Joe Rizza Ford Lincoln

Excellent Representative Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my t Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my time too. More

Great Service I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different bland). And Lauren was very helpful and friendly. More

Next time Please When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was al When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was already there. Now I have to make another inconvenient trip. My need for an oil change indicator was also on upon pick up, would have had that done also. Next time would like to know of other issues. Thank You:) More

Great Service Great People Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained tha Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained that the problem I was having was actually an easy repair and if I wanted, they could take care of the problem. I agreed, scheduled an appointment and they make the repairs very quickly. More

Always friendly and knowledgeable staff. They never try to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included). More

I was searching for a reasonably priced new 2014 Ford Mustang GT. This vehicle is not a daily driver and will be stored during bad weather and winter months. All questions and concerns were answered to m Mustang GT. This vehicle is not a daily driver and will be stored during bad weather and winter months. All questions and concerns were answered to my satisfaction by Adam Aguilar. Adam is very polite, professional and has his clients needs in mind. I would highly recommend Joe Rizza Ford of Orland Park and Adam Aguilar to a family member or friend. I am considering purchasing future Ford vehicles from them and dealing with Adam. The environment was very welcoming and clean while going through the purchase process. More

I feel bad writing a bad review cause I have always been satisfied in the past. This time, though, I brought my car in for service on a Ford recall for fuel line problems. I scheduled the appointment a go satisfied in the past. This time, though, I brought my car in for service on a Ford recall for fuel line problems. I scheduled the appointment a good 2 weeks out. Dropped the car off the night before. Blah blah blah. When I got the call the next day that my car was ready to be picked up......I was informed that it HAD been inspected and it DID need a fuel line replacement. BUT THEY NEEDED TO ORDER THE PARTS! Why would this part not be stocked and the work be completed after inspection. Now I have to make another appointment, need another ride, will be without my car another day!!! Just doesn't make sense to me, More

I could not have been happier with my experience. As a young female buyer, and after visiting many rude dealers who spoke down and lied to me, I was at my wits end. Joe V and Gary were outstandingly helpf young female buyer, and after visiting many rude dealers who spoke down and lied to me, I was at my wits end. Joe V and Gary were outstandingly helpful and personable, went over every detail as many times as I wanted and needed them to with saintly patience, and made me feel like a valued customer. They truly went above and beyond for me with both the purchase of my new car and in dealing with my trade-in. If in the future I needed a new car, I would drive cross-country just to buy it from them. More

My experience buying a new Kia/Cadenza from start to finish was great. Lee was very knowledgeable about the car and was very patient showing me all of the features. I would definetly buy another car f finish was great. Lee was very knowledgeable about the car and was very patient showing me all of the features. I would definetly buy another car from your dealership. Thank you, Carrie Mitchell More

From the inception of the deal, which I might add was predicated solely on price, Rizza went above and beyond. I called several dealerships and requested an OTD price on a 2014 Fusion Hybrid with only 1 predicated solely on price, Rizza went above and beyond. I called several dealerships and requested an OTD price on a 2014 Fusion Hybrid with only 1 option. One cannot believe the range of responses or prices I received from other dealerships. However, Rizza gave me the information I requested. Secondly, the negotiation process was efficiently handled over the phone by the internet sales department. Joe handled my first contact and got the ball rolling. When I told Joe I would call back in a few hours with my decision, he said he was off but he would make some notes for Miles . I immediately thought... "oh, here comes the 159th St. shuffle". Much to my amazement, When I called Miles he knew exactly where we were at in the deal and the process continued seamlessly culminating in a sale less than 24 hours later. I might add Miles had to call Gary at home to get final approval. Again, this was all handled efficiently over the phone and a couple of emails. Kudos to Rizza for realizing that the car buying process is evolving and need not be the long torturous ordeal some houses make it. Finally, upon arriving at Rizza to close the deal I was welcomed enthusiastically. With only one exception the staff was superb. In closing, Rizza respected my time, and they did what they said they would do... really what more could one ask for? As Tony Rizza said when we were discussing the deal "you're happy...we're happy". Enough said More