Joe Machens Volkswagen

The service dept. is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another m is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another mechanic. They both diagnosed the same issue. When fixing the issue, they caused more damage to my vehicle and denied ownership of doing so. Refused to do the right thing and cover the $5,000 expense. Spoke to several other mechanics who specialize in that area and they all agreed the service dept. caused the problem. Machen’s VW agreed to not charge me for labor fees, but they should have covered the entire expense. Since then I’ve heard about other issues from individuals, such as not completing their full inspections that were paid for only to have that person return to get issue resolved. Another individual was told there was a recall that had expired and would cost them $700. Only after doing their own research it was discovered their vehicle didn’t have a recall. I’m not sure where the breakdown is occurring in the service dept. I know the service manager lied to our face and changed her story several times to get them out of paying for their error. I spoke to the general manager, who covered for the service department as well. Regardless, I highly recommend that you go elsewhere if you need a mechanic. It’ll save you money and frustration if you do. More

They’ve done a lot I’ve worked for my little Volkswagen. It runs great. Gotten a few extras on it and it’s always been perfect. It runs great. Gotten a few extras on it and it’s always been perfect. More

work was done in a timely manner and was fairly priced. Will be back for all routine maintenance. Will be back for all routine maintenance. More

Straightforward customer care. Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers More

Quick and easy experience Car was in and out and price was fair Service was friendly was fair Service was friendly More

Great service from Volkswagen as always. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals. More

Very curious friendly very helpful knowledgeable gets things done in a timely fashion good entertainment and free refreshments things done in a timely fashion good entertainment and free refreshments More

I returned to Joe Machens VW because of the customer service. I bought a car from them 4 years ago and when I returned in 2023, I was able to have the same sales associate as well as the same General M service. I bought a car from them 4 years ago and when I returned in 2023, I was able to have the same sales associate as well as the same General Manager. A+ rating for this dealership! More

JM Volkswagen made the purchase of our new vehicle easy and seamless. The whole dealership was very helpful during the process. We were very happy with our purchase and sales person Michael. We would lik and seamless. The whole dealership was very helpful during the process. We were very happy with our purchase and sales person Michael. We would like to thank Raven DeBates for referring us to the dealership. More

Chris was a true professional who helped me navigate a tough situation with my daughter living in Columbia and me living in Florida. I would recommend this dealership to anyone for fairness, professionali tough situation with my daughter living in Columbia and me living in Florida. I would recommend this dealership to anyone for fairness, professionalism, and doing the right thing to help a potential customer. Thank you Chris! More