Joe Rizza Ford Lincoln

UPDATE: After making this review Ford reached out to me directly to assure I had a loaner vehicle. I have had one the entire time and they are still working to resolve the issue. Tom is my new associate an directly to assure I had a loaner vehicle. I have had one the entire time and they are still working to resolve the issue. Tom is my new associate and has been very informative throughout the entire process. I’ll probably never get a Ford again after my experience I’ve had with them. I have been back and fourth to the dealership for the past couple of months for the same issue and nothing has came of it. I have routinely gotten all recommended service yet my check engine light comes on every other month. I took it it in late December to get fixed just to bring it back early March for them to tell me that the same issue was wrong due to a faulty part. To make matters worse, when I brought it back in March, they kept my car for 3 days and never offered to accommodate me for being without a vehicle the entire service period. After this encounter, I also failed to receive the customer service survey I routinely get after each service visit as well. Lastly, here it is April and my check engine light is back on now I’m having to take it back for service. The back and fourth and having to go to the dealership has me completely turned off from the brand as a whole! More

Not much room to negotiate. Had to divulge that my wife Not much room to negotiate. Had to divulge that my wife was a nurse and myself a veteran, to get only 1k off sticker price. Not much room to negotiate. Had to divulge that my wife was a nurse and myself a veteran, to get only 1k off sticker price. More

Great experience overall. Joe was friendly and helpful from start to finish. Will definitely recommend this dealership to others who may be in the market for a new or used car! from start to finish. Will definitely recommend this dealership to others who may be in the market for a new or used car! More

Body shop pushes out terrible paint job, tried to fix looks just as bad now I have swirl marks. Installed parts upsidedown and loose, go elsewhere to get your vehicle repaired looks just as bad now I have swirl marks. Installed parts upsidedown and loose, go elsewhere to get your vehicle repaired More

Scott is always very efficient and helpful.The service department.always makes sure the work is done in a timely manner. I miss the safety. And luxury of the in-house ride. department.always makes sure the work is done in a timely manner. I miss the safety. And luxury of the in-house ride. More

Cliff is a very pleasant salesman. Sold me a very nice Lincoln with low miles. I'm really enjoying my purchase just like he said I would. Thanks Cliff Lincoln with low miles. I'm really enjoying my purchase just like he said I would. Thanks Cliff More

The dealership repaired my vehicle in a timely manner. I have two vehicles i get serviced at Joe Rizza excellent customer service. Acura and ford have two vehicles i get serviced at Joe Rizza excellent customer service. Acura and ford More

Great people too deal with great service department great all around Lou and Tim two of the best that’s all am saying have a good day all around Lou and Tim two of the best that’s all am saying have a good day More

Very courteous and extremely helpful and always upfront about wait times and cost of work being done. I have also had body work done and had same great experience. Would recommend this dealership to others about wait times and cost of work being done. I have also had body work done and had same great experience. Would recommend this dealership to others. More

Dealership has a Good reputation, friendly and well informed employee’s. I have been coming here for years. Very satisfied with the way I have been treated. informed employee’s. I have been coming here for years. Very satisfied with the way I have been treated. More