @ Rizza Ford who said he didn't have one but would do what he could to locate the vehicle 'I wanted', and after nearly a week I got the call, "We found your truck" I needed pictures sent and the list of items on it, I know I was brutal but I also KNEW WHAT I WANTED. I'll be darned, it was the VERY TRUCK I had been looking for, and BETTER! I'm so excited. I love my truck and want everyone to know, Paul you made my day when u found my truck!!! Thank You!!! More
by missssssgina
Employees Worked With
Other Employees :
Paul Jensen, Gary Precin, Scott Precin
December 06, 2011
Dealing with Tony Rizza was awful, Everyone and everything else Outstanding. They located the exact car I wanted and were by far the best price everything else Outstanding. They located the exact car I wanted and were by far the best price More
by rdrnnr
November 08, 2011
I purchased a vehicle in September while I was visiting my family. I am a US Soldier and was enroute to Georgia. The contract had to be resent to me TWICE to be resigned because of errors made by Tony Rizz my family. I am a US Soldier and was enroute to Georgia. The contract had to be resent to me TWICE to be resigned because of errors made by Tony Rizza. The second time I sent the contract back I had to include the first month's loan payment in a check made out to Joe Rizza Ford, which was immediately cashed. My temporary registration was only good for 30 days and I called Michelle at the tax/title office to get my title so I could register it in Georgia where I was living. I left over 10 messages and never received a return phone call. I finally received the title in the mail on Friday, November 4th after work. On Monday I took it to the tag office in GA to register the vehicle and the dealer NEGLECTED to sign as the buyer on the front of the title. I had to overnight the title BACK to Illinois to get it signed. Also on November 4th, I received notice in the mail that my vehicle loan was defaulted on and went to collections due to non-paymnet. I had no idea my loan had already been given to a bank and that the dealership failed to make a payment, since they previously cashed my check. I left numerous messages for someone in the title office, business office, or the manager to return my call to no avail. This business is absolutely awful. More
by maca1313
Employees Worked With
Tony Rizza, Michelle M (title clerk)
October 30, 2011
Bought a brand new F-150. Couldn't be happier with how the sales process went at Joe Rizza Ford. Everything was done in a timely manner. The staff was great (salesman Steve Lillie and sales manager Scott the sales process went at Joe Rizza Ford. Everything was done in a timely manner. The staff was great (salesman Steve Lillie and sales manager Scott Precin). Couldn't be happier with the truck. Will be back for my next car/truck. Definitely would recommend this dealership to anyone! More
by mp1212
October 13, 2011
We did all the research to buy the car through online services. We had a check in hand. When we walked in- the person who knew who we were didn't even introduce himself. He made several rude comments services. We had a check in hand. When we walked in- the person who knew who we were didn't even introduce himself. He made several rude comments about us and our arrival time. We came during the 1hour window of time we said we would (on the drive down we even called to confirm that). He did not show us the car. He let us look. We were allowed to "test drive" the car which comprised of about a 1.5 mile drive down the frontage road, then we were told to turn around and go back to the dealer. There was a 2000$ item that was broken on the car. There was about 200$ of electronic equpiment missing, and the door code was not reset ($75). They had this car sold. Perfect price, perfect milage, and we thought great condition. Very shady salesman and shady dealership. His compromise was a 100$ discount. His manager tried to smooth out the deal (Gary Precin) and offered to fix what was wrong with the car. By that time it was too late. The problems we found with the car we found ourselves after they had said it was perfect. I can't even imagine what would else have been wrong with it if we would have bought it. Very Shady. Do NOT recommend and do not Trust them at all!!! More
by asmdangry
Employees Worked With
Never said name- couldn't read the name he wrote on the card.
