Joe Machens Volkswagen

I had to order new brakes and caliper for my 2022 Atlas that I bought brand new from the dealership. I was asked to contact the parts department to make the order and make the payment for the parts upfron that I bought brand new from the dealership. I was asked to contact the parts department to make the order and make the payment for the parts upfront. After 10 days of the order and after no being contacted by anyone at the dealership, I called to check on the status of the order. I was advised that they have received the parts and I cam bring the vehicle the next day. I dropped off the Atlas first thing in the morning. Later that morning, I received a text message indicating that the parts were not received and that they would keep the Vehicle over the weekend. I was given a loaner that is not any fashion compared to my vehicle. The loaner was very dirty and the interior of the vehicle smelled. I requested a different vehicle given the state of the loaner and the fact that I am in the market for a new sedan vehicle. The service agent checked with the service manager who declined my request although other loaners were available. For one, this dealership should evaluate how customers are treated at the service center in an effort to retain customers. Honestly speaking, I love my Atlas, but after that treatment, I have no desire to do service at this dealership again. After the weekend passed and not hearing from anyone, I called to check on the status of the repair, the agent told me that he would contact me when its ready with no approximate time or date. This is not a way to treat customers. I believe VW has better standards than this. I hope someone can take this review seriously and do something about it. Finally, I agev requested the service department to check the alignment on my vehicle since the car drifts to the left ever since I changed the tires and did alignment back in July. I picked up the car with no update or information on whether they checked the alignment. The car continues to drift to the left and I am seriously not sure how to communicate with anyone about this. More

The person I worked with was friendly and informative. The only thing that I have that is negative is that it took so long. The only thing that I have that is negative is that it took so long. More

Friendly service person, went above and beyond to take care of what I needed. They were very accommodating with the appointment, even letting me leave my car at the service center until I could pick it up care of what I needed. They were very accommodating with the appointment, even letting me leave my car at the service center until I could pick it up, a couple days past service date. More

Friendly, no pressure environment with salespeople who listen to what you want. No attempts to unnecessarily upcharge you. listen to what you want. No attempts to unnecessarily upcharge you. More

Was super fast and very convenient, would recommend to any one. Great place to get serviced. any one. Great place to get serviced. More

Chrs in service is always great to work with! Always willing to go above and beyond for his customers. Always willing to go above and beyond for his customers. More

Great customer service. Joey was the best. Appreciate the courtesy and excellent communication and tecomwndations Joey was the best. Appreciate the courtesy and excellent communication and tecomwndations More

Fast and friendly service I’m glad I have a Volkswagen great car yay yay great car yay yay More

Great salesman and dealership overall. Nice and clean, good inventory, and friendly staff. Definitely knowledgeable Nice and clean, good inventory, and friendly staff. Definitely knowledgeable More

Jeremy was great! My son has bought thee vehicles from Joe Machens. Since I was in the market, I had him look to see if they had what I needed. They did! So I came fro My son has bought thee vehicles from Joe Machens. Since I was in the market, I had him look to see if they had what I needed. They did! So I came from Mississippi and made a deal!! Thanks Jeremy and Caleb. More