Joe Rizza Ford Lincoln

Great experience Had a wonderful experience . I was greeted on time for my appointment. Lauren listen to me and wrote down all the issues I had with my car. She wa Had a wonderful experience . I was greeted on time for my appointment. Lauren listen to me and wrote down all the issues I had with my car. She was very nice and a pleasure to work with. More

Awful If i could have given the dealership 0 stars I would have. My vehicle had a recall on it for a faulty airbag. After over 2 years of waiting for the If i could have given the dealership 0 stars I would have. My vehicle had a recall on it for a faulty airbag. After over 2 years of waiting for the parts to be available, I was called and told i could finally bring my car in to have the airbag replaced. I dropped it off Monday and then was called to pick it up. I arrived Tuesday morning only to see that the cover of the airbag no longer looks secure. It looks like i brought it to a junk yard to have some guy replace it using a youtube video instead of a Ford certified mechanic. I asked to speak to the manager who i was informed was "out to lunch". I refused to take the vehicle and had parked it for them. They told me they would look into it and call me back. Two days later i get a call with excuses that the new airbag is bigger, the cover is fine and will not deploy the bag, that my vehicle is too old and the clips don't work the same. Asked to speak to the manager again. Conveniently he is "out to lunch" again and has not called me back. When you have work done on your vehicle, you expect it to look just as good, if not better than when you dropped it off, NOT worse. The only person even willing to help during this whole debacle was Eric from Client services. More

The best service, the best staff!! The speed and efficiency displayed in ordering and replaceing a part needed for the heating and air conditioning was remarkable. You have an excellent The speed and efficiency displayed in ordering and replaceing a part needed for the heating and air conditioning was remarkable. You have an excellent staff that is very knowledgeable and professional. More

Get er done! Everything was done in a timely manner and everyone was very courteous and helpful. A special Thank you Scott Sciacky from Rizza Ford, he really knows Everything was done in a timely manner and everyone was very courteous and helpful. A special Thank you Scott Sciacky from Rizza Ford, he really knows how to get things done. More

Oil change /the works Eduardo was super helpful and very welcoming. Service was completed in the time allotted. The free WiFi helps those of us waiting to keep our work day Eduardo was super helpful and very welcoming. Service was completed in the time allotted. The free WiFi helps those of us waiting to keep our work day moving efficiently More

Good communication Throughout the time that my vehicle was in the shop the dealership kept me updated on repair progress and called me when repairs were complete. I als Throughout the time that my vehicle was in the shop the dealership kept me updated on repair progress and called me when repairs were complete. I also received a free loaner vehicle for part of the time which assisted me greatly. More

Great service was given and will return when next service is required. Hope to have same great result. Also enjoyed the drop off and pickup service from home. was given and will return when next service is required. Hope to have same great result. Also enjoyed the drop off and pickup service from home. More

Recall item, all went great. Great quick service, after a long wait for parts to come in. This was an airbag issue, and Ford did provide a free loaner while waiting. Great quick service, after a long wait for parts to come in. This was an airbag issue, and Ford did provide a free loaner while waiting. More

met expectations they always do their best to help. Try to get me in and out as fast as possible. always friendly. go over process so there are no surpises. they always do their best to help. Try to get me in and out as fast as possible. always friendly. go over process so there are no surpises. More

Ford Escape Hatch, Interior Molding/Handle Loose Interior plastic molding on interior of hatch door in my Ford Escape became very loose, even pulling away from the door when trying to use handle to c Interior plastic molding on interior of hatch door in my Ford Escape became very loose, even pulling away from the door when trying to use handle to close hatch. It started to become very difficult to use the hatch at all, since the handle is part of the molding that was pulling away from the door. I took the car in to see if they needed to order parts, etc., expecting to have to make an appointment to come back at a later date. Scott checked it and said they'd be able to take care of it for me that same morning. I was very appreciative of the quick, efficient and courteous service! More